[Victor]

Right on Vincent!

I’m so glad you could sort it out! 🙂 I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help.

Cheers!
Victor

[Victor]

Hi Robert!

Thanks for reaching out to us!

I’m sorry your are having this issue.

That seems like a problem with w3 Total Cache minifying our plugins scripts and styles. Those are already minified. You should check this article regarding problems with minification > https://theeventscalendar.com/knowledgebase/problems-with-minification/

One of our team members suggested the following article that may be much more related to the issue you are having > http://tangerinemoons.com/using-wordpress-w3-total-cache-modern-tribes-event-calendar/

We also have a few interesting articles regarding performance and caching that may be of interest:

• Caching Basics
• Caching Month View Transients
• The Events Calendar Performance Considerations
• Some of our favorite plugins for developers

Let me know how that goes. Hopefully we can help you to minify these problems 🙂

Cheers!
Victor

[Victor]

Hi Vincent!

Thanks for getting in touch with us! 🙂

Let me help you with this.

I tried the following code and it works for me:

https://gist.github.com/barryhughes/21c4e2fc52aec514cc9c#file-snippet_verbatim_costs-php

I even input the cost like you state (Premium Members: $90 Other Members: $115 Non-Members: $135) Without the snippet it shows $90 – $135, but with the snippet in place it shows the full text.

Just to make sure, are you placing the code into your theme’s functions.php file? If so, then remember not to copy the opening “<?php” tag.

Let me know how it goes.

Best,
Victor

[Victor]

Hi Kyle!

Thanks for reaching out to us and for using our plugins! 🙂

Let me help you with that.

Assuming that you are using WooCommerce to sell your tickets, the I would suggest overriding the tickets.php template to make that happen. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this:

• Make a copy of the tickets.php template. It is located at wp-content/plugins/event-ticket-plus/src/views/wootickets/tickets.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called wootickets
• Drop your copied tickets.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case, you should delete or comment out the code from line 100 to 110. That’s where the remaining tickets are printed out.

Will this work for you? Please let me know. 🙂

Cheers!
Victor.

[Victor]

Hi Emma!

Thanks for reaching out to us! We understand the issue with your renewal of licenses so we’ll give you support for the moment 😉

I’m sorry about the issue with Paypal. I’ve just checked with the team and it seems there were a couple of isolated cases like yours, but we really think it’s a Paypal issue when processing payments.

We have cancelled your order to avoid problems. Could you please try the renewal process again and see if it works now? we would recommend using a different browser and see if it helps.

Let us know how it goes. 🙂

Thanks!
Victor

 

[Victor]

Hi David!

I’m sorry this is still not working for you. 🙁

I do not understand why once the theme sixteen turn on and all extensions disable why the geocoding does not work. There should be no more conflict!? (Like on a new installation ??)

In this case, it’s not a theme or plugin conflict, so having a default theme or uninstalling all other plugins won’t be of much help here. The issue resides with the Google Maps API not being loaded in the edit venue page.

When you say “Not modified function.php (the website is no longer accessible)”, do you mean you tried the gist code I sent you and didn’t work? or after pasting the code in functions.php file your site was no longer accesible?

I didn’t mention before that when copying and pasting the gist code you should avoid pasting the “<?php” opening tag. Could you check that and see if the code snippet solves your issue? Let me know how that goes.

Another workaround would be to check the “Use latitude + longitude:” option and input the values manually by searching them in https://google-developers.appspot.com/maps/documentation/utils/geocoder/. While it’s not idea, it will at least allow you to input the location for the venue.

I’ve seen some activity from the dev team regarding the fix, but I cannot state how long will it take to have a fix for it. Rest assured the team is actively working to address this, and we do take all of the issues seriously.

Best,
Victor

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

Hi Matt!

Thanks for getting in touch with us! 🙂

Let me try and help you with this.

Making the calendar widget to grab the next closest event like you say, will require some custom coding.

We are limited in the amount of support we can give for customizations like that. That said, we are always happy to help and at least point you in the right direction as best as we can. We also have a list of freelancers who we would happily recommend for this level of help.

Regarding the “View Full Calendar” button, I’m not aware of any plans to bring something like that in the future. Perhaps you could elaborate some more on this feature and post it as a new idea in our uservoice here > https://tribe.uservoice.com/

I think the view full calendar button could be added by customizing the calendar widget too.

I hope this helps! Let us know if you have any other questions and we’ll be happy to help! 🙂

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Jean-Baptiste!

Thanks for getting in touch! 🙂

We are aware of that issue caused by Jquery-Resize. For the moment it’s just a console error and no functionality is compromised by it.

I will link this thread to that report and mark this as “Pending fix” so the team will let you know when a bug fix is released.

Thanks for taking your time and reporting this to us.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Íñigo!

Thanks for coming back to us! I’m happy to help with this!

Just to confirm I understand what you want to achieve, Do you want to send a copy of the “order email” to the event organizer when a ticket is purchased? If so, then that is an email sent from the ecommerce plugin you are using.

If you are using WooCommerce to sell tickets, then should take a look at the order email template in WP admin > WooCommerce > Settings > Emails tab and see what options you have to customize it like you want.

I hope it help! Let me know if you have other questions.

Cheers!
Victor

[Victor]

Hi Floriane!

Thanks for getting in touch with us!

I’m sorry you are having this issue as well. Let me help you troubleshoot that.

We don’t know exactly yet what that other user’s issue is. So it may be slightly different to your case.

To know more about your issue, could you please inspect the page and send us the console errors you see?

I see you tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you see any differences when you deactivating all other plugins? And how about when switching to a default theme and deactivate all other plugins at the same time? Do you see any differences?

If there are no differences then we’ll need to do some deeper troubleshooting.

When coming back, could you please share with us your latest system info?

Thanks,

Victor

[Victor]

Hey Michael!

You are welcome! 🙂

It seems you’ve got everything working so far, so I’ll go ahead and close this thread.

Don’t hesitate to open a new one if you have any other questions and we’ll be happy to help.

Good luck with your project!
Victor

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