[Nico]

Hi Houman,

Thanks for reaching out to us and sorry to hear about this issue 🙁

We received a couple of reports of this 404 issue, and our dev team is looking into this.

Can you please check on the suggestions on this article: Fixing HTTP 404 errors?

Please let me know if that fixes the issue,
Best,
Nico

[Nico]

Hi Cristina,

Thanks for reaching out to us! Hopefully there’s a way of achieving this 🙂

To include event details in the order email you’ll need to override the WooCommerce email template ’email-order-item.php’. This article gives an overview of the process: WooCommerce Template Structure .

The customization needed is described by Geoff in this thread. Inserting that code should do the trick.

Please let me know if you can manage to do this or need further help,
Have a great weekend,
Nico

[Nico]

Hey Soren,

Thanks for reaching out! I’ll help you figuring out what’s going on here!

Regarding translations, we have a new site that host all translated languages and allow users to easily contribute new strings. All of our translations are contributed by the community – you are welcome to help with Danish 🙂

On the compatibility issue: Community and Pro should run smoothly together. Have you edited the file directly in the plugin folder or did you create a template override in your theme?

Please let me know about this,
Best,
Nico

[Nico]

Hi Karen,

Thanks for reaching out to us, I’ll help you out on this!

There’s an article in our Knowledge base that describes how to set up recurring events: PRO recurring Events.

Can we explain that in the input field what they are suppose to do with it?

Hopefully you can customize the template for community events submission, and add an explanation notice or what works best to inform your site users.

I’ll outline the steps to do so here, but be sure to check our Themer’s guide for more information on this process. Here we go:

– Create the following folder structure ‘tribe-events/community/’ inside you theme folder located at ‘wp-content/themes/your_theme/’.
– Make a copy of the file ‘edit-event.php’ located at ‘wp-content/plugins/the-events-calendar-community-events/src/views/community/’.
– Drop it in the above created folder: ‘wp-content/themes/your_theme/tribe-events/community/’.
– Add the proper notice to the template to let users know how this works.

Please let me know if this answers your question,
Best,
Nico

[Nico]

Howdy Heriberto,

Welcome to our support forums and thanks for reaching out to us. Sorry to hear about your problem 🙁

Regarding the ‘plugin list’ not showing, I’m not sure what you mean by that. Installed plugins in the admin? Is there any error present in that page?

To configure the plugin you should go to your WordPress dashboard > Events > Settings. Are you seeing the Events option in the left menu?

Please let me know about those,
Best,
Nico

PS: por la url de tu sitio sospecho que hablas en español. Si es asi sentite libre de responder en el idioma que prefieras!

[Nico]

Hey Sean,

Thanks for reaching out to us, and sorry to hear about this inconvenience 🙁

if you select a venue from “My Venues”, the event displays, while selecting a venue from “Available Venues” causes the event to NOT display.

I’m not sure about what you are referring two here. Where are selecting that venue? In the Back-end?

I’ve checked out the URLs you shared and I see that event is not present in the list. Also noticed your theme is customizing a bit how events are displayed. Can you try to see if this also happens with default WordPress theme?

Please let me know about those,
Best,
Nico

[Nico]

This reply is private.

[Nico]

This reply is private.

[Nico]

Hey Edgar,

Thanks for the follow-up! Glad to hear this might help 🙂

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi Keira,

Thanks for reaching out to us! Sorry to hear about your incompatibility issue 🙁

Try reactivating W3 Total Cache and clear ‘All Caches’ and then deactivate it again. I guess that should at least make events works fine in the back-end.

First thing I would try to make them play nice is to add The Events Calendar add it to the ‘Cache exception list’. You might want to check out this series of articles about W3 Total Cache settings.

In some other cases deactivating the minify JS and CSS settings makes it right. This doesn’t seem to be one of those cases but you can give that a try as well!

Please let me know about how this goes,
Best,
Nico

[Nico]

Hi @xrossglobalgroup,

Thanks for reaching out to us!

I’ve answered the same question in this thread a couple of months ago: How to add a pre-existing ticket to an event?. Mind taking a look in there?

Please let me know if this answers your question,
Best,
Nico

[Nico]

Hey Anton that’s great to hear!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to help.

Thanks again for the patience on this,
Best,
Nico

[Nico]

Hey Oliver,

Thanks for the follow-up! Sorry to hear nothing of what I suggested worked for you 🙁

Are you testing this locally? – I can’t access the website you linked –

I’ll have someone else on the team to test this for me. Also do you think you can manage to create a fresh WordPress install in a different environment to test this?

Please let me know if that’s possible,
Thanks for your patience on this,
Nico

[Nico]

Anton,

Thanks once again for the follow-up! No problem about your English, not native speaker myself 😉

If you delete the view and it’s still showing up on the site I can only think of two possibilities:

– Template override: please check if you have a folder called ‘tribe-events’ inside your theme. There you can store modified copies of the view files that will be load before the ones in the plugin directory if they exist – check out our Themer’s guide for a description on how this works.

– Cache: again, some sort of caching might be affecting this. It can be generated by a plugin or by the server.

Please check on those and let me know,
Best,
Nico

[Nico]

Glad to hear Tony 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to help.

Best,
Nico

[Author]

Posts