[Nico]

Hi Katie,

Thanks so for reaching out and sorry for the delay in our reply. We usually give a reply to topics within 24 hours, but if activity is high on the forums (as it was this week) it can take a bit more. Anyway I’ll try to be on top of your issue and hopefully we can solve this soon.

To solve this we actually need to know a bit more about the error. Can you check the server error logs? Also make sure logging and errors messages are enabled, and also please check permissions on the plugin files (files 644 and directories 755). If you are not sure about all this, please transmit the information to your hosting support team.

Also, do you have a local or staging site (in another server) where you can try to reproduce this?

Please let me know about it,
Best,
Nico

[Nico]

Hi there Sanne,

Thanks for reaching out to us and sorry to hear about this issue! Let’s see what’s going on here…

First of all, I don’t think that the change in Casey’s reply could break the featured image functionality in the back-end as it’s a template tweak.

After last updates, and tweak NOT to show featured images on single events pages (used answer topic: https://theeventscalendar.com/support/forums/topic/hide-featured-image-on-single-event-pages/) i can choose a featured image at all. At the back-end of WordPress the option right under isn’t there anymore.

Just to confirm the issue you are seeing here is that featured image is not enabled for events in the back-end, right?

I see you marked as this was tested with a default theme and no other plugins active, Can you confirm this? Any differences when tested under default conditions?

Please let me know about it,
Best,
Nico

[Nico]

Thanks for following up Chris!

It’s a bit strange because I’m not seeing the recurrences here also: https://www.you-can-fight.com/event/you-can-fight-krav-maga-instructor-advanced-modul-c-2/all/ . I could find this event: https://www.you-can-fight.com/event/you-can-fight-krav-maga-instructor-advanced-modul-c-3/ but doesn’t seem to be an instance of the other one or is it?

Can you check that the option WP-Admin > Events > Settings > General > Recurring event instances is unchecked?

Also, please send a screenshot of the event recurrence settings in the back-end so I can take a look.

Best,
Nico

[Nico]

Sorry Roger, I wasn’t aware of this limitation! You can use the snippets in this reply: https://theeventscalendar.com/support/forums/topic/ical-importer-3/#dl_post-1063129

Hope that works for you,
Best,
Nico

[Nico]

Hey Kerry,

Hopefully I could nail this today after a second look!

Add the following snippet to your theme’s (or child theme’s) functions.php file:


/* Exchange calendar script to modify how toolstips show up */
function tribe_change_calendar_script() {

wp_deregister_script('tribe-events-calendar-script');

wp_register_script('tribe-events-calendar-script', get_template_directory_uri().'/tribe-events/js/tribe-events.js');

$js_config_array = array(
'permalink_settings' => get_option( 'permalink_structure' ),
'events_post_type' => Tribe__Events__Main::POSTTYPE,
'events_base' => tribe_get_events_link(),
);

wp_localize_script( 'tribe-events-calendar-script', 'tribe_js_config', $js_config_array );
}
add_action('wp_enqueue_scripts', 'tribe_change_calendar_script' );


With that code in place, you’ll need to add the modified copy of tribe-events.js to wp-content/themes/YOUR_THEME/tribe-events/js/tribe-events.js, and save the following code to the file:

https://gist.github.com/niconerd/bd3be1f261e9d59bf42a37fcea4aa29e

Please give this a try and let me know if it works for you,
Best,
Nico

[Nico]

Hi Cassy,

Thanks for getting in touch and sorry to hear about this issue 🙁

I could confirm that ticket emails are working as expected for me when an order is complete or when using the Order Action to re-send tickets email. Also I’m not seeing any know bugs related to this functionality. I suggest contacting the server support and asking them if there’s some info about this in their logs, maybe the email is not going out because of some server restriction or spam filter?

Another thing to do is to try this from another server or even a local one, this will help to see if the issue is server specific.

Please let me know about it,
Best,
Nico

[Nico]

Hi there Grant,

Thanks for reaching out to us and also for your interest in our products 🙂

I’m not much familiarized with ActiveCampaign but taking a quick look I see it integrates with WooCommerce (http://www.activecampaign.com/apps/woocommerce – http://activewoo.com/). Hopefully Event Tickets Plus works out of the box with WooCommerce. Also Woo has also various membership plugins to choose from so it seems like this could be a winning combo!

Regarding the specific features of the itnegrations, you’ll need to check each product details to see what’s possible. On our side, once a ticket is added to the cart it’s managed by Woo just like any other product.

Hope this helps, please let me know if there’s anything else I can do to help out,
Best,
Nico

[Nico]

Hi there Michael,

Thanks for reaching out to us, and for your interest in our products!

We need to incorporate General Admission tickets, where people can buy online whenever they want and use the tickets whenever they choose. Can we create anytime use tickets/products?

Unfortunately this is not possible with our plugin 🙁 And I also don’t think it’s something simple to achieve customizing the plugin either. One thing that might work here is to sell gift cards or coupons, and then the user can use them to purchase the ticket the want.

Is every one created given a unique and scannable QR or code?

Tickets are given a QR and a unique alphanumeric code as well.

Can you recommend a specific events plugin/way of working that integrates best with WooCommerce?

Event Tickets Plus, our plugin to sell tickets for events work with WooCommerce out of the box 🙂

How would we best create and manage ticket types that can be used whenever we so choose?

You’ll need to create each ticket for each event manually, there’s no way to re-use a ticket configuration (although creating one is super straightforward and quick).

In conclusion what you are looking for is not possible out of the box, but if you decide to work with gift cards or coupons for the ‘anytime tickets’ then I think you are covered by our products.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hey Pau,

Thanks for reaching out to us! Sure it’s possible, just add this snippet to your theme (or child theme) stylesheet or via Simple Custom CSS plugin:

/* The Events Calendar - remove dots from mini calendar widgets */
.tribe-mini-calendar .tribe-events-has-events div[id*='daynum-'] a:before {
display:none !important;
}


Please let me know if the snippet does the trick,
Best,
Nico

[Nico]

Hi there Dave,

Thanks for reaching out and for you interest in our products 🙂

1. If we buy a single domain licence are we alloweed to use this on a devlopment domain as well. The development domain would be different domain name but would have HTTP access rules to keep the outside world at large out.

Yes, you can use the same licenses for staging and live site. Take a look at this article on Moving your license keys.

2. Is it possible to assign and filter events by custom Taxonomy types?

Doable for sure with the help of some custom code! If you use Events Calendar PRO additional fields, you can enable them in Filter Bar with no extra code!

3. Can we add custom meta items to events?

As stated in the answer above you can use PRO additional fields which will automatically display on the Event single page, and also be available to active as filter within Filter Bar add-on. You can also enable builtin WordPress custom fields for events (simple snippet) or use a plugin like Advanced Custom Fields, in any of these cases you’ll have to manually add the output to the events template.

Please note that Filter Bar is a separate add-on and doesn’t come packed with Events Calendar PRO!

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Thanks for chiming in Chris.

I guess it all comes down to the project’s requirements! I’m sure there’s no such thing as perfect theme for all type of projects.

Another alternative I forgot to mention is to work on top of the Genesis Framework which provides a solid foundation for you to build on top.

Best of luck with your search!
Nico

[Nico]

Thanks for confirming 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

You are welcome Roger, thanks for following up!

When you delete an imported event, the importer saves a ‘note’ to prevent this event to be re-imported in the future. Deleting the “deleted events notes” (deleted_events post tyoe) should let you re-import the deleted events.

One way of doing this is by using the Bulk Delete plugin. If you delete everything with the Custom Post Type “deleted_event” it should erase any memory your site has of past imported then deleted events.

If for some reason you want to avoid this behaviour in the future let me know and I can provide a snippet to prevent this.

Please let me know if that works for you,
Best,
Nico

[Nico]

Wooot! Stocked to hear Sheldon 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Hope you have a great week,
Nico

[Nico]

Thanks so much for the detailed feedback! I’m a bit out of time today but I’ll give this a spin tomorrow 🙂

Best,
Nico

[Author]

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