Help Desk

Eventbrite Tickets

    • Comments
    • Updated
    • Solved Closed
      Tickets disappear for recurring events

      Posted by: creativemagma
      Most Recent by: Joyce Grace on 2012/08/21 at 1:26am

      Several of my events are not displaying tickets anymore although they were visible a few days ago. I compared the events that are no longer displaying tickets to ones that are, and it appears that most of the events that are currently not displaying tickets …

    • 4
    • 8/21/12
    • Solved Closed
      Eventbrite Times not syncing

      Posted by: Neil
      Most Recent by: Neil on 2012/08/14 at 11:42am

      Hey – I’m having a bit of an issue with my eventbrite ticket plugin. I created an event for August 15th 2012, and it shows up on the upcoming events page. It’s also attached to eventbrite through the plugin. When you click on the event ̵…

    • 9
    • 8/14/12
    • Solved Closed
      Can not import event

      Posted by: Summers
      Most Recent by: Joyce Grace on 2012/08/11 at 1:56am

      I have a valid license key but I’m unable to import any event. Tried on multiple networks, machines and versions of plugin….Thank you in advance for the help! The following is displayed in a red box: An error occurred while updating Eventbrite. Pl…

    • 8
    • 8/11/12
    • Solved Closed
      Ticket Not Created Automatically

      Posted by: Ruth
      Most Recent by: Rob on 2012/07/30 at 2:10pm

      I just bought the new plugin.. while doing a test integration with eventbrite, why is it that the “ticket” does not automatically be created, there is an option that says “SET UP YOUR FIRST TICKET” after i setup all the required fields…

    • 28
    • 7/30/12
    • Solved Closed
      Link to EventBrite ticket page not showing up.

      Posted by: Cody
      Most Recent by: Rob on 2012/07/24 at 2:00pm

      I’ve copied most of the files from the “the-events-calendar/views/” directory into my themes “view” directory. All seems to be working fine, but no where on any of the events does it show a ticketing link. Was I supposed to copy …

    • 3
    • 7/24/12
    • Solved Closed
      Imported events go missing

      Posted by: Tai
      Most Recent by: Rob on 2012/07/24 at 1:58pm

      Some events imported from EventBrite disapear. They have not been removed in EventBrite. I am not sure of the exact steps that caused this. Are there known issues that can cause this? If the event is reimported the following message is given “We were un…

    • 7
    • 7/24/12
    • Solved Closed
      Release: Eventbrite Tickets 1.0.2

      Posted by: Rob
      Most Recent by: Rob on 2012/07/16 at 6:17pm

      Along with updates to the rest of our premium plugins, we released this month’sĀ Eventbrite TicketsĀ maintenance release — 1.0.2, for those keeping count — today. It is a very minor update that includes one new feature and one bug fix. Don&#…

    • 1
    • 7/16/12
    • Solved Closed
      Release: Eventbrite Tickets 1.0.1

      Posted by: Rob
      Most Recent by: Rob on 2012/07/09 at 1:19pm

      Our first monthly maintenance release for Eventbrite Tickets was released today. If you’ve entered your license key on the backend of any site where the plugin is being used, you’ll be prompted to update automatically – if not, just log in a…

    • 3
    • 7/9/12
    • Solved Closed
      EventBrite ticket box width to large

      Posted by: Erika
      Most Recent by: Joyce Grace on 2012/07/06 at 12:28am

      hi, just bought your excellent plugin and got it all up thanx to your brillant videos BUT the ticket box is to wide for the site! had a look at the CSS but couldnĀ“t find anything. plz help! here u s…

    • 2
    • 7/6/12
    • Solved Closed
      Error Occurred While Contacting Eventbrite

      Posted by: Ryan
      Most Recent by: Joyce Grace on 2012/07/03 at 1:20am

      I’m having issues using the Eventbrite add-on. I can post a new event no problem, but when I try to create an Eventbrite ticket, I get this message: “An error occurred while contacting Eventbrite. Please review your information and try again. Stat…

    • 7
    • 7/3/12
    • Solved Closed
      Import: An error occurred while updating Eventbrite.

      Posted by: Gregory
      Most Recent by: Joyce Grace on 2012/06/26 at 9:19pm

      Im getting the following when I try to import an event. It has worked once or twice, but the event comes over with ticketing info missing. More often then not I just get the error when I try. Note that there is no error message after “Error:” An e…

    • 4
    • 6/26/12
    • Solved Closed
      Event cost when not associating event with Eventbrite

      Posted by: Jeremy
      Most Recent by: Jonah on 2012/06/07 at 10:49am

      Hi there, We’ve been using the EC/EC Pro/Eventbrite plugins to much success but came across a small issue that we’re how to best tackle: The majority of our events are recurring, so obviously we can’t use the Eventbrite API. In order to keep…

    • 10
    • 6/7/12
    • Solved Closed
      Meet Joyce, the latest addition to our support team

      Posted by: Rob
      Most Recent by: Rob on 2012/06/01 at 12:59pm

      Today marks the start of a new era here on the support forums. Since our stable of plugins has continued to grow, so naturally has the need for a strong support team. When we first launched 2.0 I was the lone line of defense; a few months back we added…

    • 1
    • 6/1/12
    • Solved Closed
      Making the my Calendar and Event List Fit –

      Posted by: Montana
      Most Recent by: Rob on 2012/05/29 at 1:34pm

      Hi There – We connected on Twitter just a second ago – @montanasnell – So I have a few issues – Firstly, the calendar and calendar title are not formatting well with my website – I would like to…

    • 6
    • 5/29/12
    • Solved Closed
      Release: Eventbrite Tickets 1.0

      Posted by: Rob
      Most Recent by: Rob on 2012/05/16 at 7:28pm

      The day many of you (and much of our team) have been waiting for has arrived: theĀ Eventbrite Tickets add-on is live! When running the add-on coupled with The Events Calendar or Events Calendar PRO, Eventbrite Tickets will allow you to embed ticket sales dire…

    • 3
    • 5/16/12
    • Solved Closed
      Tickets/Info not hidden for password protected event

      Posted by: Michael
      Most Recent by: Jonah on 2012/05/14 at 10:05am

      Hi – I password protected an event, but when the page loads (prior to entering password) the eventbrite ticket info comes up anyway. I really need this to be part of what is hidden until the password is entered. In fact, I need for all of the event inf…

    • 2
    • 5/14/12
    • Solved Closed
      Welcome, Eventbrite Tickets Users

      Posted by: Rob
      Most Recent by: Rob on 2012/04/27 at 7:19am

      If you have questions, concerns of problems related to your site running the Eventbrite Tickets add-on, you’ve come to the right place. Now that the plugin is live we’re here to help. If you haven’t done so already, it might be worth checkin…

    • 1
    • 4/27/12