[Andras]

Hi Marcel,

I do apologize, I didn’t realize the error when I looked at the page after your first post.

Now I see what is happening. While I investigate this a bit further you could try the below snippet. Copy it into your child theme’s functions.php file and see if that helps:

https://gist.github.com/andrasguseo/810b8d419e4c5f0ceb80135c90b78c5c

Let me know how that works out, meanwhile I’ll do some testing.

Cheers,
Andras

[Andras]

Awesome, I’m happy to hear they’ve been helpful.

Thanks for reporting back!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

[Andras]

Hello Tribedude,

Thanks for reaching out to us! I’m sorry to hear you are experiencing issues with importing. Let me try to help you sort that out.

Please note that the changes in Facebook’s privacy policy and data handling has a big impact also on Event Aggregator when importing from Facebook. If this is your case as well, then please read this article which we put together: https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

If your import source is something else then Facebook, then I would like to ask for some additional information so that I can investigate your case.

What is the source URL you are importing from?

What are the warning messages you get when you hover over the red icons?

Please upload the images again in the help desk, as they got lost in the matrix somehow. Thanks!

What are your import limit settings, which are set under Events > Settings > Imports tab?

How is your scheduled import set up? Could you please send a screenshot of that too?

Thanks and looking forward to helping you get this working again.

Cheers,
Andras

[Andras]

Hi Steve,

Thanks for reaching out and the thorough explanation.

Yeah, Facebook is giving everybody challenges nowadays. 🙂

Here’s my thinking on this:

Option 1:

Each site owner creates their events on Facebook. Then they all pull in their events with EA to their site.

Then on the main site you pull all the calendar feeds of the users, so you have the calendar as before.

(I’m currently checking how this can be solved easily with EA.)

Option 2, which might be better a bit:

Each site owner creates their events on Facebook AND on their own site as well.

Then on the main site you pull all the calendar feeds of the users, so you have the calendar as before.

In my view option 2 would be more reliable, though it requires a bit more work from the site owners.

In option 1 you would need to walk through all users on how to set up EA scheduled imports to pull the events from Facebook.

Also we do not yet know which direction Facebook will be taking, so the less dependent one is on it the better. Hopefully this will change to the better soon.

Let me know if this helps and if you have any further questions.

Cheers,
Andras

 

[Andras]

Hello Marcel,

Thanks for reaching out! Sorry to hear about this issue.

Could you please also share with me a url where the wrong order of the tagged posts is visible? I think we should be able to fix that.

Cheers,
Andras

[Andras]

Hi hgillespiegallery,

Thanks for getting in touch!

That is a great question there.

At the moment there is no direct function to access all the tickets / RSVPs of a user, but you could do that with a custom SQL query. Every sold ticket has the purchaser’s user ID attached to it.

The following query will give you the IDs of all the events the user has RSVP’d to:

SELECT post_id FROM wp_postmeta WHERE (meta_key = '_tribe_tickets_attendee_user_id' AND meta_value = '1')

That includes both positive and negative responses.

Hope this helps. Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hallo Gesine, Guten Morgen!

Thanks for reaching out to us! I’m sorry about the import issue, I can try to help you solve this.

To be able to better support you I will need some extra information.

• Can you please share your system information with me?
• What is the URL you are importing from? I would like to test it to see the issue.
• What is the event / are the events you are having a problem with? How should they be imported? How are they actually imported?

With this information at hand we should be able to get started.

Danke und Grüsse
Andras

[Andras]

Hi Scott,

Thanks for getting back to me and sorry it took so long.

Would you mind sharing the workaround you used? Might be helpful for other users in the community as well.

If there is nothing else I can help you with, is it OK if I close this topic as resolved?

Cheers,
Andras

[Andras]

Might have found what you are looking for. Check this screenshot: https://cloudup.com/cN3slaIbGEj

Every ticket (not the purchased ones, but the ones you create) has a wp_postmeta entry like that. If that is missing, or the ID is incorrect, then you will not see the link to the Attendees on the event list page in admin. That is if you are using WooCommerce for selling tickets. It is different when you use the build it Tribe Commerce.

Is this what you are looking for?

Andras

 

[Andras]

Hi Tom,

Sorry, I totally forgot about your questions at the end, so let me start with those.

Are there any established methods of migrating events and tickets from one site to another?

Not really. My suggestion would be clearing all posts, pages and postmeta, then transferring events and tickets (so their IDs can be used) and then adding the remaining content.

Are there any plugins or services which can facilitate this?

Not that I know of. Due to the complex connections between events, tickets and sold tickets this is quite tricky to handle.

Is it possible to pass WP, FTP and/or DB credentials over for an Events Calendar developer to look at to get further clarification/give guidance etc?

Unfortunately we cannot take on requests / contracts like this. However I can share with you this list of independent developers who are not affiliated with us and might be able to help you out with this.

Sadly though, all events are still showing as unticketed…

To get the attendees to show on the attendees page, I’ve had to pull up a generic attendee page then manually add the non-ticketed event id to the URL and load that which then displays the attendees.

Could you possibly do a screen recording of what you are doing here, or provide some screenshots with some labels, so I can better understand what is happening?

Thanks,
Andras

[Andras]

Hi Hannes,

I believe you are looking for this functions then:

• https://theeventscalendar.com/function/tribe_tickets_get_capacity/

Does this do the trick?

Andras

[Andras]

Hello and Happy Monday,

Even if you have more rules set up (one weekly and then a custom because of February 29 or whatever, and then a monthly), that field will only show up once.

I can try to check if it would be possible to automatically copy the description of the first rule into that field if that helps. Let me know.

Cheers,
Andras

[Andras]

It’s kinda tricky but you can definitely try.

When you create a recurring event, then the following happens.

An entry in wp_posts will be created for every occurrence, where the parent_ID is the ID of the first event. (screenshot)

All events will have an entry in wp_postmeta with serialized data of the recurrence rules, like this: https://cloudup.com/cY96_XLsU16

And of course all events will have their other regular metadata: https://cloudup.com/cnM3JTGUoxs

I think this is about it.

Andras

[Andras]

Hi kcc,

Thanks for confirming that it works with a default theme.

The + and – buttons seem to be a custom implementation of the theme. Since the issue seems to be coming from the theme you are using, I would recommend to get in touch with the theme developers and ask them for help on fixing this.

I’d be happy if you kept me posted about your progress. It might help other users as well.

Cheers,
Andras

[Andras]

Hey Ian,

You can try this little css snippet, copy it into your child theme’s style.css file or add it wherever you usually add css declarations:

.tribe-events-tickets .tickets_name {
width: 25%;
}

You can of course adjust the value according to your needs. You can use percentage like above, or pixels like width: 250px

Percentage will be always based on the full table width. Pixels are a set value so the column will stay the same width on all screen sizes.

If you use pixels, then it might make sense to add different values to different screen sizes with media queries to adjust for the different screens.

Hope this does the trick.

Cheers,
Andras

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