EventBrite Plugin on Multisite not registering correctly

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  • #1258351
    Matthew Stephens
    Participant

    I have installed the Eventbrite plugin on one site in a multisite installation and applied the single use license. The license was applied successfully, but I am seeing a message at the top of the page:

    “It looks like you’re using The Events Calendar: Eventbrite Tickets, but the license keys you supplied do not appear to be valid or are missing. Please review and fix so that you can always have access to our latest versions!”

    Any ideas what I may be doing wrong or missing?

    #1258682
    Courtney
    Member

    Hi Matthew

    You are safe to use the plugin on the single instance. However, your site will not receive auto-updates on multi-site. Unfortunately, that will be a manual process for you.

    Let me know if you have any other questions.

    Thanks,
    Courtney 🙂

    #1258962
    Matthew Stephens
    Participant

    Thank you Courtney,

    Thanks for confirming he use of the license on a single instance. The issue I have is that the license does not seem to be registering correctly, it is saving but still displaying the license error at the top of each page?

    Thanks
    Matt

    MATTHEW STEPHENS
    Vice President

    eHotelier.com

    T: +61 (0) 2 9437 0438 | M: +61 (0) 411 214 343
    [email protected]
    Skype: matthewstephens2

    eHotelier – Professional Development Hospitality

    #1259549
    Courtney
    Member

    Hi Matt,

    I’m sorry this is still happening. Even after validating your license, you should still see this on the license settings page:

    Thank you! You have enabled a valid license. It looks like you are using this license within a multisite network. If you have 11 or more subsites, want network-level management, and/or require automatic updates, you need to upgrade to a multisite license. Read more about license options.

    There might be a notification at the top of the site.  In the top right corner is an X to close the notification.

    After closing it, are you still seeing the notification?

    Keep me posted please.

    Thanks,
    Courtney

    #1260650
    Matthew Stephens
    Participant

    Hi Courtney,

    Thanks for your reply. Yes, if I close the message, the issue still exists – ie with EventBrite tickets, there is not “Import – EventBrite tickets” menu option.

    Thanks Courtney,
    Matt

    #1261719
    Courtney
    Member

    Hi Matt

    Can you run through the Testing for Conflicts?

    Even with the error message, the plugin should display the Import Eventbrite tickets.

    Please keep me posted. Most of our team is away for the annual company retreat. As soon as they have returned, I’ll be sure to ask around for those more experienced with multisite issues.

    Thanks,
    Courtney

    #1272270
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

Viewing 7 posts - 1 through 7 (of 7 total)
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