[Josh]

Hey Princeton,

Thanks for reaching out to us!

There appears to be an issue with the latest version of WordPress (4.6) and the mail function. To see if this is what you’re running into specifically, try the following snippet in your theme’s functions.php file (replacing the domain for the email address with the URL for your site)

add_filter( 'wp_mail_from', function() {
return 'wordpress@[MyDomain]';
} );

Let me know if this helps.

Thanks!

[Josh]

Hey Doug,

It should send an invoice if it is all worked through WooCommerce. One note here though is that it may not get sent with all the information that you might want or expect there. The ticket doesn’t have all the information about the actual event saved as meta on the Ticket itself. This is gathered through an ID that links the ticket to the event.

You would need to do some direct testing with the plugins that you’re currently using on the site but my guess would be that you might need to do a little bit of customization on the generated PDF to add the additional information about the ticket.

My best advice would be to go ahead and purchase the plugins and test them out. If they don’t end up working as you would like, you can request a refund within 30 days of purchasing and we’d be happy to process that for you for any reason.

Thanks!

[Josh]

Hey Cliff,

Thanks for following up here!

Is the custom field added to the event details page added via our plugin and the Additional Fields tab within the Event Settings?

If not, try adding “global $post;” right before your output code above which should help here.

Let me know if this helps.

Thanks!

[Josh]

Hey Deborah,

Thanks for following up here and clarifying there.

The question was based on the “/src/views/1/list-widget.php” portion of the link. The “1” in the middle there is turning that link into an invalid path. If that was removed, it would resolve the issues you’re experiencing with the widget.

However, I can’t say that I’ve ever seen this before and am unable to replicate with the latest versions of the plugin and WordPress. I’m reaching out to our team for some feedback here and will follow up with what I find.

Thanks!

[Josh]

Hey Mark,

You can customize the ticket by following your Themer’s Guide and copying the event-tickets > src > vies> tickets >email.php file into your theme and adding and removing any information that you’d like there.

I’ll have to do some digging on the other, I’m personally running into an issue with emails on WordPress 4.6 and the wp_mail function. However, you also have an option to send the attendee list and associated information by visiting the event within your dashboard, going to the ticket section, clicking on “Attendees” and then selecting to email that list. Does that email go through for you there?

Thanks!

[Josh]

This reply is private.

[Josh]

Hey Doug,

Thanks for reaching out to us!

Once the tickets are created for an event, they are just like any other WooCommerce product. You can set the SKU when creating the ticket or a SKU will automatically be created for the ticket. From there, any integration with a WooCommerce to Accounting software plugin will work just like it will for any normal WooCommerce setup.

Let me know if this helps.

Thanks!

[Josh]

Hey Cliff,

Thanks for reaching out to us!

We are limited in the amount of support that we’re able to provide here for a customization such as this. As a starting point, would the event status field that you’re using be something that you could take advantage of the “Additional Fields” feature of our Pro plugin? There you can create the field within the Events > Settings and then select on each individual event.

To start debugging this though, a couple of places to look:

• Depending on where you’ve placed the code, you can “var_dump( $post)” to make sure the object is there and supplying the right ID for the function
• Make sure that the meta key (registration-status) is correct.

Let me know if this helps.

Thanks!

[Josh]

Hey David,

Thanks for reaching out to us here! I just tested the issue as originally described here with the latest versions of our plugin but wasn’t able to recreate.

Would you mind opening a new thread since it sounds like the issue you’re experiencing might have a different root source than the one for this thread?

Thanks!

[Josh]

Hey Mark,

I apologize for the confusion here. This first step appears to work on the WooCommerce ticket form but not on the RSVP form. I apologize for my oversight there.

To clarify here, you are now using the Event Ticket Plus plugin and are wanting custom ticket fieldset fields to show automatically on page load or is this for the same name and email fields that show for the RSVP tickets?

If it’s for the RSVP Name and Email field, you can keep the first change that I suggested but in addition, you can add some inline styles to that form section to have it displayed automatically on page load. So you would change line #96 of that file to be:

<tr class="tribe-tickets-meta-row" style="display:table-row">

If you’re using custom ticket fieldsets there, you would copy the Event Tickets Plus > src > views > tickets-plus > orders-edit-meta.php file and update line #12 to include a style=”display:block” there.

For the email questions, the first should be covered automatically. Users should be sent a confirmation whenever they complete a registration for an event. Is this not occurring on your site?

For the “organizer” email, the admin of the site should get a notification but not sure what you’re referring to here with the organizer. Are you using something like our Community Events plugin to allow others to submit events with RSVPs to your site that need to be notified?

Thanks!

[Josh]

Hey Gray,

I apologize for any inconvenience there but I hope this helps to clarify some things there.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

This reply is private.

[Josh]

Hey Maryse,

Interesting, that does seem a bit strange but glad this is working for you now.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Christos,

Can you send me another link to one of the Facebook pages that has an upcoming event? Want to make sure I’m looking at the same fields and comparing to the same information filled out in the pages settings on Facebook.

Thanks!

[Josh]

Hey Maryse,

Thanks for following up here!

Ok, it sounds like the tickets are getting created. Them not being visible on the Product page is intentional, when we create them from our side, we set them to be hidden from regular product loops.

As a further question here to help in testing, are you using a custom post type for adding the tickets or are you using a regular post or page?

Also, have you tried following our Testing for Conflicts procedures to see if there is a conflict with another plugin or theme here?

Thanks!

[Author]

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