[Andras]

Hi Ian,

Thanks for reaching out!

Great questions, I can try to help you with them.

What exactly would you like to do with the page where you are using the map shortcode? What do you want to move where?

For your second question could you share a screenshot of better, a direct url to an accessible page where I can check what you mean?

Thanks and cheers,
Andras

[Andras]

In case you use the plugin, don’t forget to remove the code from your functions.php. 😉

[Andras]

Hello Palmtree,

No worries at all!

The issue might be that in line 207 you have used so called curly quotes (”) instead of the straight ones (“). That can cause confusion and errors.

Instead of putting it in your functions.php file you can have it as a separate plugin.

I quickly created the plugin version of it for you, you can download it from here:

https://gist.github.com/andrasguseo/08b9f3cff12facd93469c4dab212252d

On the top right of the page you will see a ‘Download ZIP’ button. Click on that and save it. Then unpack and copy only the php file on your server into the wp-content/plugins folder just like that.

Don’t forget to modify the settings in the code to Japanese and your date format.

Then in your admin dashboard go to your plugins and activate it. On the front-end you should see the change.

Let me know how this works out.

Cheers,
Andras

[Andras]

Stoked to hear it worked, Harry! Awesome!

Reg. this:

With regards to the time into the future. It seems that the import date date settings under other url override the global settings

Thanks for the hint. Can you give a specific example on this? Would help us greatly to know what to look for.

Thanks!

Andras

[Andras]

Hey Daniel,

Thanks for checking that and reporting back. Happy to hear you managed to solve that with Opera.

Curious, it looks like Firefox was the culprit somehow. Which is weird because I’m using Firefox as well and that issue didn’t come up yet.

Is there anything else I can help you with before I close this ticket?

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

Hi Mark,

I wanted to get back to you on this as promised.

Unfortunately it didn’t fit into the bucket of the next Maintenance Release. Once that is out I will flag it to the team to handle this with priority if possible.

Thanks for your patience!

Andras

[Andras]

Thanks for clarifying that for me.

I will need to check that with the developers, but it looks like we might have a bug in the plugin.

I will get back to you soon, please hang in there.

Cheers,
Andras

[Andras]

Hello Katherine,

Thanks for getting in touch with us again. I’m sorry to hear the recommended solution did not work out. Let me try to help you get this fixed, and for that, let’s go back to first base.

The site itself has an administrator email address, which you can find under Settings > General in your WordPress dashboard. Does that email address receive any emails of ticket purchases? Or any email from the website? (You can easily test that with creating a new user on the site. When a new user is created, the admin email address should receive an email about this.)

If the email arrives, good, that means that the email system built into WordPress works.

If the email from the new user does not arrive, then there’s a problem with the email sending of the website. In this case using an smtp plugin is recommended. (You can find some of those on this page.)

Once we cleared this we will be able to move forward with this.

the Buy Now! button is sitting higher than the price box

It looks like the theme you are using makes a small modification to the style. No worries. If you copy this little snippet into your theme’s (child theme’s) style.css file, that should fix it:

.tribe-events-event-cost form {
margin-bottom: 0;
}

When you click “Buy Now!” the page loads at the bottom of the event page

It scrolls to the bottom of the page because that is where the ticket form is.

With this snippet, if you copy it to the functions.php file of your theme, you will get the desired result.

function buy_now_to_top ( $html ) {
return preg_replace( '/#buy-[a-z]+/', '', $html );
}
add_filter( 'tribe_tickets_buy_button', 'buy_now_to_top' );

This doesn’t count with the RSVPs. Let me know if you need those included as well.

Cheers,
Andras

[Andras]

Hello Matthew,

Thanks for getting in touch.

Ah, the dreaded DST change. 🙂 I’m sorry you are having issues with this.

Could you give me some more details on this? Can you point me to an event where this is happening in your calendar?

Does it also happen with newly created recurring events?

The more details you can give me the better.

Thanks and looking forward to solving this case.

Cheers,
Andras

 

[Andras]

Hello Jens,

Thanks for reaching out! Sorry to hear about that.

I just did a quick test and on my test site it works.

Make sure you have the latest versions of our plugins.

Afterwards you might need to run a sync with Loco Translate. Simply open the translation file for Event Tickets and Event Tickets Plus in your language, then hit the ‘Sync’ button. (It is recommended that your translation files are in wp-content/languages/plugins so they don’t get overwritten with a plugin update.)

Clicking Sync will synchronize the strings you have in your translations files with the POT file, which contains the most recent set.

Then you can check if the ‘Move Attendees’ string is translated or not.

Let me know if that works out or if you are still having issues.

Cheers,
Andras

[Andras]

Saludos Antonio,

This is what I’m working with, so we’re on the same page:

---

I plan to sell tickets in several places that we have created. For example, at https://rondainfinita.info/lugar/caminito-del-rey/

In this case, there have been sales of tickets that have not been confirmed by a customer error on the credit card. However, if I edit the event and click on the “Attendees” link, I get a blank page with the following message “Sorry, you do not have permissions to access this page.”

The order yes I can see it, but I need to enter Attendants to see what they have put in the additional data that we request.

---

So if I understand correctly you can click on the ‘Orders’ link and you see the orders page, but when you click on ‘Attendees’ then you see that message.

What is the WordPress user level you are using? Is it Administrator, Editor, Author… ?

What kind of event is it? Is it a Community Events submitted by someone?

Who created the event / who is the author / owner of the event? Is it the same user?

Does this happen with all events that have tickets? If not, only to some, can you pinpoint a difference in the events?

Cheers,
Andras

 

[Andras]

That might be possible with some custom development. Maybe loading the full next week would be easier. Just a thought.

Happy this got resolved. I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi,

There are a couple of extra spaces after the closing HTML. You can see it when you select the code. I pointed it out on this screenshot.

Once you remove those spaces it should work.

A.

[Author]

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