[Nico]

Hi Chris,

Thanks for reaching out to us on this issue once again. I’ll help you here.

We currently have an issue / limitation with how this works, and as you state updates don’t show up for individual sites. I’ve created a ticket for us to explore the possibilities to better manage this situation. I’m not 100% this is possible as Pagely states updates are managed from the network admin, but even if it’s not possible we should communicate this better.

Are you seeing the updates on the Network admin? Or just not seeing them in the subsite?

Sorry for the struggle with this issue, unfortunately you’ll need to stick to manual updates for now.

Best,
Nico

[Nico]

Hi Matt,

Thanks for reaching out to us on this! Sorry to hear about this issue, I’ll help you on it.

The first snippet seems to be the right one. I don’t have an iPhone 6 to test it out but please send me over the URL where I can see this (I only found an event in the link you sent and it doesn’t have tickets). I will also ask around the team to see if anyone has that device available for testing, although I think this might be just caching issue.

Please let me know about it,
Best,
Nico

[Nico]

Hey Matt,

Thanks for reaching out and for sharing your feedback about this situation.

So basically you are right, the event you mention cannot be setup other than: a) as a recurring event – b) as a all day event with actual schedule in the description. I guess you case is an edge case as we don’t usually get asked for this multi-day with time settings for each day feature, of course that doesn’t invalidate your request!

You are welcome to suggest this feature at The Events Calendar user voice page, where we gather feedback from our community. Other users might jump in as well to add their case of use of the feature to help us define it. Also votes usually (but not always) determine priority of the request.

Please let me know if I can help you with anything else,
Best,
Nico

[Nico]

Hi HRR,

Thanks for reaching out and sorry to hear about this issue.

Looking into the issue, I find that Veranstalter is the term used in the translation of the plugin. This translation is maintained by the community so I’m not aware if any changes were introduced lately, I will contact the German translator editor to ask him about it.

I’ll give you a heads-up when I have some news to share,
Best,
Nico

[Nico]

H there @ckas,

Thanks for reaching out to us! Unfortunately I’m not getting what the issue is here…

Can you elaborate a bit or send screenshots and/or the site URL where I can see this?

Please let me know about it,
Best,
Nico

[Nico]

Hi there @accesswinnipeg,

Thanks for reaching out to us, and sorry to hear about this issues. I’ll help you getting this right…

I’ve imported the feed and indeed the importer is finding 13 events (this might be due to the date range). Regarding the empty content this is because there’s no DESCRIPTION field in the ics feed.

Can you clarify a bit on the start and end dates are set to ‘Jan 1970’? Is this happening after import?

Please let me know about it,
Best,
Nico

[Nico]

Hi Hanneke,

Thanks for getting in touch! I’ll help you here…

While it might no be impossible to create a checkout link from the price, that would be a customization we are not able to help you with (and it will probably get far to complicate). Linking the price to the tickets form in the single event page would be a much more simple approach.

To add the link you’ll need to create a template override (more info on how to do on the themer’s guide), and create the link. For the link URL you can use the following code:

https://gist.github.com/niconerd/edad89c8093293e69028c2905693e910

Please let me know if you still need help on it,
Best,
Nico

[Nico]

Hi Jatimon,

Thanks for your interest in our products! I’ll help you decide if they are the right choice for your project 🙂

Q1 – Does this seem correct to you?

I guess it all depends on your vision of the final work. I guess finding a theme compatible with The Events Calendar and doing some custom work to get exactly what you need might be the way to go as you won’t need to develop much or any backend at all.

Q2 – Is ECP able to tackle all of our requirements out of the box?

Yes, it sounds like it will. You might need to tweak the front-end a bit and surely make use of Event Categories (tracks) extensively, but from a general perspective I think you are covered.

Q3 – If some of the features are missing, what are those features and should they be custom developed or can you suggest some out of the box solutions like 3rd party plugins or something like that?

I guess it depends on the missing feature. Maybe a snippet can solve it, and we might me able to help on that, maybe another user faced a similar requirements an there’s an existing answer in the forums, or maybe it’s something really complex and we won’t be able to help you much more than pointing you in the right direction to custom develop this.

Q4 – How much would it cost if you developed those missing features as plugins?

We do not offer custom development, but we have a list of customizers that might be able to help you out.

Q5 – Do you have any theme recommendations?

While we don’t have a trial period, you can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy. This might be the best way to test the plugin features out and see if it works for your project.

Please let me know if I can help you with anything else or if you have any follow-up questions,
Best,
Nico

[Nico]

Hi Zenia,

Thanks for reaching out to us! I’ll help you here…

Looking into how the WooCommerce label gets printed there’s no way to modify it via template override or action/filter. A workaround this is to modify the element via JavaScript, add the following snippet to your functions.php file:


/**
* Change WooCommerce tickets label
*/
function change_woo_label() { ?>

<script>

jQuery(document).ready( function ( ){

jQuery('input[value="Tribe__Tickets_Plus__Commerce__WooCommerce__Main"]').next().html('Ticket Sales');

});

</script>

<?php
}
add_action('wp_head', 'change_woo_label');


You can also integrate this JS snippet into a general theme JS file, if there’s any.

Please let me know if it works for you,
Best,
Nico

[Nico]

Hi Alex,

Thanks for clarifying and for sending the screenshots!

Skip recurrences in Community Event List

So to get rid of recurrences in the Community list, you’ll need to override the community events list template (located at wp-content/plugins/the-events-calendar-community-events/src/views/community/event-list.php). You can read about template overrides in our themer’s guide. Once you have the copy of the template in your theme (or child theme), go ahead and add the following line:


// line 115
while ( $events->have_posts() ) {
$e = $events->next_post();
$post = $e;

/* add the following line to skip instances of recurring events */
if ( $post->post_parent > 0 ) continue;

?>

<tr>

<td><?php echo Tribe__Events__Community__Main::instance()->getEventStatusIcon( $post->post_status ); ?></td>
<td>


I’ve added some context before and after the line so you could identify the part of the template you need to work on.

Add price to tickets in Attendees Report

Regarding showing the ticket price in the attendees report, this can be achieved by adding the following snippet to your theme functions.php:


/**
* Add price to ticket in attendees report
*/
function ct_add_price ( $item ) {
$product = wc_get_product ($item['product_id']);
echo 'Price: $' . $product->price;
}

add_action( 'event_tickets_attendees_table_ticket_column', 'ct_add_price' );


A note on recurring event tickets

As you know this functionality is not supported by our plugin yet, so it’s likely you will encounter unexpected issues. While we are always committed to help our users, we are not able to support features that are not yet included in the plugin, or much custom code to make it work.

Other issues

• You mention the sales report is not showing up (I couldn’t reproduce this issue on my local install).
• The edit issue you describe

Can you please open up a new thread for each one so it can be addressed simultaneously by another team member?

Please let me know if we are on track to solve your issues,
Best,
Nico

[Nico]

Hi Hanneke,

Thanks for chiming in here, and for giving the details about why you need this.

I guess what you describe is sort of an announcement and that might be another content type, like a post and not an event. Having event announcements and events in the same place might not be a good idea. Does this sound right? It might also help structuring the content better and also in other ways like SEO and social sharing.

What’s possible however is to edit the templates (themer’s guide) to hide the dates for a given event category. You can also exclude them from showing up in views like month, week or day, and just showing them in list and photo view.

Please let me know if this helps out,
Have a great weekend,
Nico

[Nico]

Hey Lynn,

Thanks for following up with more details about it.

Unfortunately we cannot provide customizations for every client. But we can point you to the resources that explain how to customize and style the plugin.

For your case it’s not necessary to override any template, it might be solved with a bit of custom CSS which you can add to your theme (or child theme) stylesheet or via Simple Custom CSS plugin. For example you can start by showing the fields in the same line:


.tribe-tickets-meta {
display: inline;
}


Best,
Nico

[Nico]

Hi Roger,

Sorry but I don’t much to update on this yet 🙁

One of our developers is allocating a lot of time on this but the issue seems to be a bit difficult to nail. We hope to have an update on Monday/Tuesday next week. Sorry for the delay and I hope we can find a solution for this soon.

I’ll keep you posted!

Have a great weekend,
Nico

[Nico]

Hey Mike,

Sorry to hear about this issue 🙁

Not sure about it. Have you deleted all venues and now are importing again? If so make sure to empty the trash and delete them completely. Have you edited the file? Re-downloading the fiel in the link from this thread might be a good idea, it worked like a charm for me!

This doesn’t sound like a conflict, but can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about it,
Have a great weekend,
Nico

[Nico]

Hi Scott,

Sorry, I thought you had troubles with the script I’ve sent and I was troubleshooting it locally… but giving your issue description a second look this seems to a different problem. Sorry for the confusion here.

From what you describe (and because you sent an event not a page) I guess this is an issue with the attendee meta itself not getting saved. As this is a different issue we will need to get back to troubleshooting. Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. Also, are you running latest version of the plugins?

Please let me know if I’m following you correctly here,
Best,
Nico

[Author]

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