[Andras]

Hi Israel,

Thanks for getting back to me on that. Please do check and let me know the result so we know if there is still a bug to be fixed or if all works ok.

Thanks,
Andras

[Andras]

Hi Stephen,

I’m happy you’re making progress with your project.

Unfortunately I’m not at all familiar with the inner workings of Advanced Custom Fields. Looking at their documentation probably you need to add the following line before the ‘get_header()’ of your templates:

<?php acf_form_head(); ?>

But this is really beyond me and the scope of our support, since this is a third-party plugin. Your best bet would be reaching out to ACF support or to a developer to help you implement this.

Cheers,
Andras

[Andras]

You’re so welcome Joseph, I’m happy I could be of help!

It’s easy to get lost in the details of the inner workings of a plugin. 🙂 Also, a lot of people are looking for the feature of being able to create separate tickets for recurring events, which we don’t have yet. We are looking into ways of how that could be done.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Oh wow, glad to hear this is solved! Thanks for sharing this and congrats on finding it!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Sarah,

Thanks for reaching out to us!

I guess reverting back to a normal select would be possible with a template override. You can find more details about that in our Themer’s Guide.

We would be very interested to see and hear how it reduces the usability of the interface. Could you please explain, maybe share a URL where it is visible or a screenshot? The more details you can give us the better. This might help us to improve our plugins.

Thanks and cheers,
Andras

[Andras]

Hello Raphael,

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there.

To get you started, the additional fields are hidden at first, they should show up once you increase the ticket number to at least 1. Here’s a screenshot of that.

If the additional fields don’t show up, then I would recommend the following procedure:

• switch to a default theme like twentyseventeen and check if it works there
• if it works with twentyseventeen, then switch to Avada and check
• if it doesn’t work with Avada then likely it is an issue with the theme. In this case getting in touch with the theme developers is the best course of action.

Cheers,
Andras

[Andras]

Hello Greg,

Thanks for getting in touch with us!

Although I haven’t seen that executed before I believe that should be possible with template overrides and customization work.

Please note that creating and supporting customizations is beyond the scope of the support we provide for our plugins. I can give you advice and pointers to get you started on this but you would need to do the heavy lifting.

If you are familiar with php, html and css then it should be doable. If you are not familiar with it, then I can share with you a list of freelancers who could help you out and are not affiliated with us.

Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hello Clay,

Thanks for reaching out!

It is difficult to say as we don’t collect that information for our showcase. You would need to get in touch with the site owners to find that out.

Looking at their current site they have changed the layout a bit. Based on the looks they are using The Events Calendar and possibly Events Calendar PRO and Filter Bar definitely with customizations. I believe no other plugins were used for the calendar customization.

Hope this helps. Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hello LaVonne,

Thanks for reaching out and using our plugins!

It looks like the relevant code is missing from the Avada theme files.

Fortunately this is easy to fix.

Create a copy of this file:

\wp-content\themes\Avada\tribe-events\single-event.php

into this folder:

\wp-content\themes\Avada-Child-Theme\tribe-events\single-event.php

Open the new file for editing and insert the following code in the beginning. I will also include the 2 lines before and after:

<div id="tribe-events-content" class="tribe-events-single vevent hentry">

<p class="tribe-events-back">
<a href="<?php echo esc_url( tribe_get_events_link() ); ?>"> <?php printf( '&laquo; ' . esc_html_x( 'All %s', '%s Events plural label', 'the-events-calendar' ), $events_label_plural ); ?>
</a>
</p>

<!-- Notices -->

Hopefully that will solve it. Let me know how that works out!

Cheers,
Andras

[Andras]

Hello there,

Thanks for reaching out!

Indeed, the code has changed a bit.

I believe you are looking for line 56 which looks like this now:

echo implode( $address_delimiter, $venue_details );

Likely you will need to change that to:

echo implode( ' ', $venue_details );

Let me know if this solves it for you.

Don’t forget to use a template override for the file, otherwise your changes will be lost with a plugin update. You can find more info on template overrides in our Themer’s Guide.

Cheers,
Andras

[Andras]

 

Hi,

Thanks for using the Events Calendar!

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there.

Thanks again!

Andras

[Andras]

Hi Jeff,

Thanks for using our plugins and welcome to the forums! Let me try to help you out with this.

As for the title change you can do 2 things:

1. Add a widget title and hide the original title with css.

2. Create a template override for this file:

wp-content\plugins\events-calendar-pro\src\views\pro\widgets\this-week-widget.php

You can find detailed info on creating template overrides in our Themer’s Guide.

 

As for the starting date I believe you would need to influence the ‘tribe_get_this_week_first_week_day’ function in events-calendar-pro\src\functions\template-tags\widgets.php.

Hope this helps you get started. Let me know if you need further guidance.

Cheers,
Andras

[Andras]

Hi Joseph,

So if I understand correctly, your scenario is having one three-day event, for which you are selling 1 ticket only, and not 3 tickets separately for the three days.

This is actually what recurring events (with Events Calendar PRO and  Event Tickets Plus) does.

When you create a recurring event, then yes, you can call the events on the 2nd and 3rd day duplicates if you want. (Though for me a duplicate is something with exactly the same data. The recurrences have at least a different date.)

If you create a ticket for a recurring event, then the same ticket will be created for all recurrences. You will be able to see a ticket form on all three days, but the tickets will be the same. So if you buy the ‘Single’ ticket on November 17 or on November 19, you are buying the same ticket, which you can use for the full 3-day event.

When you create a ticket you can give it a full description beside the title where you can say that the ticket is for the three days.

This screenshot might be also helpful.

At the moment we don’t support tickets for recurring events in the sense that if you set up a ticket for a recurring event, then a separate ticket will be created for all recurrences.

I hope this gives a clearer picture of the case.

Let me know if you have any further questions. I’d be happy to answer.

Cheers,
Andras

[Andras]

Hi Gurdeep,

Sorry to cause disappointment with the feature not being available for Community Events.

Collecting extra attendee information is indeed a  useful and popular feature for site owners who don’t need Community Events.

For full clarification, the idea behind Community Events is to “add an event submission form to the frontend of your website so users can add events to your calendar without needing admin access.” This at the moment does not include the extra attendee information, nor do we say so anywhere. If we do, please let me know where so we can check and adjust if needed. Thanks!

If  having the attendee information fields on the Community Events / Tickets is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

As for your other thread / bugreport, the fix is already in progress and if all goes according to plan it will be published with one of the upcoming maintenance releases.

Is there anything else I can help you with?

Andras

[Andras]

Stoked to hear that helped!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Author]

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