[Nico]

Hey Tommy,

Thanks for your kind words 🙂 Happy to hear you’re feeling positive towards the service we provide!

Jumping back to your issue, glad the test worked!

1. Where to add the code to show the same Sold-out notice on actual event page here: http://viaferratanorway.no/event/klatretur-7/2015-06-19/

For single event, yo need to override ‘single-event-view’ template located at ‘wp-content\plugins\the-events-calendar\src\views\single-event.php’. Make a copy of the file to the ‘tribe-events’ folder in your theme, and add the same snippet.

2. Where to add the code to show the same Sold-out notice on calendar page here: http://viaferratanorway.no/events/month/ , http://viaferratanorway.no/events/week/

You’ll need to override those views too! You can find the week view in pro (‘wp-content\plugins\events-calendar-pro\src\views\pro’) and month view in (‘\wp-content\plugins\the-events-calendar\src\views’).

3. When I add the code, it shows the Sold Out! message twice.

Not sure about why you are getting that message twice! Are you sure you’re not having the code duplicated in your template override?

4. If yes, then where can I change or add CSS for the default sold-out message? http://screencast.com/t/PXVFtqTXx6c5
Class: wootickets-sold-out

You can style both by adding the following snippet to your theme’s stylesheet (located at ‘wp-content/themes/your_theme/style.css’):


.tickets-sold-out, .wootickets-sold-out{
color: red;
}


Please note that currently Tickets doesn’t play well with recurring events (read the notice in the More Info section at the tickets product page). To test this issues please use tickets in non recurring events.

Let me know how the customization goes,
Have a great weekend,
Nico

PS: Bear in mind that the ‘views’ folder has moved inside the ‘src’ folder in just released 3.10 versions of the plugins. If you are running an older version the ‘views’ folder should be in the root folder of the plugin (eg: ‘\wp-content\plugins\the-events-calendar\views\’).

[Nico]

Hi Stephan,

Thanks for reaching out, welcome to our support forum. I’m sorry you are having trouble with the update of our plugins. I’ll help you out to complete the update.

Did you perform the update from the WP Backend? I think a good starting point to get this is right would be to reinstall both plugins manually. The process to do so is described in Manual Updates article from the knowledge base. Can you please do so? It’s quite simple but don’t hesitate to reach out if you have any doubts about it.

Please let me know how this goes,
Best,
Nico

[Nico]

Howdy Charles,

Thanks for hitting the forums. Sorry you are having this issue while updating, I’ll try to make it right 🙂

From the error message you are seeing it seems to be a missing file. I’ll provide the steps for you to re-install the plugin, hopefully that will solve the problem:

1. Go to the Download section of this site – in the top menu ‘My Account > Downloads’.
2. Download the zip file for Community Events 3.10.
3. Delete the folder ‘wp-content/plugins/the-events-calendar-community-events/’.
4. Unzip the downloaded file into the plugins folder (‘wp-content/plugins/’).
5. Re-activate the plugin – in ‘Plugins’ section of your Wp Backend.

Yo might want to check out Manual Updates article from our Knowledge base, it provides further information on how to do this.

Please let me know if re-installing solves the issue,
Best,
Nico

[Nico]

Hey Mike,

Thanks for reaching out to us! And also for digging further into the issue.

From what you describe I understand you’re not seeing the currency symbol (£) when you create a new event from WP Backend, right? If you publish that event, is the currency symbol visible in the event page of the site? Is this affecting existing events or just new ones?

Can you please go through the steps provided in our Testing for conflicts guide? That way we can make sure this issue is not caused by a conflict with other plugins or the theme.

Looking forward to solving this,
Best,
Nico

[Nico]

Hey bpvny,

Sorry to hear you are having this issue as well. Can you please open up a new thread for it? That way someone in the team can help you address it as well. Bear in mind that the cause of the problem might not be the same.

Thanks,
Nico

[Nico]

Hey James,

Thanks for trying that out, and sorry to hear it didn’t work 🙁

Can you please share with me your system information? Take a look at this article Sharing your system information if you are not sure what I’m talking about.

Also, can you set ‘Default URLs’ in your permalink settings and try accessing your calendar via http://yoursite.com/?post_type=tribe_events ?

Please let me know how that goes,
Thanks,
Nico

[Nico]

Hi Adam,

I just want to give you a heads up on this issue. Further testing confirmed it’s a legit Bug, and a fix for this is under development. It will included in the upcoming maintenance release – 3.10.1. I can’t give you any specific date for this, but it will probably be out by the end of the month.

Thanks again for the debugging info, it was really helpful! The <b>tribe_event_is_on_date</b> function is responsible for the slowdown! It’s only affecting sites with large amount of events.

I’ll keep you posted,
Have a great weekend,
Nico

[Nico]

Hey Paul,

Those two zip files are the right ones! The update won’t break template overrides or custom css, as those files reside in your theme folder (wp-content/theme/your_theme/…) not inside the plugin. Created events will stay the same as well.

You can check the Manual Updates knowledge base article for detailed instructions of the process. It’s quite simple, but if you have any doubts on how to do it, please don’t hesitate to ask.

what is ‘3.10a5’?

That is the version number of the Release Candidate (almost the final version).

Please let me know if re-installing solves the problem,
Thanks,
Nico

[Nico]

Paul,

So go the MT ECP site and get the download.

Indeed. From the top menu: My Account > Downloads.

Nico

[Nico]

Hi Garreth,

Thanks for hitting the forums!

This snippet should do the trick:


add_action( 'tribe_pre_get_template_part_pro/widgets/mini-calendar-widget', function() {
wp_dequeue_style( 'widget-calendar-pro-style' );
} );


Let me know if that works for you,
Best,
Nico

[Nico]

Hey Paul,

Thanks for the quick follow-up!

From the log you sent I see that you’re not running the latest version (‘3.10a5’ is the version of the Release Candidate). Can you please download and install final 3.10 versions of the plugins again from our site?

One important thing to notice is that plugins should run smoothly even without a license key, so that’s another clue pointing to the version miss match possibility.

Please let me know if re-installing 3.10 version of both plugins solves the problem,
Best,
Nico

PS: Your username and password were removed from your reply since this a public thread. Also we are not allowed to login into your site.

[Nico]

Hi Paul,

Thanks for reaching out to us, really sorry to hear you’re in trouble. I’ll do my best to help you.

Please check if you are running two different versions of ‘The Events Calendar’ and ‘The Events Calendar PRO’, if that’s the case please update both to the latest version or to the same older version.

Also please take a look at this article, covering up most common installation issues: I can’t find where to enter my license keys.

the CALENDAR has disappeared

You mean from the front-end of the site? The Backend? Both?

Please let me know how this goes and I’ll try to reply ASAP,
Best,
Nico

[Nico]

Hi Joseph,

Thanks for reaching out, and sorry to hear shortcodes are not working for you after the update 🙁

The shortcode you are using should work fine in 3.10 (just tested on my end and it does work indeed). Can you please go through the steps provided in our Testing for conflicts guide? It doesn’t look like a conflict as it was working before the update but it would be a good starting point to discard conflicts before running into further testing. I’ll ping the support team as well to see if this is happening to other users, that way we coordinate efforts to find a solution soon.

Please let me know how the test goes,
Best,
Nico

[Nico]

That’s great Brendan, glad you could solve it that way!

I’m going to close this topic – but please don’t hesitate to create new topics if you need help with anything else.

Best,
Nico

[Nico]

Hi James,

Thanks for reaching out to us, and sorry you’re having issues with the update.

This sound like a re-write issue, most probably it can be fixed by re-generating permalinks. To do so, please go to ‘WP-Admin > Settings > Permalinks’ and click in ‘Save Changes’. After that go back to the site and check if it’s working.

Please let me know if this solves the problem,
Best,
Nico

[Author]

Posts