Leah

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Viewing 15 posts - 2,611 through 2,625 (of 3,411 total)
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  • in reply to: Problems with migration from v2 to v3 #54933
    Leah
    Member

    Hi there,

    I’m sorry we haven’t been in touch with a reply here. We’ve been inundated with support requests as more people update to 3.0, so we are a little behind our usual 24-hour window for responses. We do not do support over the weekend, but we will be in touch here with a more substantial reply as soon as possible.

    In the meantime, some of these tips might be helpful:
    * Double check your Plugin page for updates. We’ve just released our latest maintenance release. As of 7/12, the most current versions are The Events Calendar 3.0.1 and Events Calendar PRO 3.0.2.
    * If you’re experiencing a problem with links, try resetting and resaving your permalinks.
    * If the issue is with settings, try resaving your settings page- even if you haven’t changed anything.
    * Having trouble with a customization done in 2.x? Be sure to check out our Themer’s Guide and documentation.

    You might also search the forums to see if someone else has a similar issue and has found a solution. Finally, if the problem you’re experiencing is a serious problem, you may choose to downgrade back to 2.0.11.

    Thank you for your patience and support.

    Best,
    Leah
    and the Modern Tribe Support Team

    Leah
    Member

    Hi there,

    I’m sorry we haven’t been in touch with a reply here. We’ve been inundated with support requests as more people update to 3.0, so we are a little behind our usual 24-hour window for responses. We do not do support over the weekend, but we will be in touch here with a more substantial reply as soon as possible.

    In the meantime, some of these tips might be helpful:
    * Double check your Plugin page for updates. We’ve just released our latest maintenance release. As of 7/12, the most current versions are The Events Calendar 3.0.1 and Events Calendar PRO 3.0.2.
    * If you’re experiencing a problem with links, try resetting and resaving your permalinks.
    * If the issue is with settings, try resaving your settings page- even if you haven’t changed anything.
    * Having trouble with a customization done in 2.x? Be sure to check out our Themer’s Guide and documentation.

    You might also search the forums to see if someone else has a similar issue and has found a solution. Finally, if the problem you’re experiencing is a serious problem, you may choose to downgrade back to 2.0.11.

    Thank you for your patience and support.

    Best,
    Leah
    and the Modern Tribe Support Team

    in reply to: Feeds Issues #54930
    Leah
    Member

    Hi there,

    I’m sorry we haven’t been in touch with a reply here. We’ve been inundated with support requests as more people update to 3.0, so we are a little behind our usual 24-hour window for responses. We do not do support over the weekend, but we will be in touch here with a more substantial reply as soon as possible.

    In the meantime, some of these tips might be helpful:
    * Double check your Plugin page for updates. We’ve just released our latest maintenance release. As of 7/12, the most current versions are The Events Calendar 3.0.1 and Events Calendar PRO 3.0.2.
    * If you’re experiencing a problem with links, try resetting and resaving your permalinks.
    * If the issue is with settings, try resaving your settings page- even if you haven’t changed anything.
    * Having trouble with a customization done in 2.x? Be sure to check out our Themer’s Guide and documentation.

    You might also search the forums to see if someone else has a similar issue and has found a solution. Finally, if the problem you’re experiencing is a serious problem, you may choose to downgrade back to 2.0.11.

    Thank you for your patience and support.

    Best,
    Leah
    and the Modern Tribe Support Team

    in reply to: Add Categories to Venues #54929
    Leah
    Member

    Hi there,

    I’m sorry we haven’t been in touch with a reply here. We’ve been inundated with support requests as more people update to 3.0, so we are a little behind our usual 24-hour window for responses. We do not do support over the weekend, but we will be in touch here with a more substantial reply as soon as possible.

    In the meantime, some of these tips might be helpful:
    * Double check your Plugin page for updates. We’ve just released our latest maintenance release. As of 7/12, the most current versions are The Events Calendar 3.0.1 and Events Calendar PRO 3.0.2.
    * If you’re experiencing a problem with links, try resetting and resaving your permalinks.
    * If the issue is with settings, try resaving your settings page- even if you haven’t changed anything.
    * Having trouble with a customization done in 2.x? Be sure to check out our Themer’s Guide and documentation.

    You might also search the forums to see if someone else has a similar issue and has found a solution. Finally, if the problem you’re experiencing is a serious problem, you may choose to downgrade back to 2.0.11.

    Thank you for your patience and support.

    Best,
    Leah
    and the Modern Tribe Support Team

    in reply to: How to upgrade/migrate from ECP 1.3.2 to TEC/ECP 3.0 ? #54918
    Leah
    Member

    This reply is private.

    in reply to: How to upgrade/migrate from ECP 1.3.2 to TEC/ECP 3.0 ? #54917
    Leah
    Member

    Hey Todd,

    Thanks for your note. You’re right that there are a lot of steps to go from 1.x to 3.x, but they’re necessary to make the transition as seamless as possible. We have a guide for going from 1.x to 2.x here, which includes all the downloads you’ll need. The walk through for going from 2.x to 3.x is here. I will provide a link for Events Calendar PRO 2.0.11 below. If you need any help along the way, don’t hesitate to ask.

    Cheers,
    Leah

    in reply to: Data base limit? #54911
    Leah
    Member

    Hi accessrose,

    Good question. There isn’t a specific limit, and we have tested The Events Calendar with large numbers of events. That being said, depending on your install and other factors in your site, large numbers of events could potentially contribute to slower load time. But I doubt you need to worry about it 🙂

    Cheers,
    Leah

    in reply to: Putting a link in list view #54910
    Leah
    Member

    Hey birchmere,

    Thank you for posting here, and for your patience. I’m sorry we weren’t able to get to your post earlier. We do not do support over the weekend, but we’ll get you a more substantial reply as soon as possible.

    Best,
    Leah

    in reply to: How to update Events Calendar Pro? #54908
    Leah
    Member

    Hi mannaharvest,

    I suspect that your browser has a setting that automatically opens downloaded files. You could try using a different browsers or adjusting that setting. Another option is to rezip the file by right clicking the events calendar folder and selecting compress.

    Let me know if you need further help.

    Cheers,
    Leah

    in reply to: Events Calendar 3.0 Not Working with Theme #54906
    Leah
    Member

    Hey millie6, we’ll do our best to help out, but would you mind starting a new thread? That will help us keep things organized and get you the help you need. We don’t do support over the weekend but we’ll get back to you as soon as possible.

    in reply to: Search/Filter Bar on other theme templates? #54903
    Leah
    Member

    Hi nickeymedia,

    There isn’t a simple way of doing that, no. It might be possible with some complex customization, if you’re willing to dig into the code.

    Best,
    Leah

    in reply to: Links Not Working in Events List Widget Free Version #54902
    Leah
    Member

    Thanks everyone for your patience! We’ve been getting a number of reports about this. We’ve passed the report on to the developers and hope to have fix in an upcoming maintenance release.

    Cheers,
    Leah

    in reply to: No Header, Navigation or Footer on /events Page 3.0 #54900
    Leah
    Member

    Hi Laura,

    I know it’s not optimal, but we do have a downgrade process available if you need to go back to 2.0.11. Either way, we will continue to work on getting a solution for this theme.

    Best,
    Leah

    in reply to: No Header, Navigation or Footer on /events Page 3.0 #54838
    Leah
    Member

    Hey Laura,

    I just wanted to let you know that we are still looking into this integration. Thanks for your patience. We’ve got a lot of support need right now but want to get you the help you need.

    Cheers,
    Leh

    in reply to: Why no calendar/list of events for 'Organiser'?? #54824
    Leah
    Member

    Thank you! I’ll be in touch.

Viewing 15 posts - 2,611 through 2,625 (of 3,411 total)