[Nico]

Nathan,

Thanks for the patience while I made some test over my local install.

Unfortunately I wasn’t able to reproduce the issue (this doesn’t imply it’s not a valid bug). Basically it’s not possible for our devs to fix an issue we cannot reproduce. I’ve used the exact same setting as the ones in the event you sent over but I’m still seeing it in Month View.

I see your event is part of a recurrence series. Does the same happen for single events? Also, does changing the site timezone to UTC+12 instead of the city named timezone changes the display of the event?

In case we get stuck on the troubleshooting: Do you have a staging, dev or local WordPress install where you could recreate this issue with no other plugins active and default theme?

Thanks for the patience and cooperation to solve this issue 🙂

Best,
Nico

[Nico]

Hi Tony,

Thanks for getting in otuch and sorry to hear about this venue havoc 🙁

Hopefully it’s possible to prevent users from creating venues. First you’ll need to set a default venue for the form to show, you can do this in WP-Admin > Events > Community > Form Defaults > Default venue for submitted events.

After that you can add this CSS snippet to hide the Use new venue option in the dropdown. You can add this snippet your theme functions.php file or via Simple Custom CSS plugin:


#saved_venue_chosen .chosen-results li:first-child {
display: none;
}


Please let me know if this helps,
Best,
Nico

[Nico]

Hi Margaret and Robert,

Thanks for getting in touch, and sorry to hear your sites are being affected by this issue 🙁

We are actively investigating this as many other folks reported it last week. Unfortunately I don’t have much to share on this as developers are still figuring out what’s going on under the hood. I’ll set this thread status to ‘Pending Fix’ and also link it with our internal ticket, so when we have any news on this we will give you a heads-up.

Sorry for the hassle this might create until fixed, and thanks for the patience while we work to solve it,
Best,
Nico

[Nico]

Howdy Lynn,

Welcome to our support forums and thanks for reaching out to us. I’ll help you here…

Our themer’s guide gives a pretty extensive description of how you can edit the look and feel of the calendar by creating template overrides or by customizing styles. There are some additional articles that you might find useful under the Theming category of our knowledge base.

Hope this helps you out getting started,
Best,
Nico

[Nico]

Howdy Michael,

Welcome to our support forums and thanks for reaching out to us. I’ll help you here…

I imported the CSV you attached first for venues and then for events. I’ve mapped the fields accordingly (I didn’t create or mapped the additional fields though) and the venue name is showing up correctly. Take a look at the configuration I used for the import:

• Venues column mapping: https://cloudup.com/cThQnlS30aq
• Events column mapping: https://cloudup.com/cf1CSBIpnv2

Please give that a try and let me know if it works for you!
Best,
Nico

[Nico]

Hi Polina,

Thanks for reaching out to us and sorry to hear about the issues that are affecting you site. Let’s see what’s happening under the hood.

First of all, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. Also, it would be great if you could share your system information with me so I can check if everything looks right on that end.

Hopefully the above steps will give us more information to solve the issues, which from your description are:

…my events page Old events are poping up that I have deleted…

Can you re-check the event status in the backend? Are this events in the trash or you can’t even find them there?

…you manually have to click on “Show only the first upcoming instance of recurring events” to see new events…

Are the new events recurrent? Does selecting this option fixes the issue completely? If you have recurring events, toggling this option work as intended (I mean does it show just first instance of recurring events?

Please let me know about it,
Best,
Nico

[Nico]

Hey Mike,

We’re sorry if things got a little confusing, we were trying to provide a pointer/basic framework that you could iterate on (and thought that’s what you wanted) but it feels like you’re going to require more assistance than that:

• The basic problem of not having an automated way to handle this migration is definitely our bad and we apologize, though actually few customers have been troubled by this.
• Organically, over time, as events are updated or are replaced by new events, the old data ought to work its way out of the system … until then it seems the key problem you are faced with is the lack of recurrence text.
• How about setting up a filter using the tribe_get_recurrence_text hook?

For that last point, the basic form (I’m writing this without testing, though) would be:

add_filter( 'tribe_get_recurrence_text', 'legacy_recurrence_text_support' );

function legacy_recurrence_text_support( $text ) {
// If we have something to display, return it
if ( ! empty( $text ) ) return $text;

// Else try to find any 'legacy' recurrence description
$rec_data = get_post_meta( get_the_ID(), '_EventRecurrence', true );

if ( ! empty( $rec_data['recurrence-description'] ) )
return $rec_data['recurrence-description'];

return $text;
}


Maybe this approach works better for you?

Please let me know about it,
Best,
Nico

[Nico]

Thanks for following up!

I think you are being affected by the same bug as the original poster (in which we are working on), but if you want to continue to troubleshoot this please open up a new thread so someone can guide you through the process.

Best,
Nico

[Nico]

Hey Keith,

Thanks for following up! I guess I’m not seeing the link because I’m not a member of the group…

Anyway I tried to import two events from the feed and I do get the venue imported: https://cloudup.com/coVnYbPL4EG

I’m testing this in a clean WordPress install with default theme and no other plugins active than ours. Do you think you can run a similar test in a staging, dev or local site?

Please let me know about it,
Best,
Nico

[Nico]

Vivianne,

Thanks for following up, and thanks for including the code you are using, seems to be the right call.

You can take a look at this article explaining HTML5 default validation and how to modify the default behavior: http://www.html5rocks.com/en/tutorials/forms/constraintvalidation/

This JS library seems to address that as well: https://github.com/javanto/civem.js

Please let me know if with these resources you are able to solve the issue,
Best,
Nico

[Nico]

That’s great Ben! Glad you could make it work, and thanks for sharing the code here 🙂

Is there anything else I can do for you or are we in good spot to close out the ticket?

Best,
Nico

[Nico]

This reply is private.

[Nico]

Hey @barback,

Thanks for following up!

I can get your point about this… One thing you might be able to do is to redirect the ’empty view’ to a ‘view URL with predefined date parameter’. For example take a look at the snippet in this article: Change the default view for categories to List view, it creates a redirect based on the view parameters, in this case the category but it might be the date.

Does something like this makes sense for your site?

Best,
Nico

[Nico]

Hey Ally,

Thanks for clarifying!

I would like the price of the ticket to show in BOTH the online report and the various downloads (print/email/download).

I’ll give this snippet a shot and let you know about it!

I’d also like it noted that ALL attendee details are shown in only the FIRST date of an event, not under each event date as would be logical.

Can you send a screenshot of what you mean? I’m not 100% sure about how this looks in your site.

I’ll send a heads up about this tomorrow…

Thanks,
Nico

[Nico]

This reply is private.

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