Title and Settings not sharing issue with Community Add on

[Daniel]

Enabled is the first set of system information, disabled in the second. This is in reference to this post – https://theeventscalendar.com/support/forums/topic/community-events-settings-revisions-dont-get-saved

[Andras]

Hi Daniel,

Thanks for going Pro and welcome to the forums!

I read through the refernced thread, I’m sorry you are also having this issue.

Could you also perform a test for plugin and theme conflicts please and get back to me with the results? Here is our handy guide for that.

Thanks and cheers,
Andras

[Daniel]

Hey thanks Andras, I knew you were going to ask that, however, going through that is just not realistic or even really possible. We have plugins we’ve built powering really important pieces of our site and our theme is customized to work with our API. Enabling and disabling plugins is not a trivial task. That’s a huge ask to put on your customer and I think it should be a last resort given the difficulty.

Given I’m not the only one with this issue, I think we can start by cross-referencing plugins the other person and I have in common before I start a wall to wall disable/enable. It also worked fine for a period of time leading me to believe it’s not a plugin conflict, otherwise it probably wouldn’t have worked from the beginning. I’ll sit tight for a minute while you guys sort through other’s reports and wait to see what you find.

[Andras]

Hello Daniel,

I understand the difficulties a plugin conflict testing can come with, especially with a highly customized site as yours. Nonetheless, our plugins are developed using WordPress standards and they go through thorough testing before release. Also, as you read in the referenced thread, we couldn’t yet re-create the issue, so it could be an isolated or system specific problem.

The fact that it has worked for a period of time means, that at that current state the plugins were working well together. However, as you most probably noticed, WordPress evolves quite fast, and while we are trying to keep up with the pace, lots of other plugins do not or cannot, which can cause issues and conflicts to surface.

Cross-referencing the plugins is a good idea. I’ll check around and will get back to you on how to go further. Until then I ask for your patience, it shouldn’t take long.

Cheers,
Andras

[Andras]

Hi Daniel,

Thanks for your patience.

I see that you have some 50+ plugins installed. I checked your list and the list of others and there were no plugins that both of you were using. So unfortunately no bananas there.

Would it be possible for you to set up a clean dev site? This will avoid any disruption to your live site and ensure that we’ve effectively got a “clean canvas” to work with.

• Please install a fresh copy of WordPress in a subdirectory (if you have a CPanel-type hosting account there will probably be a one-click install script to make this really easy)
• Don’t install anything except The Events Calendar, Events Calendar PRO and Community Events
• Please also stick to a default theme — again, there’s no need to install anything else just yet!
• Create a few events so we have some test data to work with
• Can you replicate the same problem?

If you find you can replicate the problem under these conditions it would be awesome if you could stop and let us know so we can take a look while the site is still running under default conditions.

If the problem doesn’t replicate, then install your theme as a first, and check.

If that works fine, then start with adding the plugins and check where the problem appears.

I understand this can be time consuming. For us it would be impossible to set up the same test system as you have, as we don’t have access to the plugins and the customized theme you are using.

Thanks for your help and I’ll be here waiting for your results.

Cheers,
Andras

[Daniel]

I managed to change my settings manually in the database via PHPMyadmin. I guess that will work for now, the title issue was related to our theme and has been resolved. It still won’t save the settings in the actual menu area, but this works for now, thanks.

When I went in on the wp_options and edited the settings entry, it had a flushrewrite something command in there. It seemed to repopulate itself there after the first time saving settings in the backend on WP. Once that was there, nothing would save. So anyway, I wrote over that with the right settings and while it did add back the rewrite, it saved my settings. The display on the backend doesn’t match the settings in the backend, but it working how we wanted it to. Hope this helps someone else.

[Andras]

Hi Daniel, thanks for getting back to me on that.

I was aware of a similar issue but with the General Settings, not community events. We have a bug ticket on file for that, so the fix is under way.

The issue seems to come from the option (wp_options table) tribe_settings_sent_data, which gets stuck sometimes. Once that option is deleted, it should save and show properly.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Cheers,
Andras

[Geoff]

Hey there,

Just want to drop a quick note in here to let you know that The Events Calendar 4.2.1 is about to release any moment and it will include a patch for this issue. Please update and let us know if you continue to hit any trouble.

Thanks so much for your patience while we worked on this!

Cheers,
Geoff

[Author]

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