[Andras]

Hi again,

Hmmm… that is unexpected behavior if you give values to them when editing the event.

Could you share a screenshot with the settings of the Additional fields of an event, and a also a link to that events page?

Also if you could share your system information, that would be really helpful.

Thanks,
Andras

[Andras]

This reply is private.

[Andras]

Hello again Heather,

At the moment there is no official way for the admins to enter the data the customers have entered. Only with that snippet I provided earlier.

As for putting the custom meta data on the ticket I will need to look around a bit to check. My first guess is it is only possible with some major customization work. I’ll get back to you on that.

Cheers,
Andras

[Andras]

Hi Daniel,

Thanks for your patience.

I see that you have some 50+ plugins installed. I checked your list and the list of others and there were no plugins that both of you were using. So unfortunately no bananas there.

Would it be possible for you to set up a clean dev site? This will avoid any disruption to your live site and ensure that we’ve effectively got a “clean canvas” to work with.

• Please install a fresh copy of WordPress in a subdirectory (if you have a CPanel-type hosting account there will probably be a one-click install script to make this really easy)
• Don’t install anything except The Events Calendar, Events Calendar PRO and Community Events
• Please also stick to a default theme — again, there’s no need to install anything else just yet!
• Create a few events so we have some test data to work with
• Can you replicate the same problem?

If you find you can replicate the problem under these conditions it would be awesome if you could stop and let us know so we can take a look while the site is still running under default conditions.

If the problem doesn’t replicate, then install your theme as a first, and check.

If that works fine, then start with adding the plugins and check where the problem appears.

I understand this can be time consuming. For us it would be impossible to set up the same test system as you have, as we don’t have access to the plugins and the customized theme you are using.

Thanks for your help and I’ll be here waiting for your results.

Cheers,
Andras

[Andras]

Great, glad it helps!

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new one. We’ll be here to help you out.

Cheers,

PS: If you like our plugin, we would be happy to receive a review in the wordpress.org repository. Thanks!

[Andras]

Hi James,

Thanks for all the info and great job with the testing. Indeed you should be pleased with yourself and glad that at least the core Events Calendar works.

The language files need to be in the wp-content/languages/plugins folder. No need to add the plugin name at the end. And the filename should be the original one, in this case the-events-calendar-en_AU.po.

At least this is how it works on my local test site.

For the rest of the plugins the file name should be the same as the .pot file’s name extended with the language code. So for Events Calendar Pro it will be tribe-events-calendar-pro-en_AU.po

For Event Tickets: event-tickets-en_AU.po

For Event Tickets Plus: event-tickets-plus-en_AU.po

I tested the pro language file in the content/languages/plugins folder, and it works without a hitch.

Try the rest and let me know if it works out. First I reco to do it on your test site, then if it works, copy them to the live one.

 

As for WooTickets there should be no redundant files. The Event Tickets and ET Plus takes over all functionality. So once you have those up and running and made sure everything works fine (with WooTickets deactivated) then you can delete the WooTickets plugin. (Though, it never hurts to have a full backup of files and database before and major change.)

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Gene,

Thanks for reaching out!

This knowledge base article might be of help, which let’s you define custom page titles for the different calendar views.

Some themes are using page titles differently than others. In those cases you need to modify the theme templates.

Does this help answer your question?

Andras

[Andras]

Hi cshandrow,

Thanks for going pro and welcome to the forums!

I’m sorry you are having issues, I’m more than happy to help you solve them. Let’s go one-by-one.

1. When I go to Edit Events, the Title column width only allows for 5 characters which squashes my event titles and makes them impossible to read or scroll through (image attached).

That is indeed a frustrating one. Comes from the too many columns visible. There’s an easy fix for this with our free Advanced Post Manager plugin. This will by default not let the Title column break into too many rows and you can choose which columns you want visible.

2. When I go to my events page in list format it shows me 5 events before hitting the bottom and giving me the “Next Events” button. This takes me to a page that says I have no more events, when there are more events scheduled. Then when I hit the previous events button to go back to the original events page it shows every single event we have scheduled, including recurring events we have on our calendar. They weren’t on the page before until I hit next and then previous.

This is a Divi thing. (Great theme, I also use it a lot.) Go to Divi > Theme Options > General tab and set the Number of Posts displayed on Archive pages to the number you want to show on the starting page on the list view. I reco to set this to the same number as you have in Events > Settings > Number of events to show per page.

3. I cannot get a specific iCal feed to import correctly.

Can you share with me a screenshot of the settings you use when you are importing?

4. My events page in list format is set to be a column in such a way that it only takes up half the page. It didn’t do that until I recently updated the plug in.

Add the following snippet to your theme’s style.css file or paste it into Divi > Theme Options > General tab > Custom CSS box:
.tribe-events-loop .tribe-events-content { width:100%;}
This should fix it.

Let me know if this fixes your problems or if you have any follow-up questions on any of these.

Cheers,
Andras

 

[Andras]

Hi flaws72,

I’m sorry you are having this problem with the importer. While I start testing it could you please share your system information with me in a private reply?

Which version of the iCal importer are you using?

Can you also share a screenshot of your Events > Import > Import settings?

Thanks,
Andras

[Andras]

Hello Rob,

You can try to remove the class from the elements using jQuery.

For that you need 1) A .js file (wp-content/themes/{your-theme}/js/myscript.js) and 2) some code in your functions.php file.

The content of the .js file will be the jQuery call to remove the class from the buttons. Here’s an example:
jQuery(document).ready(function($) {
$(".wc_email_inquiry_email_button").addClass("button alt").removeClass("wc_email_inquiry_email_button");
})
This says, when document loads, then take all html elements that have the class wc_email_inquiry_email_button and add the classes button and alt, and remove the class wc_email_inquiry_email_button.

You will just need to find appropriate classes or IDs for reference.

The snippet in functions.php:
add_action( 'wp_enqueue_scripts', 'add_my_script' );
function add_my_script() {
wp_enqueue_script(
'your-script', // name your script so that you can attach other scripts and de-register, etc.
get_stylesheet_directory_uri() . '/js/myscript.js', // this is the location of your script file
array('jquery') // this array lists the scripts upon which your script depends
);
}
Unfortunately I cannot give you more specifics as that part of your page is restricted.

This should get you started. If you need more info on jQuery, then I reco the jQuery site or w3schools.

Let me know if you have any follow up questions.

Cheers,
Andras

[Andras]

Hello Daniel,

I understand the difficulties a plugin conflict testing can come with, especially with a highly customized site as yours. Nonetheless, our plugins are developed using WordPress standards and they go through thorough testing before release. Also, as you read in the referenced thread, we couldn’t yet re-create the issue, so it could be an isolated or system specific problem.

The fact that it has worked for a period of time means, that at that current state the plugins were working well together. However, as you most probably noticed, WordPress evolves quite fast, and while we are trying to keep up with the pace, lots of other plugins do not or cannot, which can cause issues and conflicts to surface.

Cross-referencing the plugins is a good idea. I’ll check around and will get back to you on how to go further. Until then I ask for your patience, it shouldn’t take long.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Nijen,

Great, glad it helps. I’ll forward the kudos to the brain responsible. 🙂

As for the order, you can try searching in the wordpress.org plugin repo, there are quite a number of them dealing with post order. And although I didn’t try it, this might be a good one.

It could be also done without a plugin. You would need to modify the template that handles the WP loop. There’s some nice documentation on .org on how this could be done.

Let me know if you have any follow up questions.

Cheers,
Andras

PS: In case you are happy with Modern Tribe’s products and support, we would be really happy if you could leave us a review. Thanks!

[Andras]

Hi Jussibr,

Thanks for reaching out!

If you have 1 license you can use that for your live and your staging site, though not at the same time.

You have 2 options:

1. You need to go to your account on theeventscalendar.com and unlink your live site first. Then you can paste in the license key on your staging site. Then repeat when updating the live site.
2. Simply download the newest version from your account and do a manual plugin update on your staging site.

Here is an article with a bit more details on this.

If you would like even more info, then I suggest this one on What does buying a license get me?

Let me know if this answers your question.

Cheers,
Andras

[Author]

Posts