Not a number

[kcc services]

Hi,

I’ve recently bought Event Ticket Plus and I have a problem with the minus and plus button on the front end. When I push one or the other, instead of having a number I have NaN that appears. Am I doing something wrong?

Thanks

[Andras]

Hi there,

Thanks for getting in touch!

I checked your site and this looks like it’s a theme issue. After creating a backup of your site, please do a test, change to a default theme like twentyseventeen or twentysixteen, deactivate any theme related plugins, and check if the issue still exists. If not, then the issue likely comes from your theme.

If that doesn’t solve it then please go through our conflict testing guide and see if that brings anything to surface.

Also I opened the console in the browser (F12 or Ctrl + Shift + I) and it shows an error on the page. (screenshot) Fixing that might also help. I believe the syntax error is this one: https://cloudup.com/ccn3dnXPhyN

It’s a <script> tag but there is css ‘<style>’ in it.

Let me know what you find.

Cheers,
Andras

 

[kcc services]

Hi,

When I change the theme, the issue gets resolved. I also did a test with WooCommerce and it works with it. But I don’t want to use that plugin.
I’m a total illiterate when it comes to coding. What should I do to resolve my issue?

[Andras]

Hi kcc,

Thanks for confirming that it works with a default theme.

The + and – buttons seem to be a custom implementation of the theme. Since the issue seems to be coming from the theme you are using, I would recommend to get in touch with the theme developers and ask them for help on fixing this.

I’d be happy if you kept me posted about your progress. It might help other users as well.

Cheers,
Andras

[kcc services]

Hi András,

I’ve reach the theme support team. They will check for a final solution eventually. They told me the + and – buttons were intended for WooCommerce only. But for now they proposed a patch in CSS.

Here it is :
.tribe-ticket .eut-custom-btn {
display: none;
}

Thanks for your help!

[Andras]

Awesome, I’m happy to hear they’ve been helpful.

Thanks for reporting back!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

[Author]

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