[Nico]

Hi Stephan,

Sorry to hear about that 🙁

I can’t see the screenshot you shared, Can you try sharing it via CloudUp or a similar service?

Thanks,
Nico

[Nico]

Hi Debora,

Glad I could help you setting that up!

Hopefully I can help you with that also, it looks crazy indeed! From what I see in the source code all the checkout page is wrapped in a ‘pre’ tag, that’s why it looks so weird. Not sure why you are getting that – I must say I’m not an expert in WooCommerce. But if you manage to delete that ‘pre’ tag everything will look normal! To illustrate this, your source code looks like this:

...woocommerce checkout page...

Let me know if you can get that fixed!
Best,
Nico

[Nico]

Hey Denon,

Glad to hear this is working now 🙂

I’m not sure about your follow-up questions, but I’ll leave you some tips here:

– Place the calendar page on the front page: you can do so with Event Rocket plugin!
– You can also place mini calendar and other widgets in pages via shortcodes: PRO widgets shortcodes.
– By default the calendar loads inside the default page template, but you can create a new page template and set the calendar to load there. You can do so at WP-Admin > Events > Settings > Display > Events template.

Please let me know if the resources I shared sheds some light over your doubts,
Best,
Nico

[Nico]

Hi Ben,

Glad at least you could make it work with that -not elegant at all- work around! I’m afraid that setting the timezone to UTC before creating the events is the quickest fix I could find 🙁

Further testing confirmed that what you reported is indeed a bug. I’ve logged a ticket for it in the product backlog but I don’t have any specific dates on when this will be addressed. I’ll investigate to see if there’s a snippet/hotfix I can share with you till this gets resolved and released in an upcoming version of the product.

Again sorry for the inconveniences this might be causing,
Best,
Nico

[Nico]

Hi Marianna,

Thanks for the follow-up!

If you customized the theme, the best option we have here is to find the customized line generating that output. I’ll hit this guys anyways, but if the theme has been customized they may not have the answer to this.

Can you please try to find the code (or the file at least) where this is generated?

Thanks for your patience on this,
Best,
Nico

[Nico]

Hi fairfindz,

Thanks for reaching out and welcome to our support forums! Sorry to hear about the problem you are having while updating the plugins 🙁 I’ll assist you to solve this!

First of all please note that all our products need to be in the same version for them to work properly so if you just updated The Events Calendar, you will also need to upgrade PRO and Community to the same version.

Regarding the message you are getting with the license, that’s because they are assigned to ‘fairfindz.wpengine.com’ and not to ‘fairfindz.com’. Please check this article on how to move your licenses. Once the correct site is set there should not be any problems with the update.

Please let me know if moving the license solves the problem,
Best,
Nico

PS: it’s always advised to test the updates in a staging site fist!

[Nico]

Hi Stephan,

Thanks for reaching out to us, and also thanks for searching the forums for an answer before posting!

I think the easiest way of doing this is to perform a template override of the venues module template for community submission. While this sounds tricky the process is quite simple, I’ll describe it below but be sure to check our Themer’s guide for more detailed info. So let’s jump into this:

– Inside your theme folder – ‘wp-content/themes/your_theme/’- create the following folder structure: ‘tribe-events/community/modules/’.
– Drop a copy of the file ‘wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/venue.php’.
– Edit the just copied file. Add this code after line 69, to make Germany the default country:

$venue_country = "Germany";

– To hide the Country combo box, change line 122 and to the following:

<tr class="venue" style="display:none;">


Please let me know if this works for you,
Best,
Nico

[Nico]

Hey James,

Great to hear you could work this out!

You can also check this Knowledge base article: Make organizer email a mailto field. Not sure if it applies to your needs but it might.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to help.

Best,
Nico

[Nico]

Hi Jim,

Thanks for the follow-up, glad to hear that worked for you 🙂

If you could please open up a new thread for that it will be great!
I’ll go ahead and close out this one as the original issues as solved.

Best,
Nico

[Nico]

Hey shenandoahu,

Thanks for the follow-up!

To get just the related posts use ‘tribe_get_related_posts’. It accepts two parameters, the first one is the amount of posts and the second one is the event ID. Defaults are 3 posts and the current post ID. Once you get the posts you’ll need to loop those and output the info for each one, you can take a look at how that’s done in the related events template at ‘wp-content/plugins/events-calendar-pro/src/views/pro/related-events.php’.

Please let me know if this is what you were looking for,
Best,
Nico

[Nico]

Hey Dawn,

Thanks for following up and sorry for the delay on getting back to you!

Glad to hear updating the plugins manually did the trick 🙂

Haven’t heard of this happening to other customers with the 3.11.1 update, so no much clue about it really.

Is this the first time it doesn’t work? Does it work for other premium plugins – I mean that are not hosted in WordPress public repository? Where is the site hosted?

Best,
Nico

[Nico]

Hi Ben,

Thanks for the follow-up!

I tested it setting ‘Los Angeles’ timezone in WordPress and I’m in fact seeing the same error. This might be a bug in our product, but before I can confirm this I need to do some more testing.

I’ve also found a quick work around this. Please try to set WordPress timezone to UTC (WP-Admin > Settings > General > Timezone), and the create the Event + Tickets. Once that’s done, there seems to be no problem in setting back the timezone to Los Angeles.

Sorry for the inconvenience this is causing to you, I’ll take a deeper look into this and try to confirm if it’s actually a bug on our side. I’ll keep you posted!

Please let me know if you are able to get the event up with the work around,
Best,
Nico

[Nico]

Hey Josiah,

Thanks for your patience on this. Hopefully Barry -a superb coder from our team- came up with a snippet that enables this!


function show_all_markers( $data ) {
if ( ! isset( $data['markers'] ) ) return $data;

$cached_markers = get_transient( 'all_geo_markers_store' );
if ( $cached_markers ) {
$data['markers'] = $cached_markers;
return $data;
}

$geo_loc = Tribe__Events__Pro__Geo_Loc::instance();
$events = tribe_get_events( array(
'posts_per_page' => -1,
'eventDisplay' => 'map'
) );

$markers = $geo_loc->generate_markers( $events );
set_transient( 'all_geo_markers_store', $markers, DAY_IN_SECONDS );

$data['markers'] = $markers;

return $data;
}

add_filter( 'tribe_events_ajax_response', 'show_all_markers' );


Please bear in mind there’s some caching going on there, so it doesn’t run the query every time the view is loaded. You can comment that out while testing to see if this works for you.

Let me know how this goes,
Best,
Nico

[Nico]

Hey Joel,

Thanks for the follow-up!

We sure do have a place for those: Modern Tribe User Voice Page. There you can add the new feature request, and you can also comment or up-vote existing ones. Thanks for doing so!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to help.

Best,
Nico

[Nico]

Hi Dawn,

Thanks for reaching out to us!

I’m not aware of any known issues with multi-site install and the update notice not showing up. If you go to ‘WP-Admin > Dashboard > Updates’ and click ‘Check for updates’, do they show up there? Are you logged in as administrator?

Of course this is something that should work, but please bear in mind you can always update the plugins manually.

Please let me know about those,
Best,
Nico

[Author]

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