Updates not showing in Dashboard

[activeyouth]

I have all the license keys in the Settings area, but only The Events Calendar is showing up as available for update, not any of the other three plugins that should be there.

Is it an issue that it’s a multi-site install? The license keys all show that they’re accepted though.

Thank you,
Dawn

[Nico]

Hi Dawn,

Thanks for reaching out to us!

I’m not aware of any known issues with multi-site install and the update notice not showing up. If you go to ‘WP-Admin > Dashboard > Updates’ and click ‘Check for updates’, do they show up there? Are you logged in as administrator?

Of course this is something that should work, but please bear in mind you can always update the plugins manually.

Please let me know about those,
Best,
Nico

[activeyouth]

Nico,

I forced a check for updates and no luck.

If I do update them manually, don’t I have to delete them and reinstall (so I’ll loose my settings)? Or if I try to upload the new version will it just ask me to replace what’s there?

Thank you,
Dawn

[activeyouth]

I manually updated the plugins and after I updated The Events Calendar to 3.11.1, everything is back up and running.

It doesn’t answer of why I couldn’t see the updates in the Dashboard though…

Thank you,
Dawn

[Nico]

Hey Dawn,

Thanks for following up and sorry for the delay on getting back to you!

Glad to hear updating the plugins manually did the trick 🙂

Haven’t heard of this happening to other customers with the 3.11.1 update, so no much clue about it really.

Is this the first time it doesn’t work? Does it work for other premium plugins – I mean that are not hosted in WordPress public repository? Where is the site hosted?

Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts