[Nico]

This reply is private.

[Nico]

Thanks for clarifying Matt!

Give me some time to set up a multisite install and give this a try. I coded the snippet for a single site install so it might not work on the network.

In the meantime it would be great if you could share your system information with me so I can see if the plugins are up to date in your site (I’ll test the snippet with latest version of the products).

Best,
Nico

[Nico]

Thanks for doing so Erik! From what you describe it seems to be related (or the same) as the issue reported here → https://theeventscalendar.com/support/forums/topic/attendee-information-more-tickets/

If that’s the case, then the good news is that a fix for this is coming in the maintenance release we plan to ship next week. Although things might change I already see there’s progress on the fix, so I guess it will make it.

Best,
Nico

[Nico]

Hola Jorge, como estas?

Gracias por ponerte en contacto con nosotros! Me tome la libertad de respeonderte en español, pero si prefieres podemos seguir la conversacion en ingles 🙂

Con respecto a tu consulta, no hay ningun seteo disponible para lograr ese funcionamiento. Pero ya hemos recibido esta pregunta otras veces, esta respuesta puede ayudarte → https://theeventscalendar.com/support/forums/topic/mini-calendar-8/#dl_post-1191181

Por favor avisame si funciona para tu sitio,
Saludos,
Nico

[Nico]

Hi there Nico,

Thanks for getting in touch with us!

I’ve just checked your forum posts history and couldn’t find the thread about the mentioned problem (it would be good to see if it’s linked to an internal ticket). Maybe you posted with a different user account for some reason?

Here I found a thread with a possible solution to the issue → https://theeventscalendar.com/support/forums/topic/how-to-get-rid-off-the-th-from-the-day/#dl_post-1094443

Please let me know if it helps,
Best,
Nico

[Nico]

Hi there Adage,

Thanks for getting in touch with us!

I guess you could set the ‘Filters Default State’ (in WP-Admin > Events > Settings > Filters) to ‘Open’ and then hide the ‘show / collapse’ link with the following CSS snippet:

#tribe_events_filters_toggle {
display: none;
}

You can paste the code in you them (or child theme) stylesheet or via Simple Custom CSS plugin.

Please let me know if that helps,
Best,
Nico

[Nico]

Hi there Derek,

Thanks for reaching out to us and for the heads-up on the resolution of the issue 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

This reply is private.

[Nico]

Thanks for following up Hans, and sorry to hear about the downgrade.

I have reapplied the workaround in my second reply and without having to regenerate the permalinks, this works like a charm

Excellent! Brook from our team suggested another fix as well → https://gist.github.com/elimn/df638214c7bb3b734e8e818e043d2729

If you have the chance of setting up a different site to test this (maybe a local site) we can check if this is solved by updating the translation strings.

Hope translations are up to date and that this is working by the time you catch up with updates!

Best,
Nico

[Nico]

Hey Scott,

Just wanted to know if you could sort this out! If not just take your time no hurry on my end (just keep in mind the thread will be auto-closed after three weeks of inactivity).

Best,
Nico

[Nico]

Hi there Erik,

Thanks for chiming in! The specific issue we are dealing with here is: can’t get attendee info / ticket fieldsets to show up in the tickets emails. If this is the exact same issue you are experiencing then you are welcome to follow along while I help Schalk here. If your issue is different then I’d recommend opening up a new ticket for someone to help you out directly!

Best,
Nico

[Nico]

Hi there Daniel,

Thanks for getting in touch and sorry to hear about this issue. I can help you out 🙂

Just try this updated version of an old snippet I found in a previous reply:


/*
* The Events Calendar Filter for RSS Feed to Correct Pubdate
*/
add_filter( 'get_post_time', 'tribe_hijack_rss_date', 20 , 3 );

function tribe_hijack_rss_date( $time, $d, $gmt ) {
global $post;

// Don't interfere if this is not the events feed
if ( $post->post_type != Tribe__Events__Main::POSTTYPE || ! is_feed() || ! $gmt ) return $time;

// Get time and timezone
$time = new DateTime( tribe_get_start_date( $post->ID, true, $d, null ) );

return $time->format( $d );
}


Try pasting it in your theme’s (or child theme’s) functions.php file. To test this out reload the feed URL a couple of times as it has an aggressive caching.

Hopefully this will make things right,
Best,
Nico

[Nico]

Hi there Louise,

Thanks for getting in touch and sorry to hear about this issue. Let’s see what’s going on…

First let me start by saying that there’s nothing you are doing wrong: available filters should display when you activate the plugin alongside The Events Calendar. From the system information you sent, I see the different plugin versions are not matched and that’s most probably the cause of this glitch. All plugins (The Events Calendar and premium add-ons) need to share the major version number (4.4.x at the time). Please try updating all premium add-ons to the latest versions and re-try to see if filters show.

For the updating process, you need to configure the plugins license keys → Automatic updates. As you are using personal licenses in multisite network the update notices won’t show up for subsites (read more on multisite licenses) you might need to update the plugins manually → Manual Updates.

Please let me know if updating the plugins solve this,
Best,
Nico

[Nico]

Hi there Aya,

Thanks for getting in touch with us and sorry to hear about this issue. Let me help you out …

1. I unchecked the woocommerce check complete automatically option. Is this enough to be sure this glitch is gone? putting in mind we are already live so such a mistake can cost me my job!

Please start by checking out this article on the WooCommerce specific options for tickets → WooCommerce-Specific Ticket Settings. I recommend creating a test event and testing the workflow once everything is configured. Additionally I strongly suggest you set up a staging / development site so you can test the site functionality before making it live!

2. Can you please tell me where can I find the tickets already sent to check them out manually? On my email they do not appear in the sent box.

Generated tickets can be found in the attendees report for the events → Tickets: Managing Your Orders and Attendees.

3. Deleting the customers from attendees is enough to cancel the ticket and redeem it useless??

Check this article out → How to Refund or Cancel a Tickets Order.

Please let me know if you still have any doubts,
Best,
Nico

[Nico]

Hey Matt,

Thanks for the patience while I reviewed this issue by Barry’s request. Looking into the issue I found the same notice for your default feed and the event feed too:

– https://www.cornwall.ac.uk/feed/
– https://www.cornwall.ac.uk/events/feed/

Does this still happens when you remove the snippet? If that’s the case then there’s an existing issue with feeds on the site that you’ll need to resolve first. You can follow the instructions detailed in our themer’s guide.

Hope this helps,
Best,
Nico

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