[Nico]

Hi Nazanin,

Thanks for reaching out to us! Unfortunately we are not able to provide support in the pre-sales forum 🙁

We are happy to assist our premium users with support issues via our premium forums, please log into the account that has been created when the purchase was made. If you have not purchased one of our premium plugins, you can post in our open source forum. We review that forum weekly, mainly for bug reports.

I’ll go ahead and close out this thread, but please do post in the appropriate forum and we will assist you.

Best,
Nico

[Nico]

Hi Sabine,

Thanks for reaching out! I’ll help you here…

I can’t see the sidebar in the link you shared with me, Can you check on that?

We cannot help much with CSS customizations, but this one seems to be pretty easy.

Please let me know about it,
Best,
Nico

[Nico]

Glad to hear you could solve this, thanks fro the heads up 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Thanks for confirming Tony, glad it worked for you 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi there,

Thanks for the patience while I looked into this!

I have a venue called “MTS Centre”. Is there any way I can get the .ics import to map to my venue?

Yes, if there’s an existing venue with the same name it will be mapped to the existing venue in your site.

Regarding the date issue, I’ve tried to reproduce once again (this time with the same settings) but it’s bringing the date correctly: https://cloudup.com/cHkROdnzDiD – I previously imported some of the events that’s why the list is shorter, but the dates are showing and importing correctly.

Can you please send me a screenshot of your WordPress settings page?

Thanks,
Nico

[Nico]

Thanks for the patience while I looked into this,

After several tests I couldn’t reproduce the error. These are the steps I followed:

1- Create a new event.
2- Add a WooCommerce Tickets with value $15.
3- Checked the event in the front-end (list view & single view) to verify the correct price & range are shown.
4- Change the value of the WooCommerce tick to $20.
5- I rechecked (step 3).

I also tested this some variations of this, including: deleting the ticket, having more than one ticket and with several price changes, But I wasn’t able to reproduce the error 🙁

Can you try to run the same test I did with a new event?

If you still see the error, please follow the steps described in our Testing for conflicts guide. This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. Also it would be great if you could share your system information with me so I can check if everything looks right on that end.

Best,
Nico

[Nico]

Hi Terry,

Thanks for waiting on me!

I could dig a bit into the code and concluded it’s possible to get to your desired result but that will require some custom code (and time). Developing this customization for you wuld be certainly out of the support scope of the forums.

If you have some coding skills and want to take on this customization please let me know and I can point you in the right direction. You can also hire a customizer to develop this for you.

Please let me know if there’s anything else I can do for you,
Best,
Nico

[Nico]

Hey Cory,

Thanks for following-up, and for clarifying about the additional fields. Indeed I’ve seen the screnshoots, I just was trying to find the simplest solution.

So the way to go here would be to create a custom filter for you ‘event tags’ taxonomy, the code would look like this:

https://gist.github.com/niconerd/cfed2d119cba033d2a4314b215f0ffe8

I haven’t heavily tested it and won’t be able to support this script. It’s just intended to get you started, but hopefully it will work!

Please let me know about it,
Best,
Nico

[Nico]

Hey Tac,

You are welcome. You can add this snippet to your theme’s stylesheet or via Simple Custom CSS plugin:


.tribe-events-community-details .ticket_delete {
display: none;
}


It should hide the delete link, please let me know if it does,
Best,
Nico

[Nico]

You are welcome @ckas 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi Krista,

Thanks for the patience here! The issue in this thread and in the other one you created seems to be caused by the same bug. Please be sure to check my last reply about the fix.

Do you think we are good to close this one and continue our communication in the other one which is being followd by two more users?

Please let me know about it,
Have a great weekend,
Nico

[Nico]

Hi Habib, Scott & Kista,

Thanks for the patience here! We could finally identify the bug affecting the CSV importer, which indeed is related to the WordPress update 4.5. (Thanks Habib for confirming as well).

A fix for this is already under QA and will be included in the upcoming maintenance release 4.1.3 coming out next week. If this is critical for your project, you can downgrade WordPress to version 4.4.x until the fix for this is released.

I’ve set this thread to ‘Pending Fix’ status and also attached it to our internal ticket for this bug. When the fix gets released we will let you know about it.

Have a great weekend,
Nico

[Nico]

Hi Michael,

Thanks for the patience here! We could finally identify the bug affecting the CSV importer, which indeed is related to the WordPress update 4.5.

A fix for this is already under QA and will be included in the upcoming maintenance release 4.1.3 coming out next week. If this is critical for your project, you can downgrade WordPress to version 4.4.x until the fix for this is released.

I’ve set this thread to ‘Pending Fix’ status and also attached it to our internal ticket for this bug. When the fix gets released we will let you know about it.

Have a great weekend,
Nico

[Nico]

Stocked to hear @hrr 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Kenneth,

Thanks for the follow-up! I can totally see how having a ‘venues map’ would be super useful for you case (and similar ones from other customers).

Unfortunately there’s no easy way of customizing this to accommodate to your needs and exploring a more complicated solution would be out of the support we can provide in this forums.

You are welcome to suggest this feature request at The Events Calendar user voice page, where we gather feedback from our community. As you say I’m mostly sure other users would benefit from this too.

Please let me know if there’s anything else I can help you with,
Best,
Nico

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