PayPal checkout not working

[Emma Houghton]

Hi,

I’ve had a client complain that their paypal checkout isn’t working – I’ve seen that their licences need to be renewed so have come on to renew and checkout with paypal and can see that you are having the exact same error.

I’ve attached screenshots.

I’m assuming that’s an issue with Paypal?

Nothing has been changed on my client’s website. http://www.thecookshelf.co.uk – I also appreciate you can’t give me support because the licenses need renewing but I’ve tried! 😉

Thanks

[Victor]

Hi Emma!

Thanks for reaching out to us! We understand the issue with your renewal of licenses so we’ll give you support for the moment 😉

I’m sorry about the issue with Paypal. I’ve just checked with the team and it seems there were a couple of isolated cases like yours, but we really think it’s a Paypal issue when processing payments.

We have cancelled your order to avoid problems. Could you please try the renewal process again and see if it works now? we would recommend using a different browser and see if it helps.

Let us know how it goes. 🙂

Thanks!
Victor

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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