[Nico]

Hi there Aaron,

Thanks for getting in touch with us!

I’ve added the role with the settings you sent to my local test site and I wasn’t able to reproduce this. Basically this is the test I just run:
– Created a new user with the ‘Custom Manager’ role.
– Created an event with tickets (RSVP & Woo).
– Published via the admin user.
– From the front-end I RSVP’d and bought one Woo ticket (not logged in as the ‘Customer Manger’).
– With the ‘Customer Manager’ I was able to see the attendees in the back-end.

Please let me know if I’m missing something,
Best,
Nico

[Nico]

Thanks for the heads-up Dan! Stocked to hear this is resolved now 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi there Scott,

Thanks for getting in touch with us! I can help you here…

I just tested this on my local install (and inspected to code to double check) and this is how it works. Basically the query built checks for events in the given tags, so for the second sample case events tagged ‘indoor’ or ‘boys’ will be shown. The technical explanation is that the query is built using ‘tag__in’ and not ‘tag__and’.

Please let me know if this answers your question,
Best,
Nico

[Nico]

Hi there Tristan,

Thanks for getting in touch with us! I can help you here 🙂

Can you please let me know how you added those? Seems like top and bottom navigation are not working. Was it working before you added top navigation?

Please let me know about it,
Best,
Nico

[Nico]

Hi there Shadi.

Thanks for getting in touch with us! I can help you here 🙂

What will happen to attendee records, if s/he fails to complete their order, either because they cancelled it manually or because it timed out after X minutes; hence the order status moved from “Pending Payment >> Cancelled”. Will the records get deleted?

The attendee records will still be there but will show the order was cancelled.

So that only after a successful payment, the records are added and emails are sent. Would that scenario work just fine?

Sounds looks like a good approach. I recommend running a quick sample purchase in a test event (with a coupon or a free ticket) to validate it’s working as expected.

Please let me know if you have any doubts,
Best,
Nico

[Nico]

Hi there Clement,

Thanks for getting in touch with us on this!

Unfortunately the ‘template override’ method just works for templates inside ‘src/views/…’ folders of the plugins. We do have an internal ticket to make admin views overridable, but it still doesn’t have a scheduled date. I’ve linked this thread to the ticket, this way you’ll get a heads-up when it’s ready.

Can you please let me know what you are trying to accomplish? Maybe there’s another way of getting it done.

Best,
Nico

[Nico]

This reply is private.

[Nico]

Hi there Roberto,

Thanks for reaching out to us on this! Unfortunately FilterBar is not compatible with full view shortcodes yet. We have an internal feature request for this, and I’ll add your thread to it. There’s still not set date for when this will be ready, but when it’s done we will post an update to this thread to let you know about it.

For now the only way to have filter + calendar is to use the default events page.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi there Darius,

Thanks for getting in touch with us and sorry to hear about this issue! I’ll help you out 🙂

First all let me say I visited your events page (http://tabletennis.lt/events/) and could successfully narrow down results by using the category filter. So maybe you could fix this issue already?

I do see something in the browser console) that could cause some JS errors:

You have included the Google Maps API multiple times on this page. This may cause unexpected errors.

Looks like the Google Maps API is being included multiple times. One by our plugin and another one by another plugin or the theme. Can you please take a look at this?

Please let me know about it,
Best,
Nico

[Nico]

Hi Lisa,

Thanks for reaching out to us and for your interest in our products 🙂

I’ll reply to each question below, although I’ll probably need some clarification for a few of them:

Manage/Report Registrants vs. Attendees

Not sure what the difference would be. You mean people who said they were going to go vs the people that actually went to the event.

Robust Reporting: Like attendance rate by price by event type

In this article you’ll see the attendee / orders options → Tickets: Managing Your Orders and Attendees

Mobile app to view paid registrations, check people in and sync with arrival tim

Unfortunately there’s no mobile app for this. The article linked in the answer above shows how QR check-in works in our plugin.

Text ticket delivery / Text ongoing messages with images from mobile device (we had an event meeting at a ball park and needed to text attendees at the venue on the spot to help them find our meeting spot)

We don’t provide any tool to send texts to attendees or any way to bulk communicate with them.

Social share by attendee when they register

This can be custom coded easily but not a default option.

Tracking links to measure response to outreach methods

Not an option of our plugins.

Push promote on Facebook and LinkedIn Groups pages

Not sure what you mean here. Create ads in those networks or just share the event?

Overall it doesn’t sound like our plugin will cover all functionality you expect. But probably the best to know if our product will work for you is to actually try it out. While we don’t have a trial period, you can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy.

Please let me know about it,
Best,
Nico

[Nico]

Hi @a3zyyz,

Thanks for getting in touch with us!

First let me start by saying we normally reply to thread at least one every 24hrs. But as we don’t work on weekends sometimes threads submitted on Fridays get responded on Mondays. Please take a look at out support policy for more details on this → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

I want to set up recurring lifetime events. I want to not delete repeated lifetime events. How way to do this?

To do this, you can choose ‘Never’ as the ending date for the recurring event you are setting up:

There are also two settings you might want to tweak in the admin (WP-Admin > Events > Settings > General): Clean up recurring events after and Create recurring events in advance for. Please not that these settings are in place to prevent huge amount of events to be created which might affect the site performance.

I want to be (events calendar) the main interface of the site

Sure it’s possible, take a look at the possible solutions for this → How to Make Your Calendar Your Site’s Home Page

Please let me know if you still have any doubts about those,
Best,
Nico

[Nico]

Hey Math,

No problem we can add a conditional for this. Just checking if the user is in the admin side should work:

https://gist.github.com/niconerd/914d8ca5603b648f1db0fc790b3b4910

Give it a try and let me know,
Best,
Nico

[Nico]

Hi there Christopher,

Thanks for getting in touch with us! I can help here 🙂

Regarding the first issue with additional fields not displaying for non-logged in users, I just did quick test in my local install and that should work. Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

On the second issue, I’m not sure how that can be done, but there might be a work around. I’ll look into this while we solve the issue above.

Please let me know about the testing results,
Best,
Nico

[Nico]

Thanks for following up Raymond 🙂

I’ve looked into this and it turned out to be pretty easy to make this work! You’ll need to create a template override for the woo tickets form in our plugin. The template file is located at ‘wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php’, the process to create the override is described in our themer’s guide. Once you have the copy of the template in your theme folder, just add the following line:


// line 121
echo '<td class="tickets_description">' . $ticket->description . '</td>';
// add the line below to the file and save
echo '<td class="tickets_image">' . $product->get_image() . '</td>';
....


With that in place, just go to ‘WP-Admin > Products’ and edit the products related to the ticket to add them a featured image.

Please let me know if this works for you,
Best,
Nico

[Nico]

Hey Barbara,

Thanks for reaching out and sorry for the hassle with facebook images 🙁

I’m truly sorry to inform there seems to be a new bug affecting this functionality. Hopefully the fix will come in next maintenance release in approximately two weeks time (although this might change it’s the current plan) ?

We will be posting a heads-up here when the fix is released or when there’s more info.

Best,
Nico

[Author]

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