Huge Attendee List

[Jason]

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[Barry]

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[Jason]

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[Barry]

I’m sorry to hear that. Just to confirm – you obtained exactly the same result and there was nothing else similar to the following?

Checking Tribe__Tickets_Plus__Commerce__WooCommerce__Main

[Barry]

Hi again Jason – a couple of others thoughts:

• Could you share your system information with us
• Did you have any success setting up a dev zone or testing site – if so, do you happen to know if this solution works there under ‘default conditions’ (no other plugins but our own running and only a default theme)?

Thanks again!

[Jason]

Hey Barry,

I did set up a dev zone with a duplicated database. I turned off ALL plugins except for woocommerce, Event Tickets, and Event Tickets Plus. Activated Twentysixteen theme.

Using the most recent version of the plugin you supplied for alternate checkin, here is the response:

URL: http://dev.example.ca/?event_qr_code=1&ticket_id=113650&event_id=11071

Ticket could not be checked in (may not be valid)

Event
Santa’s Village Tickets
Ticket
BT-2723 (#113650)

Debug information:
Checking Tribe__Tickets__RSVP
Event ID mismatch (expected: 11071 | provided: | for: Tribe__Tickets__RSVP)

I’ll use the dev zone from now on, and if you need access as the next step, please let me know. Thanks.

[Jason]

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[Barry]

Hi Jason,

Thanks once again! I’m going to ask a colleague to cross check everything as I’m unsure where things are going wrong here exactly, and the debug output you shared also puzzles me.

• My assumption has been that you are selling tickets via WooCommerce (plus, you are using WooCommerce and Event Tickets Plus and have kept those active for testing which would seem to confirm this is the case) – but just so I can be absolutely sure, is that the case? Are you using RSVP functionality at all?
• Looking at the system information you shared, ACF Pro seems to be active: this is a great plugin and widely used so I’d like to think there are no conflicts arising from it, but to be sure we should re-test with that plugin deactivated.
• One other thing that caught my eye was the system information under Settings: in your case there isn’t a lot there (it reads something like “Array 4.2.3 hidden Array…” – can you confirm if that is an accurate representation of what you see there, or if you manually redacted it or hit up against copy and paste problems or something along those lines?

Regarding the license key, please don’t worry about it: you are free to use the plugins on a dev/staging site and need not add the key there.

Thanks again for your continued cooperation and patience while we investigate this.

[Jason]

Hey Barry,

Here we go:

• My assumption has been that you are selling tickets via WooCommerce (plus, you are using WooCommerce and Event Tickets Plus and have kept those active for testing which would seem to confirm this is the case) – but just so I can be absolutely sure, is that the case? Are you using RSVP functionality at all? Yes, this is exactly correct. No, I’m not using RSVP. This is a theme park so we’re using it to check people in at the gate.
• Looking at the system information you shared, ACF Pro seems to be active: this is a great plugin and widely used so I’d like to think there are no conflicts arising from it, but to be sure we should re-test with that plugin deactivated. Just Deactivated! Tested again with the same results.
• One other thing that caught my eye was the system information under Settings: in your case there isn’t a lot there (it reads something like “Array 4.2.3 hidden Array…” – can you confirm if that is an accurate representation of what you see there, or if you manually redacted it or hit up against copy and paste problems or something along those lines? That’s exactly what I see – I didn’t alter the results. I figured you’d know what that meant.

To sum this up, I’m running Event Tickets, Event Tickets Plus, The Events Calendar (have to or else the Events menu doesn’t show up correctly), and WooCommerce. That’s it. I set up the ticket by creating a page, adding a ticket to it, and letting event tickets plus create the woocommerce product.

Still no luck with the plugin.

As a side note, it looks like the ticket page itself in the production site is taking a long time to load, presumably longer and longer as the event attendee list grows. As you’ve likely guessed, this attendee list will only continue to grow as the season goes on. Using your plugin this way was a suggestion by pre-sales support, but it looks like my situation with thousands of attendees in one event is a new scenario that may not have been tested.

Looking forward to getting this solved. Thanks!

[Nico]

Hi there Jason,

I could reproduce the issues with the check-in plugin Barry helped you out with. He will get back to you pretty soon with an updated version of it!

Let’s solve this issue out first and then we can look into the page loading times.

Thanks,
Nico

[Barry]

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[Jason]

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[Nico]

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[Jason]

I’ll definitely make some mods and implement in production – thanks.

Not sure we can totally close this, because my attendee list is still pretty unmanageable. As it grows, it takes longer and longer to load and literally crashes the browser sometimes.

Any thoughts as to how we can let my client filter through the list and do manual check-ins? They still aren’t able to use the plugin properly.

Thanks!
Jason

[Nico]

Thanks for the follow-up Jason!

Not sure we can totally close this, because my attendee list is still pretty unmanageable. As it grows, it takes longer and longer to load and literally crashes the browser sometimes.

There’s an improvement ticket I logged when I took this thread, but unfortunately we won’t see that included right away in the plugin 🙁

Any thoughts as to how we can let my client filter through the list and do manual check-ins?

Not for now, we might be able to craft an alternative solution similar to what Barry coded to hi-jack the QR check-in process. Once the improvements logged are made there should be no problem viewing the reports and doing check-ins manually.

Please let me know if you can wait till this is done, or want me to explore some alternative method for the manual check-ins,
Have a great weekend,
Nico

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