Forum Replies Created
-
Posts
-
Cliff,
Thanks for checking that. Most of those other issues in the debug log is from disabling all the plugins like I said I had done to verify they are not the cause of the issue.
However on my live site I have multiple tickets for different events with 5 fields up to 28 fields. They all display fine, you can fill them out and add to cart. Nothing shows up in the back end with regards to details on any ticket. RSVPs still work as usual.
So in your test environment you are running WP v4.7.1 and cannot recreate the issue? What else can I check to get a fix for this? I’m getting 100s of orders I need to follow up on to insure they can gain access to the event and records are correct, which is certainly not ideal and sure to cause problems the longer it goes on…
Cliff,
See my private reply with debug log. In addition there is one more that is having the same issue.
I do have lots of plugins with a complicated environment, but as I said I have tried it with all plugins deactivated except for Woo and Stripe, with a standard theme. I was getting Attendee info consistently, then as soon as WordPress was updated to 4.7.1 they stopped coming through. Nothing else was updated or changed at that time that I have found.
Hi Cliff,
It is happening with all my tickets. I have done it going straight through myself and checked right after and there is no attendee info.
My site was updated 1/12 and as of 1/13 I have had no attendee meta info on all tickets.
I’m using the plugin Woocommerce Product Fees, it just adds a checkbox and a line for amount when modifying any product in Woocommerce (including tickets).
Hi evrim I think the first part of your request you might be asking for the same thing I asked for awhile ago, i.e. having people who are logged in not have to input their name but have it autocomplete so all they have to do is click RSVP. Here is the thread where TEC provided a snippet for that. It’s working good for me! https://theeventscalendar.com/support/forums/topic/populate-rsvp-form-if-user-logged-in/
Thanks Geoff, system status above.
1. I tried that snippet previously, however it was not working for me. It might have been a CSS issue, because it only worked while on the cart page if I refreshed, not the initial load.
I’m following along with a few threads on that issue, and this one in particular: https://theeventscalendar.com/support/forums/topic/woo-event-ticket-cart-separate-tickets-show-attendee-meta/#dl_post-1191135
However, I’m not sure where to put the code he supplied. Any point in the right direction?2. Maybe I should start a new thread, but I’ve installed the email options extension as well. However I am not getting CC’d on the tickets as I have selected.
Thanks for the thoughts Geoff, although those aren’t exactly what I’m looking for. Is there a way to assign a CSS class to an attendee field? Or someway to capture the email they would put into the fieldset that could be passed on? I’ve found this, which may be a solution if so: https://automatewoo.com/docs/abandoned-cart/
I really appreciate the support your team provides, especially for us non-coders 🙂
Thanks that should save lots of time. I don’t see a way to add attendee information field sets though. I see this question asked in another thread with no clear answer. The answer in the other thread points to adding attendees, which isn’t correct. Is this possible?
So if I have a saved fieldset of a text box, drop down, and radio button and I’ve saved it as “Event 1 Fieldset” how would I add that to the RSVP or Ticket? Is there an import option for that?
Thank you Geoff, I see some others have mentioned using CSV Import to get around this. I looked through and watched the video for CSV Import and the example CSVs. Is there a way to add RSVP or tickets to events via CSV Import? This might be a recently added feature as I’ve found conflicting answers in the forums.
It has a field for event name, but doesn’t mention whether the ticket or RSVP gets added to that event as long as the names match? If so, does the event name have to be unique i.e. if I have a recurring event “Event 1” on multiple dates will it add all tickets to the first “Event 1” or will it use another date to validate?
Is there a way to have the Attendee Information Fieldset added to the RSVP/Ticket from CSV Import as well?
I followed the themers guide and used the tribe_get_events in the bottom of the email.php under events-tickets, however nothing showed up in the ticket email.
I used this code modified with my tags:
// Grab the 5 next “featured” events (by tag)
$events = tribe_get_events( array(
‘eventDisplay’ => ‘list’,
‘posts_per_page’ => 5,
‘tag’ => ‘featured’ // or whatever the tag name is
) );
