Tickets are not being created

[Cowowo S.L]

Suddenly, when I create a ticket of woocommerce in the event calendar, it does not appear neither create.
I go to products and it does not appear it there.
Although I figured that the option “event” in woocommerce product page has dissapear in the new products but it still appears in the old created ones.
Any idea of what is happening?

[Nico]

Hi there @cowowo,

Thanks for getting in touch with us and sorry to hear about the issue 🙁

First thing here would be to update plugins to the latest version (maybe the cause of the issue has been fixed) and once that’s done recheck if you can reproduce the issue. If so, then Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know if the above helps, and remember it’s always better to update the plugins in a staging site instead of the live site!
Best,
Nico

PS: podemos seguir la conversación en Español si preferis.

[Cowowo S.L]

This reply is private.

[Nico]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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