[Nico]

Howdy Hank,

Thanks for reaching out on us! I’m sorry you’re experiencing this issue, I’ll try to help you out.

I couldn’t take a look at your site 🙁 I’m getting 403 errors on the URL’s you provided, can you check on that?

Also not sure about what you mean by enabling ‘breaking news’, is that a plugin? Can you point me to the plugin homepage so I can take a look?

I’m unable to enter my license even though my versions are both 3.10 – the tab simply does not display

Can you please create a new thread for this? That way it can be addressed simultaneously by another team member, while we solve the main issue here.

Looking forward to solving this,
Best,
Nico

[Nico]

Hi nthomas,

Thanks for the follow-up! I’m sorry you’re getting that error, let’s try to figure out what’s causing it.

Please make sure you are not pasting the code after a php closing tag (?>), if that’s the case please move the snippet above it. I made a screenshot for you to see where to paste the code: https://cloudup.com/c0x3zxW5cf5. If your active theme is ‘Corporative’, then it’s the right theme to edit (you can check on that in ‘WordPress backend > Appearence > Themes’).

If you are still having problems please create a pastebin with the content of ‘functions.php’ file of the ‘Corporative’ theme (if that’s the theme you would like to use), and I’ll make the edit for you to paste in WordPress editor.

Another way of editing the ‘functions.php’ file is to download it via FTP, edit it locally and then re-upload it. You will find the file in ‘wp-content/themes/your_active_theme/functions.php’. Do you think you can manage to do so?

Best,
Nico

[Nico]

Hey Adam,

Thanks a lot for the follow-up and for going the extra mile on debugging the php code, we really appreciate that.

I’ve passed along this issue to the dev team, so they can take a look into it. This process might not be as fast as our usual support, so patience on this will be necessary. We’ll also have this on our radar to check if other users are reporting similar problems.

From my end I’ll keep you updated on any progress being made on this. And will let you know if any follow-up information is needed.

Thanks again for your help on this. I hope we can make it work soon,
Nico

[Nico]

Glenn,

Thanks for the follow up, it’s crystal clear to me now!

I’ll report this to the dev team, but not sure if it will be address as it’s a minor migration issue from a separate plugin. It’s good to know anyway. Thanks for letting us know 🙂

Do you think there’s anything else I can do for you about this? If not I’ll go ahead and close this topic.

Thanks again,
Nico

[Nico]

Hey nthomas,

Just realized that the snippet I provided will work fine for version 3.9 of EventBrite Tickets, but if you update to 3.10 you’ll need to use this updated snippet instead:


add_action( 'init', 'move_eb_ticket_form' );

function move_eb_ticket_form() {
$callback = array( 'Tribe__Events__Tickets__Eventbrite__Main', 'print_ticket_form' );
remove_action( 'tribe_events_single_event_after_the_meta', $callback, 9 );
add_action( 'tribe_events_single_event_before_the_meta', $callback );
}


Thanks,
Nico

[Nico]

Glad to hear Lee 🙂

I’m going to close this topic – but please don’t hesitate to create new topics if you need help with anything else.

Happy to help,
Nico

[Nico]

Hi Adam,

Thanks for reaching out to us, and for doing so with such a detailed report! Sorry to hear you are having this heavy performance issue.

Let me say that what’s happening here seems rather strange as nothing was changed with month view queries. And also because 24 seconds in 3.10 vs 3 seconds in 3.9, it’s a huge difference. We are definitively interested in finding out what’s causing this.

I’m aware you mentioned the usual debugging process described in our Testing for conflicts guide was followed but, Can you confirm the performance issue is still present with twenty-fifteen theme and no other plugins active? Can you describe your hosting environment or point me to your hosting provider specs?

All other views operate at about the same speed.

You mean all views are also taking 24 seconds to load?

Looking forward to solving this,
Best,
Nico

[Nico]

Hi Glenn,

Glad to serve you once again, and to hear the upgrade to 3.10 was smooth 🙂

Not sure how Event Rocket is setting that up, I looked at the plugin docs but couldn’t find that functionality. Also no clue about this: ‘the checkbox isn’t selected’. Can you elaborate a bit more on this? Maybe pointing me to the right place in Event Rockets docs? Showing me what code you are using to achieve this?

Thanks pal,
Best,
Nico

[Nico]

Hi nthomas,

Thanks for reaching out on us! Of course I can outline the steps for you 🙂

1. Go to ‘WordPress backend > Appearence > Editor’.
2. Click on ‘Theme Functions’ from the right sidebar.
3. Scroll down to the end of the file shown in the ‘editor’.
4. Paste the code below at the end of the file in the ‘editor’:

add_action( 'init', 'move_eb_ticket_form' );

function move_eb_ticket_form() {
$callback = array( Event_Tickets_PRO::instance(), 'displayEventBriteTicketForm' );
remove_action( 'tribe_events_single_event_after_the_meta', $callback, 9 );
add_action( 'tribe_events_single_event_before_the_meta', $callback );
}

5. Click ‘Update File’.
6. Check if this works on the site.

Please let me know how this goes,
Best,
Nico

PS: The ‘functions.php’ file is located at ‘wp-content/themes/your_active_theme/functions.php’.

[Nico]

Howdy Lee,

Thanks for hitting the forum! Luckily there is a way 😉

Just add this code to your theme’s style sheet (located at wp-content/themes/your_theme/style.css), and it should do the trick:


table.tribe-events-tickets td {
min-width: 107px;
}


Let me know how this goes,
Best,
Nico

[Nico]

Hey Kyler,

I totally understand your frustration with the issue you describe. It sounds like a legit bug we’ll surely want to look into that. But I cannot help you here as we try to keep just one thread for one problem, and a different one is being addressed here.

Please open up a new topic and someone in our support team will be happy to help you. Include a link back to this post if you think it’s related with Jessie’s issue #4.

Thanks,
Nico

[Nico]

Dan,

Take a look at your main style sheet at line 151 (located at wp-content/themes/divi/style.css) the padding there is making the widget to expand a bit. I think if you fix that they will look exactly the same.

Sorry to say that further help on this customization is out of our support scope 🙁 I’m sure you’ll understand we can’t dig into every customer site and craft customizations for them.

Good luck with that D,
Best,
Nico

[Nico]

Hi Bryant,

Thanks for reaching out! To better address your question please create a new discussion and someone in the team will be happy to help you – we try to keep just one customer/issue per thread.

Thanks,
Nico

[Nico]

Hey Tommy,

Sound like we are making progress here 🙂

To test it on my end, I set the ticket ‘Stock’ to 1 from the Edit Event screen (https://cloudup.com/cD9Al7C0tUy). Then went ahead and made a sample purchase from the site just like a normal user would, and confirmed the order in WooCommerce Admin. The ticket in the Edit Event screen should look like this after the purchase is confirmed: https://cloudup.com/cSDyFqXw3Vq. And the ‘Sold Out’ message should be visible. Can you test it this way?

One thing I’m not sure about is if you did the template override for ‘single-event’ (as I mentioned) or just ‘single-event-in-list-view’ (as described in the article) or both. Please note that changes made to ‘single-event’ will show in this URL: http://viaferratanorway.no/event/klatretur-7/2015-06-19/, while the ones made to ‘single-event-in-list-view’ will show here: http://viaferratanorway.no/event/klatretur-7/all/.

Let me know if it does work testing it in the way I described,
Best,
Nico

[Nico]

Thomas,

Glad to hear you could work that out! Don’t be sorry pal.

I’m going to close this topic – but please don’t hesitate to create new topics if you need help with anything else.

Best,
Nico

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