[Nico]

Thanks for the heads-up Nathan! Glad to hear this it’s solved 🙂

Not sure where this might come from, but yeah it looks like a conflict or bug. If at any point you find the cause of the issue please let us know.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

This reply is private.

[Nico]

Hi there Melissa,

Thanks for getting in touch with us and sorry to hear about this issue 🙁

I’ve inspected your site and it seems you could fix this! In case you didn’t I would start by looking if the template is overriding our plugin views. To check on that simply look for a tribe-events folder inside your theme. If the folder is in place see if there’s a single-event.php file, in which case comment out and re-try to view the single event page. If the problem is gone, then there’s an issue with the template override for single events view.

Please let me know about it,
Best,
Nico

[Nico]

Hi there @deichenlaub,

Thanks so much for sending this report!

While I’m not sure about this two warnings I’ll share them with the dev team and let you know when they are back to me.

Thanks,
Nico

[Nico]

Hi there Riccardo,

Thanks for getting in touch and for giving us a heads-up on the solution for this issue 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi there Marlene,

Thanks for getting in touch with us!

This is possible by injecting a javascript snippet in the new event page. Add this code snippet to your theme (or child theme) functions.php file:

https://gist.github.com/niconerd/b0e8e44c4bc5e396886d4d0af3ea7567

Just be sure to change the category ID in this selector: #in-tribe_events_cat-7 to match the one in your site.

Please let me know if this works for you,
Best,
Nico

[Nico]

Hi there Richard,

Thanks for getting in touch with us! While updating your Personal license to a Business one is possible from your licenses page in your account, the same process is not applicable when you want to update to a Multisite one. For this update you’ll need to reach out to [email protected], and attach the invoice (sent by mail when the purchase was made) for the license you want to upgrade.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi there Bryan,

Thanks for getting in touch with us! What you describe is actually a known bug caused by the single-event.php template override 🙁

The good news is that the fix for this is scoped for next maintenance release 4.2.5 coming out in a bit less than two weeks (take a look at our releases schedule). So I’ll set this thread status to pending fix and relate it with our internal bug ticket in order to keep you updated and let you know when the fix is out.

Best,
Nico

[Nico]

Hey Dan,

Just wanted to inform that the fix for this is scheduled for Maintenance release 4.2.5 coming out in about two weeks time! Unfortunately there seems no way to create a snippet to make it work for now 🙁

Hope you are well,
Nico

[Nico]

Glad to her it’s working Karly! FOllowing your comments I updated the snippet:


/* Custom venue validation */
function tribe_custom_venue_validation ( $valid, $submission, $class ) {

/* bail if a saved venue is selected */
if ( !empty ( $submission['Venue']['VenueID'][0] ) ) return $valid;

/* check that venue name, address, city, state and zip fields are not empty */
if ( empty ( $submission['Venue']['Venue'] ) || empty ( $submission['Venue']['Address'] ) || empty ( $submission['Venue']['City'] ) || empty ( $submission['Venue']['Province'] ) || empty ( $submission['Venue']['Zip'] ) ) {

$valid = false;

/* Inject custom css to reproduce the error state */
add_action('wp_head', function () { ?>

<style>
#event_tribe_venue h4 > label {
color: red;
font-weight: 700;
}
</style>

<?php });

$message = __( '%s is required', 'tribe-events-community' );
$message = sprintf( $message, 'Venue');
$class->add_message( $message, 'error' );
}

return $valid;
}


Please let me know if it works as expected now,
Best,
Nico

[Nico]

Thanks for following up Nathan! This is still very intriguing for me, def not something I’ve seen in the past!

If no errors are printed out there must be some evidence of the page crash in the php server error log, Can you try to reach it? If you are not sure about it try contacting your hosting company on it.

In the meantime can you try to change the category slug to ‘threeyears’ and re-test? Any differences?

Also, I see that you marked that this was tested with no other plugins active and a default theme. Same behaviour could be verified?

Best,
Nico

[Nico]

Thanks for following up Melanie!

Yes, by default I have changed the quantity to one.

Can you explain how you did this?

but since I have even tested with 2014, and 2013 I still don’t see it working.

Do you see the same errors in the browser console (https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis) I mentioned above when using any of the default themes?

Please let me know about it,
Best,
Nico

[Nico]

Thanks for the follow-up Jason!

Not sure we can totally close this, because my attendee list is still pretty unmanageable. As it grows, it takes longer and longer to load and literally crashes the browser sometimes.

There’s an improvement ticket I logged when I took this thread, but unfortunately we won’t see that included right away in the plugin 🙁

Any thoughts as to how we can let my client filter through the list and do manual check-ins?

Not for now, we might be able to craft an alternative solution similar to what Barry coded to hi-jack the QR check-in process. Once the improvements logged are made there should be no problem viewing the reports and doing check-ins manually.

Please let me know if you can wait till this is done, or want me to explore some alternative method for the manual check-ins,
Have a great weekend,
Nico

[Nico]

Hi there Kate,

Thanks for getting in touch with us! I’ll help you here…

First of all, I could reproduce this issue when using a non-existing tag name. If the tag name exists but has no events assigned then it shows up correctly. I took a quick look into the code to see if there’s a way to amend this via snippet but I couldn’t find any clue 🙁

Do you think you can create a tag for each page for now?

Please let me know about it,
Thanks,
Nico

[Nico]

Hi there Irene,

Thanks for getting in touch and for your interest in our plugins 🙂

we would like to know if we could keep using it in a similar way if we purchased your product

Yeap, the page will look pretty similar to what you have now. And since there’s an integration for WorldPay and WooCommerce (https://wordpress.org/plugins/woo-easy-pay/) you can still use the same payment gateway!

Probably the best way to see if our solution works well with your project is to try it our! While we don’t have a trial period, you can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy.

Please let me know if this sounds good to you, and if there’s anything else I can help you with,
Best,
Nico

[Author]

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