Customizable Registration Fields in Event Tickets Plus

[Raphael]

Hello,

I have a problem with Event Tickets Plus.

The field of attendee information does not appear in each page, post, or event.

https://theeventscalendar.com/content/uploads/2017/04/ticket-new-fields-665×418.png

I created the fields in the admin back end but in the user front end it does not appear.

Can you tell me if it’s due to a non-compatibility with the pluggin (Avada) or something else?

Thank you and sorry if my english is bad. I speak French.

[Andras]

Hello Raphael,

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there.

To get you started, the additional fields are hidden at first, they should show up once you increase the ticket number to at least 1. Here’s a screenshot of that.

If the additional fields don’t show up, then I would recommend the following procedure:

• switch to a default theme like twentyseventeen and check if it works there
• if it works with twentyseventeen, then switch to Avada and check
• if it doesn’t work with Avada then likely it is an issue with the theme. In this case getting in touch with the theme developers is the best course of action.

Cheers,
Andras

[Author]

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