[Nico]

Hi there Ally,

Thanks for reaching out to us! I’ll help you here…

Before I try to develop a snippet for this, let me see if I get you right. I do understand there’s no ticket type column in the attendees report front-end, but this column exists in the CSV export of the attendees report. This confuses me a little because you mention you need this for the report email/download/print/export… So recaping a bit:

• Show ticket type (or SKU) column for every attendee in the report. This will also work for print.
• Do you want to add SKU to the export and email which already have the ‘Ticket Type’ column?

Please let me know if I’m understanding this correctly and I’ll take a look if it’s possible to craft a snippet for it,
Best,
Nico

[Nico]

Hi Tom,

Thanks for getting in touch, I’ll help you here…

First of all let’s jump to the obvious things which you might have checked, but it’s always good to re-check. Can you make sure that events are actually being published? Per default the status is Pending Review (https://cloudup.com/ciaujaCLOzR), you can change that in WP-Admin > Event > Settings > Community.

If events are being published, then you’ll need to follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins – specially the members plugin you mentioned.

Please let me know about it,
Best,
Nico

[Nico]

Hi @barback,

Thanks for reaching out to us on this! I’ll help you here…

The easiest way to do this would be to append the specific date to the events URL and link users directly to it. For example: http://sitename.com/events/2016-07-14/. Do you think this might work for you? If not what solution are you thinking of?

Please let me know about it,
Best,
Nico

[Nico]

Hi James,

Thanks for reaching out to us! I can help you here.

You can configure this per event, on the edit event screen: https://cloudup.com/cZXgw1E-v7V . We have also introduced a change in how this works in maintenance release 4.1.2, per default this will be disabled.

Other option is to add this snippet to your functions.php to disable the option for all events:


/**
* Disables the public attendee lists on all events
*
* Removes the tribe_events_single_event_after_the_meta action that injects the attendee
* list that was introduced with the initial 4.1 release of Event Tickets Plus
*/
function disable_attendee_list_on_post() {
if ( ! class_exists( 'Tribe__Tickets_Plus__Attendees_List' ) ) {
return;
}

remove_action('tribe_events_single_event_after_the_meta', array(Tribe__Tickets_Plus__Attendees_List::instance(),'render'), 4);
}

add_action( 'wp', 'disable_attendee_list_on_post' );


Please let me know if this answers your question,
Best,
Nico

[Nico]

Hi there Keith,

Thanks for reaching out to us on this!

Per default the importer uses the venue address as the venue name, Are you getting it imported this way or no venue information at all?

I couldn’t find the ics feed URL for that page to try to import it my self. Can you please send me that over?

Best,
Nico

[Nico]

Hey there @joshlsullivan,

Thanks for reaching out to us on this! We’ve heard many users giving us feedback on this (which was an intentional change, you can read more about it here) and we are going to re-add the columns in the attendees list.

This has already been logged and will be addressed soon, though we still don’t have a date for this fix to be released (probably in the next maintenance release 4.1.3 coming out in two weeks time). If your client really needs this, you can bring it back by downgrading the plugins, which I know is a bummer 🙁

Please let me know if there’s anything else I can do for you on this,
Best,
Nico

[Nico]

Hi there Ryan,

Thanks for reaching out and yes, indeed there’s something not working as expected with the events bar. When browsing the events page I see it’s showing events from March instead of starting in April, so probably something wrong with the site’s date config.

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. It would be great if you could share your system information with me so I can check if everything looks right on that end (mark reply as private).

Also, if you go to WP-Admin > Settings > General > Date format, Do you see the current date in the date format samples?

Please let me know about it,
Best,
Nico

[Nico]

Joe,

Thanks for sending the code over!

So if I’m not getting it wrong the ‘header event’ is being modified by filter bar whenever the ‘filterbar parameters’ are present in the URL (switching views with filters active or reload a filtered view) but the ‘header event’ is not affected by the subsequent ajax-filters calls, right?

The code make it’s much clearer but taking a look at the staging site will surely help as well.

One last question you are using the code you’ve sent in header.php ?

Thanks,
Nico

[Nico]

Hey Clive,

Thanks for following up and glad to hear you could set this up!

You can try to disconnect / reconnect the license but I’m not sure if that will help. I couldn’t find this logged as a bug but I’m mostly sure that’s something not working as expected on our end. Does this limit you in some way? Or is it just the notice showing up?

Please let me know about it,
Best,
Nico

[Nico]

THanks for testing that out Nathan, I’m suspecting this might be related to timezone config. I’ve searched the backlog to see if I could find a related bug but I was unable to find one. So let’s continue to test this maybe we are hitting new bug here!

Can you try to change the event timezone to UTC (I see it’s configured to Pacific/Auckland) and see if it shows up? https://cloudup.com/cI6YV6pknVL

Thanks,
Nico

[Nico]

Hey Gosia,

Thanks for following up!

Reviewing the links you sent you are getting an empty line at the beginning of the feed, that’s why the import fails. The same is happening for the individual event ics. I’ve tested the same locally with default theme and the file format is correct for me. This might be due to a conflict with the theme or another plugin. Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or not.

…I was rather hoping for a “+ Google Calendar series” button than “+ iCal Export Series”…

Yeap, I can get the point here. The thing is that there’s no built in function to generate the + Google Calendar series link, but there’s one to generate the series ics. Generating a new function for this (I’m not sure it’s event possible to build a link to add multiple events to Google Calendar) would be a bit out of the support scope of these forums.

Please let me know about it,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Hey Scott,

Thanks for the update! So glad to hear this worked 🙂

how can I get the product image associated w/the ticket to display in that list?

Well, for that you’ll need to create a template override of the tickets template – located at plugins/event-tickets-plus/src/Tribe/views/wootickets/tickets.php, you will also need to copy over the file plugins/event-tickets-plus/src/Tribe/views/meta.php as it’s required by tickets.php. All information related to this process can be found in our themer’s guide.

Please let me know about it,
Best,
Nico

[Nico]

Thanks for following up folks!

Bryan, it seems that downgrading yields the same results. And as you note the security fixes in 4.1.1.1 are something that invalidate a bit this. I just wanted to make sure that this series of issues with EventBrite weren’t introduced by a code change in 4.1.1, which we could confirm via other users.

Gessy, thanks for the complete update you’ve made and for giving your temporary fix.

So far this seems to be an issue with the EventBrite, probably a change in their API that wan’t notified or that we missed. The dev team is actively working on this issue and we hope to have some more news to share in the upcoming days.

Thanks for the patience while we work on this,
Best,
Nico

[Nico]

Thanks for the heads-up Dean!

Simon, please let me know if the updated KB code now works for you.

Best,
Nico

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