Help Desk

Pre-Sales Questions

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    • Updated
    • Solved Closed
      Question on a statement

      Posted by: Robert Saunders
      Most Recent by: Barry on 2018/01/18 at 7:43am

      Please note that at this time, Event Tickets Plus will NOT support tickets for recurring events. Please keep this in mind before making your purchase. We are going to be putting tickets for monthly events for this site, I am just not sure what your statement …

    • 2
    • Yesterday
    • Solved Closed
      Looking to replace EventBrite need more info

      Posted by: Lucas
      Most Recent by: on 2018/01/18 at 7:36am

      Hi there We are looking to replace EventBrite on our network of conference sites, eg: http://www.instech.club/ The functionality we are after is: Timed tickets (eg Early Bird and Super Early Bird to expire at specific dates) Multiple Ticket types and Categori…

    • 1
    • Yesterday
    • Solved Closed
      Recurring payments

      Posted by: Stefanie
      Most Recent by: Victor on 2018/01/18 at 5:01am

      Hello! Is there a way to have people sign up for a recurring event and have recurring payments with it?

    • 2
    • Yesterday
    • Solved Closed
      SOUCIS D’AFFICHAGE SUR PAGE D’ACCUEIL (french)

      Posted by: Nonosse666
      Most Recent by: Nonosse666 on 2018/01/18 at 5:00am

      Bonjour, on m’a repassé en gestion un WP fait par une autre personne, jusque là pas de soucis. C’est un webzine avec news et agenda concerts. J’ai un soucis avec mes articles en page d’accueil, certains Evènements de The Events Calenda apparaissent…

    • 1
    • Yesterday
    • Solved Closed
      Ticket Prices: Members & Non-Members

      Posted by: Melissa
      Most Recent by: Jennifer on 2018/01/17 at 4:31pm

      Hi there, I’m researching solutions for a website. The website will have members. Members should get one ticket price, and non-members will get another price. Is there any functionality in the Ticket plugins for this? Do you have any suggestions for acc…

    • 2
    • Yesterday
    • Solved Closed
      Shortcode links

      Posted by: CHERYL
      Most Recent by: Brendan on 2018/01/17 at 4:24pm

      Hi Im not sure if its possible to do this with your plugin. I want to be able to put on the home page a link to the following events: Today, This Week, This Weekend, This month, Jan, Feb, Mar, etc. Is this possible and can they automatically be displayed, I w…

    • 2
    • Yesterday
    • Solved Closed
      Which plugin is the most suitable

      Posted by: Anne-Mieke Janssen
      Most Recent by: Geoff B. on 2018/01/17 at 3:12pm

      For a customer of mine I need to know which plugin I need to buy to meet their requirements. They want to be able to choose between different categories. They want to give visitors the opportunity to register for certain events. Furthermore, they want to expo…

    • 2
    • Yesterday
    • Solved Closed
      Multi day Event

      Posted by: Gour Mohan
      Most Recent by: Jaime on 2018/01/17 at 12:54pm

      Dear Friends; we are non profit and would like to host a cultural Festival over 5 days. Most important would the the feature that customers could book tickets for 1,3 or 4 days with varying arrival dates and that I would have an overview of the day how many p…

    • 2
    • 1/17/18
    • Solved Closed
      WooCommerce, what do I require?

      Posted by: Cy Starkman
      Most Recent by: Geoff B. on 2018/01/17 at 10:23am

      Hi, I notice that to use Event Tickets Plus we also need WooCommerce. What I don’t know though is what WooCommerce modules we must have to use Events Tickets Plus. I know we will need the WooCommerce plugin for our payments gateway. Anything else? Any t…

    • 2
    • 1/17/18
    • Solved Closed
      extra field in tickets

      Posted by: Ronald Lubbers
      Most Recent by: Victor on 2018/01/17 at 6:07am

      dear Modern Tribes, I am using Event Calendar with event tickets on a website for a business club. All events are free but in the rsvp I want some extra field so people can also fill-in their company-name and if they are bringing an invitee. It should be on t…

    • 2
    • 1/17/18
    • Solved Closed
      SIMPLE event management, possibly with ticketing

      Posted by: Mike B.
      Most Recent by: Cliff on 2018/01/16 at 9:23pm

      We use Google Sheets (evolved from Google Forms) mostly, to enable club members to sign up for club rides. However, we have some not-so-tech savvy members, some who insist on using things like ipads and fat fingers to sign up for club rides using GSheets and …

    • 2
    • 1/16/18
    • Solved Closed
      Adding a feature image to event url

      Posted by: Jeremy Stead
      Most Recent by: Cliff on 2018/01/16 at 9:14pm

      Just wondering if your able to add a feature image to the events url where site visitors can view your events.

    • 2
    • 1/16/18
    • Solved Closed
      Event Update Notifications For Registrants

      Posted by: Ignition Marketing
      Most Recent by: Cliff on 2018/01/16 at 9:12pm

      I am researching to know if the Pro product with Tickets has an “update” or “notification” feature that sends an email to a RSVP registrant of any changes/updates made to an event that the Registrant has enrolled in. Thank you

    • 2
    • 1/16/18
    • Solved Closed
      Is TEC Pro required for Events Tickets Plus?

      Posted by: Margaret
      Most Recent by: Brendan on 2018/01/16 at 7:12pm

      Hi, I can’t easily determine if Events Calendar Pro is required to run Events Tickets Plus. The single event listing works well for the needs of my clients, and they need to be able to sell tickets to their events. So… is Events Calendar Pro requi…

    • 2
    • 1/16/18
    • Solved Closed
      when changes are made to the calender

      Posted by: Lynn Urback
      Most Recent by: Brendan on 2018/01/16 at 7:10pm

      The Teen Life Center is my client. We’ve used your calendar in the past and they tried to go an app. BUT that didn’t work… they are now revisiting returning to your calendar. The MAIN function they need is that when the calendar is updated …

    • 2
    • 1/16/18
    • Solved Closed
      Interested in your product

      Posted by: Michelle
      Most Recent by: Brendan on 2018/01/16 at 7:08pm

      Hi There, I’m interested in potentially using your product. Is there a tutorial I can try? And a representative I can talk to? Thanks and looking forward to hearing more. Cheers Michelle

    • 2
    • 1/16/18
    • Solved Closed
      Problem with importing events from other TEC site

      Posted by: Johan
      Most Recent by: Brendan on 2018/01/16 at 7:06pm

      Hi! I’m building a site where we want to import events from site A to site B. I’m trying to import an ‘Other URL (beta)’ on site A and enter http://mysite.tld/wp-json/tribe/events/v1/events as the URL to import from. Both of the sites …

    • 2
    • 1/16/18
    • Solved Closed
      Drupal

      Posted by: Janet
      Most Recent by: Courtney on 2018/01/16 at 5:49pm

      Does this work on other platforms than wordpress? like a drupal platform?

    • 2
    • 1/16/18
    • Solved Closed
      upgrade to events calendar pro

      Posted by: Michael
      Most Recent by: Courtney on 2018/01/16 at 5:00pm

      Hi there, i have a question. if i use the events calendar plugin and have already some events in it: are these events also still available when i upgrade to the events calendar pro plugin? thanks in advance, Michael

    • 3
    • 1/16/18
    • Solved Closed
      Calendar month view links to ticket manager

      Posted by: Kelly
      Most Recent by: Courtney on 2018/01/16 at 4:57pm

      Hi there! I have a pre-sales question for you. We’re using an old version of ECP and are looking to update it to the latest. Right now, the calendar dates link to an info page about the event, and then from that page, users would click on a link to get …

    • 2
    • 1/16/18
    • Solved Closed
      Help Selecting Events addons

      Posted by: mark singley
      Most Recent by: Jaime on 2018/01/16 at 2:33pm

      Hi We love your plugin just need an assist getting the right configuration for a new project. Small yearly event Multiple sessions over several days Free registration but can select a combination of sessions. We want user to register, and then have a dashboar…

    • 2
    • 1/16/18
    • Solved Closed
      Events dashboard

      Posted by: mark singley
      Most Recent by: Jaime on 2018/01/16 at 2:30pm

      We are going to use the paid version of your plugin and need to be able to have our people register, The event is over multiple days, and has multiple sessions We need to allow our folks to register for whatever combinatinon of sessinos they have. We’d …

    • 2
    • 1/16/18
    • Solved Closed
      Went Pro for shorcode displays, not working

      Posted by: Bradley
      Most Recent by: Jaime on 2018/01/16 at 2:23pm

      Hello, We are using The Event Calendar for one of our sites and purchased The Event Calendar Pro in order to use some of the pre-styled calendar list, i.e., [ecs-list-events design=”compact”]. I can not get the display to show like the examples fo…

    • 2
    • 1/16/18
    • Solved Closed
      WP Query Bug

      Posted by: Nick
      Most Recent by: Victor on 2018/01/16 at 1:21pm

      Please see this topic about a bug with the latest feature add of TEC https://wordpress.org/support/topic/fatal-error-with-wp-query

    • 2
    • 1/16/18
    • Solved Closed
      Aggregator and Filter Bar

      Posted by: Christina
      Most Recent by: Courtney on 2018/01/16 at 12:35pm

      Hi, 1) Can you please tell me how to edit a List view to look something like this?: http://arendalkulturhus.no/events/kategori/arrangement/ As you can see, the list is broader, the images aligned to the left with text overlay and such. Does this require one o…

    • 2
    • 1/16/18
    • Solved Closed
      XML Export

      Posted by: Karl Partington
      Most Recent by: Sky on 2018/01/16 at 11:43am

      Hi… I’m looking for a calendar option for our publishing company and the features available here look great. One of the main features I need however is the ability to export a particular date range of selected categories/events via xml to import into …

    • 2
    • 1/16/18
    • Solved Closed
      Using webinar events

      Posted by: Frank Rogers
      Most Recent by: Jaime on 2018/01/16 at 10:04am

      Can you solution do the following: setup a webinar platform as the venue? if yes, can i set a url and variables that I pass into the event? can I restrict the user to be only able to register for one of the events (let’s say I have course XYZ on 10 date…

    • 2
    • 1/16/18
    • Solved Closed
      Transfer single site license?

      Posted by: RIchard Povall
      Most Recent by: Jennifer on 2018/01/16 at 8:31am

      Hi. I’m wanting to purchase TEC Pro but would like to test it on my test site (richardpovalltestsite.net) before transferring to the main site. Is it straightforward to do this?

    • 2
    • 1/16/18
    • Solved Closed
      Multi-Site with Same Client

      Posted by: Chris Busby
      Most Recent by: András on 2018/01/16 at 3:43am

      Hello, We are building essentially 4 sites for a non-profit (likely via WP Multisite) for the purposes of highlighting for aspects of their organization. Ultimately, it is 1 client purchasing for their own purposes, and the client will likely have one domain …

    • 2
    • 1/16/18
    • Solved Closed
      Community Events and Nonprofit Program

      Posted by: Marc
      Most Recent by: Jennifer on 2018/01/15 at 10:31pm

      Hello, as part of your Nonprofit Program concerning Events Calendar Pro, we wonder if we could benefit the same advantage (free of charges) concerning Community Events. Last year we bought the license for Community Events, and we are very satisfied with the p…

    • 2
    • 1/15/18
    • Solved Closed
      Yes No Maybe

      Posted by: Richard
      Most Recent by: Cliff on 2018/01/15 at 9:20pm

      Hi, Can you tell me if it’s possible to have a Maybe field added to Registration and RSVP’s? I can only find options for attending or not attending. Many thanks in advance.

    • 2
    • 1/15/18
    • Solved Closed
      About licenses

      Posted by: jake
      Most Recent by: Cliff on 2018/01/15 at 9:19pm

      Hey, I’m interested in buying Event Tickets Plus, but I don’t get if the license expires after one year or that’s just regarding updates & support. I mean, I’d need to be paying $89 yearly in order to keep using it? Thanks!

    • 2
    • 1/15/18
    • Solved Closed
      Event notifications reminders

      Posted by: Richard
      Most Recent by: Cliff on 2018/01/15 at 8:54pm

      Hi, Does your plugin allow event notification reminders? Say a week before, then 2 hours before for example? Many thanks in advance

    • 2
    • 1/15/18
    • Solved Closed
      Repurchasing for testing

      Posted by: Anon User
      Most Recent by: Cliff on 2018/01/15 at 8:47pm

      Hi Support, Before Christmas I purchased a plugin for testing purposes to see if it would meet the client’s needs, whilst it looked promising, we did not get the go-ahead in time and had to refund payment. The client is asking if we can re-activate the …

    • 2
    • 1/15/18
    • Solved Closed
      Many events on one day

      Posted by: Bredo
      Most Recent by: Cliff on 2018/01/15 at 8:39pm

      I’m looking for a calendar that can manage to display many differt events on the same day. This would be events of different catagories. How would the Events Calendar manage that?

    • 2
    • 1/15/18
    • Solved Closed
      Events after uninstall still in the database?

      Posted by: Nadine
      Most Recent by: Cliff on 2018/01/15 at 8:28pm

      Hello, we have to uninstall and reinstall the plugin The Events Calendar due to technical issues. Are the entries of the events lost? Are these stored in the database? Many Thanks! Nadine

    • 2
    • 1/15/18
    • Solved Closed
      Problem with check in qr codes

      Posted by: quality hotel lapland
      Most Recent by: Cliff on 2018/01/15 at 8:23pm in: Event Tickets Plus

      Hi! I´m having problem to check in qr codes, after I scan them I only get to the eventsite to by tickets, Im logged in to my wordpress site. There is nothing checked in and I can scan my code several times. What is the problem? Best regards Louise

    • 2
    • 1/15/18
    • Solved Closed
      Calendar registrations by (wordpress) members

      Posted by: Bram de Jong
      Most Recent by: Cliff on 2018/01/15 at 7:18pm

      Hi, I’ve built a website for a client with WordPress and the Divi theme. Now I’ve received a question if it’s possible to add calendar functionality to the website with possibilities for only certain people to tell if they want to joint an e…

    • 2
    • 1/15/18
    • Solved Closed
      We are a nonprofit site

      Posted by: Balázs
      Most Recent by: Jennifer on 2018/01/15 at 7:18pm

      Hello, we are a nonprofit site. We use the event calendar and other plugins, but the license expires. We want to continue to use it, but it is very expensive for us. Can we apply for a discount? We are not an organization, it’s just a volunteer team. Th…

    • 2
    • 1/15/18
    • Solved Closed
      No dates on events

      Posted by: JOSEPHINE DECLERCK
      Most Recent by: Cliff on 2018/01/15 at 7:00pm

      Hi. I’d like to know if it’s possible to hide dates for upcoming events. the dates of some of my events are open. And I don’t want people to think that it’s only limited to certain period of the year. Thanks.

    • 2
    • 1/15/18
    • Solved Closed
      Event Calendar PRO

      Posted by: Arnaud
      Most Recent by: Jennifer on 2018/01/15 at 6:26pm

      Hello ! I wanted to know if I take a single year of subscription, and that I do not renew it, will I still have access to the PRO feature? I just do not have the updates anymore? Thank you !

    • 2
    • 1/15/18
    • Solved Closed
      Event Tickets Plus – Use for "Virtual Events"

      Posted by: Sahara
      Most Recent by: Cliff on 2018/01/15 at 6:08pm

      Hi there, I was wondering if this addon could be used for selling tickets to “virtual events”? We are wanting to sell tickets to an online Webinar that users will stream live from wherever they are. Essentially what we are wanting it to sell ticke…

    • 2
    • 1/15/18
    • Solved Closed
      text & hyperlink for video slider

      Posted by: hellocourage
      Most Recent by: Jennifer on 2018/01/15 at 4:51pm

      Hi team, We are considering your plugin. Is revolution slider able to create similar sliders that work like https://sambugroup.com/ ? video sliders with image overlay image overlay has text wordings and a moving text “to click play” resize (not f…

    • 2
    • 1/15/18

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