[Nico]

Hola Kirk,

Gracias por responder, espero en Español nos podamos comunicar mejor 😉

Parece que tiene una actualización que fue comprado, pero no puedo actualizar, me gustaría que me envíe copias de la descarga mis actualizaciones, en links por correo electrónico.

En la captura de pantalla de la pagina de ‘Descargas / Downloads’ están los ultimas versiones disponibles, solo utiliza el link de download.

Con respecto a tus consultas técnica:

1- En mis plugin de Eventos de la comunidad, tiene que ser possible colocar más de un precio, en la página para crear un evento.

Esto no es posible por default. Es algo que en todo caso deberías desarrollar por tu cuenta en caso de necesitarlo si o si.

2 En el mismo lugar necessito que sea possible, impriminir el informe de los participantes y pedidos, en la página consulta de eventos creador.

Para esto necesitarias contar con Community Tickets plugin. Este add on en conjunto con tu setup actual le permitira a los usuarios crear tickets para sus eventos, trackear sus ventas y participantes. De otra manera no es posible conseguirlo. Creo que esto solucionaria el punto anterior ya que permite crear distintos tickets con distintos precios. Te recomeindo que leas bien la documentacion existinte sobre Community Tickets plugin ya que para algunos usuarios puede resultar un poco complejo configurarlo.

3- ¿Cuál es la aplicación móvil de mi cliente para econferencia y consulta de los pedido?

No entiendo bien a que te referís en esta pregunta. Podrías darme una descripción mas detallada de que seria “econferencias” y “consulta de pedidos”?

Desde ya muchas gracias,
Saludos,
Nico

[Nico]

Hi there Sophie,

Thanks so much for getting in touch with us! I can help you on this 🙂

Although we don’t support conflicts with themes, in this case a small snippet makes it right. Try pasting the following code in your theme’s (or child theme’s) stylesheet or via Simple Custom CSS plugin:

/* Tribe, fix tooltips display issue */
table.tribe-events-calendar td .tribe_events {
overflow: visible;
}


Please let me know if the above helps,
Best,
Nico

[Nico]

Hi there Tyler,

Thanks for getting in touch with us and for your feedback as well.

We have an existing feature request for this functionality → https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/10115976-add-to-cart-via-ajax, you can ‘upvote’ it! But there’s no internal ticket stating we are actually working on this. As the ‘idea’ status states, this is still awaiting for more votes.

Although this thread is a bit old it provides a starting point to code this → https://theeventscalendar.com/support/forums/topic/add-to-cart-via-ajax/#post-1012713

Please let me know if that helps,
Best,
Nico

[Nico]

Hi there @cowowo,

Thanks for getting in touch with us and sorry to hear about the issue 🙁

First thing here would be to update plugins to the latest version (maybe the cause of the issue has been fixed) and once that’s done recheck if you can reproduce the issue. If so, then Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know if the above helps, and remember it’s always better to update the plugins in a staging site instead of the live site!
Best,
Nico

PS: podemos seguir la conversación en Español si preferis.

[Nico]

Hi Drew,

Thanks for reaching out to us!

First of all can you please update The Events Calendar to the latest version?

Also, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about the testing results,
Best,
Nico

[Nico]

Hey Drew,

Thanks for reaching out on this as well!

For example, I disabled event categories in the php file but they appear again with a new update. I don’t want to have to constantly update these with the plugin.

If you edited the plugin core files (the files inside the plugin folder), then this is the expected behaviour. When plugins (or WordPress core) is updated, all files in their folders are replaced. The method to perform safe customizations is described in our themer’s guide. Also, if you are using a theme you did not developed, then using a child theme is the right way to store theme customizations.

Please let me know if you still have doubts about this,
Best,
Nico

[Nico]

Hi there Garret,

Thanks for getting in touch with us! Interesting request here 🙂

I can surely point you in the right direction! Not develop this for you but give you some tips.

Please give me a bit of time to investigate the best possible way to do this and I’ll get back to you,
Best,
Nico

[Nico]

Hola Gabriel, como estas?

Gracias por ponerte en contacto con nosotros y lamento escuchar sobre este problema de visualización.

Al parecer es un conflicto con el theme que estas usando. Podrias cambiar el theme del sitio a uno default de WordPress como TweentySeventeen o TweentySixteen para que podamos verificar esto?

Estuve probando algunas cosas para ver si podia desarrollar un fix rapido pero no tuve exito. Si el problema surje solo con el theme “Gone” deberas reportarlo a los dessarrolladores del mismo.

Gracias,
Nico

[Nico]

Hi there Jonathan,

Thanks for getting in touch with us! I can help you on this 🙂

As you say, removing the plugin doesn’t delete the event data. To do this I recommend using Bulk Delete plugin, it worked pretty well for other customers looking for the same solution in the past.

Please let me know if it helps you out,
Best,
Nico

[Nico]

Hey Bruce,

Just wanted to give you heads-up on this. Another member of the team has logged this as a new feature and I attached this thread so you’ll get a heads-up when this is coded and released.

Also I haven’t got much time to explore this, we are prioritizing the high influx of new threads over custom dev like this. Hope I have a small window to investigate this soon 🙂

Best,
Nico

[Nico]

Hey Christian,

Thanks for following up! Not sure what’s going on here, but let’s continue to explore the issue…

When I try to access any view I get the same result: http://www.hockey-hiesfeld.de/events/month/, http://www.hockey-hiesfeld.de/events/list/, maybe those are not enabled or are using the german slug?

Try going to ‘WP-Admin > Events > Settings > Display > Enable event views’ and just leave ‘List’ option checked, and Save Changes. Check if the calendar URL is working after doing this. In case it’s still not working then go to ‘WP-Admin > Settings > Permalinks’ and Save Changes.

Please let me know if that helps,
Best,
Nico

[Nico]

Thanks for following up Michael! I’ve just re-tested (did it before sending it) and it’s working as intended on my site.

Can you please let me know what’s on line 202 of the functions file? Was the snippet there?

Let’s try two things here:

1- Try to past the code in a plain text editor before pasting in the functions code. Make sure to remove the opening php tag if it’s not closed (<?php).

2- If the above doesn’t work please try to switch to a default theme like TweentySeventeen and pasting the snippet (remember to paste in a plain text editor before pasting it in the actual functions file) temporarily in the default theme functions file. Make sure to disable all plugin that are not related to The Events Calendar.

Hope that will give us a bit more info on what’s going on,
Best,
Nico

[Nico]

Stoked to hear Gaidi 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi there Lauren,

Thanks for getting in touch with us and sorry to hear about this issue. I could browse the page and verify something’s wrong for sure.

As a first troubleshooting step: Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

From what I see in the browser console (diagnose JavaScript issues in the browser console) there seems to be a JS error. Not sure if that’s related with the amount of venues / organizers in your site.

Please let me know about the test results and I’ll continue to help,
Best,
Nico

[Nico]

Hi there Franz,

Thanks for getting in touch with us! Let’s see what we can do here 🙂

I prefer a solution process that allows me to define all needed values in my .csv, in place of retouching each event individually.

What I’m thinking might works here is to use unique event names (“Event XY in Berlin – 1” for example), then upload the tickets referencing these events. Once the tickets have correctly imported, try changing the names back “Event XY in Berlin” and re-import the CSV of events. I think that will work!

If the above doesn’t solve the issue for you please send over a portion of the events file (just “Event XY in Berlin” events) and it’s matching tickets csv file.

Please let me know about it,
Best,
Nico

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