[Nico]

Matt,

Thanks for following up! What you describe is correct, I didn’t noticed it on your site but you seem right about it. I tested it locally (with latest versions of the plugins and default theme) and in fact it’s the default behaviour of the calendar.

If you could restructure events to avoid this, it would be great! In case this is not possible for your project then I can suggest other ways around this but mostly sure they will involve custom coding we might not be able to support/develop for you, just point you in the right direction.

Please let me know about it,
Best,
Nico

[Nico]

Hey Nathan,

Thanks for following up and for troubleshooting this!

I’ll review this on my end and try to reproduce and identify the pattern in this buggy behaviour. If it’s possible as a workaround try setting the site timezone to UTC and the timezone mode in WP-Admin > Events > Settings > Timezone mode to Use the sitewide timezone everywhere.

I’ll give you a heads up on this shortly!

Best,
Nico

[Nico]

Hi @Centrinet,

Thanks for reaching out to us, and sorry to hear about this issue 🙁

As stated above we are looking into these issues right now and we hope to have an update soon.

Just to make sure we on the same page: Have you gone through the New User Primer: Eventbrite Tickets, configured the plugin and having troubles with the sync?

Thanks once again for the patience,
Best,
Nico

[Nico]

Hi Ben,

Thanks for following up! I’ve reached out to our product manager to see if there was any updates on this. He informed me this feature was just moved to 4.3 because of time constraints. We are expecting 4.3 to be out on August.

I’m sorry about this delay, I know it’s a bummer to hear and that many folks are really needing this. But oin the other side of things, this is a pretty complex feature which requires a fair amount of development and QA effort.

Best,
Nico

[Nico]

You are welcome Corey!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi Ben,

Thanks for getting in touch, interesting question here!

Could you please advise if it is possible to assign tickets (using Event Tickets Plus) to recurring events (using Event Calendar Pro)?

Right now this is not possible. We have made some progress towards making this possible in the latest feature release 4.1, for example the new global stock feature is a big steps towards this. Right now ‘Recurring events support for tickets’ is scheduled to be part of version 4.2, which is the next feature release coming out in May.

Could you also advise if this will also work with Community Events and Community Tickets? Will there be any compatibility issues?

It’s still a bit early to determine the full scope of this feature but I guess the final goal will be to make this compatible across all products. Most probably there will be a first release of the feature just for PRO and then subsequent releases to ensure compatibility.

Please let me know if this answers your question,
Best,
Nico

[Nico]

Hi Ben,

Thanks for reaching out to us!

I see you posted a pretty similar thread, so I will close this out an answer your questions regarding recurring events and tickets in the other thread (https://theeventscalendar.com/support/forums/topic/assigning-tickets-to-recurring-events/).

Best,
Nico

[Nico]

Hi Vivianne,

Thanks for getting in touch! I’ll help you out…

First of all, the tickets form seems to be customized or not part of our plugin. Using default tickets form with the latest version of our plugins, I don’t see that message (basically the input goes back to the max quantity if the user inputs a bigger number). Anyway it seems to be a default browsers message, and not one that can be customized. To prevent this message to pop-up, you would need to remove the max attribute of the input element.

Please let me know about it,
Best,
Nico

[Nico]

Hi Corey,

Thanks for getting in touch! Interesting question here…

There’s still no definitive solution for this, as Barry said (in the thread you mention) this is possible with some custom code. The approach could be to embed an iframe containing all upcoming events. But again, some custom code would be necessary to get this working.

What we are currently working on is an oembed format for events. Basically will allow you to create a new WordPress post (or page) and just paste the link to the external event, and once published it will show all event information nicely formatted.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi @rocket.works,

Thanks for reaching out to us and for thinking about our products for your client project 🙂

iCal Importer is indeed the solution we have for importing events from an external calendar (ics feed technically). You can assign a category when you import the events (https://cloudup.com/c4uXYLh1m_8), you can use different categories for different feeds. This works for one-time imports and also for recurring/scheduled imports.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi Vikrram,

Thanks for getting in touch and for you interest in our products!

I am looking for functionality of hover popup on the calender view which can show button to book ticket for event, instead of clicking on it.

It would be easy to add a button in the existing month view pop-up/tooltip. The button could take you directly to the tickets form in the single event page. This would require some template customization, which you can read about in our themer’s guide.

On the other hand having the tickets form in the pop-up directly sounds possible but a bit more complex, surely not impossible! For this case, you’ll need to perform some template overrides as well, but also add a snippet for the form to show in the tooltip.

Please note that in case you purchase a license and have access to premium support, we will be able to point you in the right direct and help you getting started with this customization but we cannot code this entirely for you.

Please let me know if this answers your question,
Best,
Nico

[Nico]

Hey Simon,

Glad to hear this is working for you as well.

Thanks both for reporting the broken snippet in the article and sorry for the inconvenience that might caused. Hopefully the fix will help other users as well 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Sorry to hear Gosia, but glad you can understand the limits of the support we provide. Hope you can find a workaround this in the future!

I’m sure other users will benefit from the snippet that came up of your issue!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Clive,

I’m glad to be of service 🙂 Thanks for the heads up and indeed this will surely be helpful to other folks. Please don’t hesitate to create a new thread if this comes up again in the future.

Best of luck with your project,
Nico

[Nico]

Hey Mike,

Thanks for clarifying, here’s a pattern sample of what the plugin expects:


$pattern_example = [
'rules' => [
/*...already covered... */
],

'exclusions' => [
[ /* Start of first exclusion date rule */
'custom' => [
'type' => 'Date',
'date' => [
'date' => '2016-07-01'
],
'interval' => 1,
'start-time' => [
'hour' => '12',
'minute' => '30',
'meridian' => 'pm'
],
'duration' => [
'days' => null,
'hours' => null,
'minutes' => null
]
],
'EventStartDate' => '2016-07-01 12:30:00',
'EventEndDate' => '2016-07-01 14:30:00'
], /* End of first exclusion date rule */

/* ... more exclusions as required ... */
]
];


The excluded-dates part is not required anymore in the new data structure…

Best,
Nico

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