Events suddenly not importing anymore

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  • #1507056
    tribedude
    Participant

    I just noticed my event aggregator plugin stopped importing also with the follow red error warnings (see attached image), Our license is valid.

    We only have imported maybe 12 event s this month so are far from the limit.

    Can you get it working again for us please?

    Thank you

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/daily-imports-reached/

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/daily-imports-reached/

    #1508530
    Andras
    Keymaster

    Hello Tribedude,

    Thanks for reaching out to us! I’m sorry to hear you are experiencing issues with importing. Let me try to help you sort that out.

    Please note that the changes in Facebook’s privacy policy and data handling has a big impact also on Event Aggregator when importing from Facebook. If this is your case as well, then please read this article which we put together: https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

    If your import source is something else then Facebook, then I would like to ask for some additional information so that I can investigate your case.

    What is the source URL you are importing from?

    What are the warning messages you get when you hover over the red icons?

    Please upload the images again in the help desk, as they got lost in the matrix somehow. Thanks!

    What are your import limit settings, which are set under Events > Settings > Imports tab?

    How is your scheduled import set up? Could you please send a screenshot of that too?

    Thanks and looking forward to helping you get this working again.

    Cheers,
    Andras

    #1525419
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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