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I’m going to go ahead and close this out, since we haven’t seen action here in a few days. Jamie, if we’ve done so in error please let us know via email (pro /a/ tri.be) and I’ll reopen the thread. Cheers!
Hey again Roberto. I actually just talked in greater depth with our dev Paul on this, and he’s pretty sure the latest version of our code (not yet released but featuring a number of updated queries) will resolve this issue for you. Rather than attempt to introduce a fix that may not be necessary in this new architecture, any chance we could get a copy of that theme for testing purposes? If you’re willing to send it over (please note it won’t be tested on a live site, only locally, so no violation of your license should occur) please send it to pro /a/ tri.be with a link referencing this thread, and we’ll jump into it from there. Thanks in advance!
Hi again Roberto. Thanks for the follow-up here; I appreciate your explanation, and it sounds like just by us talking here we’re figuring out this may not be as significant an issue as initially thought. I’m really glad to hear you aren’t primarily requesting a refund – we see that as a vote of confidence in the team – and we’ve noted your point on the forum posting guidelines, and the fact that they may be misleading. We’re looking now at what could be done to clarify that a bit and make it more friendly/less hostile.
As for the situation you’ve noted, regarding the specific support issue: you are correct that this is cause for concern re: hacking the core (as the change will get lost on update). While this specific issue is a tad outside my technical area of expertise I have asked our lead dev Paul to take a look here for two reasons:
1. To see if he can identify why that bug would have occurred in the first place, ie if there’s something lacking in our code that could improve it (best I can tell yours is the first report we’ve had here); and
2. To see what the best course of action for fixing it in our next build would be.As soon as he’s had a chance to take a look (which will be today) I’ll follow-up as needed here. Thanks again for your patience and support in working through this with us.
Guys, I’m going to assume we’re all set here since I still haven’t heard anything back. Going to close this out accordingly. If I’ve done so in error, please open a new thread that includes a link back to this one and we can keep troubleshooting as needed. Cheers!
Hi again Jamie. Just wanted to follow-up on this once more, to double check – based on Jonah’s last response – whether you need anything else here. Please let us know if so and we can continue to help as needed. Cheers!
Folks: is anyone still having problems here, after following the advice in Jonah’s last note? Do you need anything else from us at Modern Tribe to assist you here?
Hi there Robert. Thanks for the note, and for reaching out here. Let me first apologize on behalf of the whole team for letting you down here. Please know that we do take these concerns very seriously – and as you can see by reviewing the body of content we have in the forums here, we’ve had nearly 2000 threads where we’ve helped users out with specific bugs and integration issues over the past year or so.
On the issue of theme integration, I think you may be a bit confused and I’d like to clarify a couple points. We don’t only support the default Twenty Eleven or Twenty Twelve theme, as you seem to suggest…we just use that as a baseline for all testing. The first step to identifying the source of a trouble when users report one is identifying whether that is a conflict: either with another plugin, or the theme. Nine times out of ten, themes will conform to WordPress standards and it won’t be an issue. But it is inevitable that there will be certain themes and plugins that The Events Calendar/Events Calendar PRO do not integrate with out of the box. (You’re likely to find this same problem with virtually any plugin out there). I would definitely challenge your claim that we don’t “stand by” the product, though, as you’ll find countless threads in this forum where we’ve done just that: worked with a user to get the plugin to integrate with their custom theme. The only times we’ll cut this off, generally, are when the theme isn’t compliant with WordPress best practices…or if the fix is something broader than what we can advise on in the forum, and requires us to provide new code in a future release. In either case we do work hard to make sure all paying customers are satisfied. And best I can tell looking through the other threads you’ve posted, our team has done their best to help get you sorted whenever you had a question. We also do ask that if a theme doesn’t follow the standards of the Twenty Eleven theme and leads to issues with the plugin, users will also reach out to that theme dev in case the issue could be on their end.
I never saw any follow-up from you on the thread my former colleague Joyce was handling (https://theeventscalendar.com/support/forums/topic/cant-display-upcoming-events-in-event-list-mode/), which seemed related to this. We’re happy to take a look again so we can try to get this sorted for you – Joyce, who handled that thread, is no longer with us but another member of the team can take point. However since it sounds like you may have made up your mind already, if you’d like a refund please send an email to pro /a/ tri.be so we can get that processed for you. Such discussions are generally better handled via email than here on the forum, where this type of message really isn’t appropriate.
Thanks again for the note and my apologies once more for your experience. Let us know how you’d like to proceed.
Hey there Todd. Thanks for the note here, and my apologies that we took until now to get you a response on this…generally we hit threads here within 24-hours (during the workweek), and we obviously failed you on that end with this thread. Please know that this isn’t the norm here and future responses won’t take nearly so long.
With that out of the way, I’m happy to try and advise you on these specific tasks. The documentation we’ve got for Community can be found right here: https://theeventscalendar.com/support/documentation-community-events/. Does this give you what you need to proceed? Based on what I’m seeing, removing fields from the form should be doable; adding a CAPTCHA likely will but may require some customization and/or a third-party plugin on your end; and the status to DRAFT issue I’m not sure about (but will require you to do some tweaking if it is indeed possible).
Let me know if you’ve still got after you’ve taken a look at those docs. May also be worth checking our Community new user primer (https://theeventscalendar.com/support/documentation/community-events-new-user-primer/) and the themer’s guide (https://theeventscalendar.com/support/documentation/events-calendar-themers-guide/), too…but hit me up from there if you’re still confused.
Hey guys. Thanks for the notes here, and our apologies for the delay…we’ve had some turnover on the support staff here lately and while we’ve been working to get the new crew up to speed, a few threads sadly slipped through the cracks in the interim. Normally our response time is 24 hours within the work week and we obviously failed to deliver on that end here. Please know this is not the norm.
The “submit event” field is in the event-form.php file, contained within the VIEWS folder. Note that if you do modify it you’ll want to do a template override, as detailed at https://theeventscalendar.com/faq/what-are-template-overrides-and-how-do-i-do-them/.
Let me know if you guys need more from there and I’ll get it over. Thanks again for your support and patience so far.
Hi there Jorgen. Thanks for the note here, and apologies for the delay here…we strive for a 24-hour response time during the work week and it’s obvious this one slipped through the cracks. Please accept my apologies on that end, and know this isn’t the standard practice around here.
On this one, there is unfortunately no way to get events from WordPress over TO Facebook, either in the Facebook Events add-on or with Community. As it stands Community-submitted events can only be submitted to the WordPress site; it’d unfortunately need to be created manually on Facebook as well, at this point anyway.
All that may change as we continue to build out the plugin – we’ve seen a lot of demand to have events go the other way, as you’re requesting – but at this point it’s not in the immediate roadmap.
Hope that helps and sorry I couldn’t offer up more. Thanks again for your patience; please let me know what else I can do or if you have other questions.
Hi Tony. As this issue should be resolved as of 1.0.3, it sounds like something else might be at play here. Are you on 2.0.9 for The Events Calendar and PRO as well? Please try resaving your permalinks, and clearing your cache…if the issue persists it’d be helpful to have a link so we can view the issue directly. Thanks!
Just following up again, PB. Let me know if you need anything else from us on this – if the issue does still persist and we aren’t able to make much progress, please let me know so we can see about getting a refund processed for you. Thanks for your patience so far.
Did that comment make sense, Sandro? Did you need anything else or have any follow-up questions? If not, I’m inclined to close this thread out. Let me know if you disagree.
Hey Sandro…just wanted to follow-up on this, did my last note make sense? Do you need anything else from us here, or can this thread be closed out?
