Josh

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Viewing 15 posts - 466 through 480 (of 4,178 total)
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  • in reply to: How to set up Registration for Events #1157538
    Josh
    Participant

    Hey Mark,

    I apologize for the delay here. It looks like the Admin emails are associated with the eCommerce side of things and traditionally get sent as part of the confirmation of purchase via those plugins.

    There isn’t an automated email that get’s sent out for the RSVP events so there are a couple of options that you could pursue here.

    1. There is a good suggestion here for another plugin that you could configure to send these emails https://theeventscalendar.com/support/forums/topic/events-tickets-rsvp-email-alerts/#dl_post-1080222
    2. You could set up a cron job to trigger function to send the attendee email to the admin on a regular interval.

    The simplest approach would be the first one above, if you were interested into diving into parts of the code yourself though, I could help to get you pointed in the right direction for the second option there as well.

    Thanks!

    in reply to: Horizontal widget for #1157532
    Josh
    Participant

    Hey Nigel,

    Thanks for following up here.

    I’m sorry this suggestion wasn’t able to be of more help to you here. However, I am glad that you’re still able to use the existing widgets on your site.

    I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

    Thanks!

    in reply to: Issue with Avada and single post event #1157174
    Josh
    Participant

    Hey Alessandro,

    I apologize for the issues you’re facing here, however I am glad that you were able to find the source here and that there is a plan to get this resolved for you.

    I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

    Thanks!

    in reply to: Horizontal widget for #1157171
    Josh
    Participant

    Hey Nigel,

    Thanks for reaching out to us!

    The best advice I can give here would be to find a theme that does what you’re looking for here and either using that theme or copying that code into your current theme.

    For example, there are some good examples of customized views and widgets for our plugin found in these themes here https://themeforest.net/search?utf8=%E2%9C%93&term=the-events-calendar&referrer=search&view=list&category=wordpress.

    Let me know if this helps.

    Thanks!

    in reply to: Adding Custom Fields Search Causes Calendar Widget Errors #1157169
    Josh
    Participant

    Hey Karen,

    Thanks for reaching out to us!

    I did some testing using the following steps:

    1. Relevannsi plugin and Advanced Custom Fields plugins activated
    2. Added a “sample” custom field and updated the Relevanssi settings to index for that particular field
    3. With an Event Calendar within my sidebar, I searched for the value that I placed within a test post of that custom field
    4. The calendar displayed as expected within the sidebar and the associated results showed what I expected for the results.

    As a test here, have you tried following our Testing for Conflicts procedures to ensure there isn’t a conflict occurring here with another plugin or your current theme?

    Let me know if this helps.

    Thanks!

    in reply to: Need Invoice #1154548 on another company #1157047
    Josh
    Participant

    Hey Karl,

    Thanks for reaching out to us!

    Have you updated the “Billing Address” information on your account here https://theeventscalendar.com/my-account? If so, you should be able to view the associated orders and print a new invoice based on the updated information there.

    Let me know if this helps.

    Thanks!

    in reply to: Where do visitors find my events calendar page? #1157045
    Josh
    Participant

    Hey Megan,

    Thanks for reaching out to us!

    It looks like you were able to figure this one out and are now using a custom slug there on your calendar http://lcn.co.nz/courses/.

    Let me know if you have any further questions.

    Thanks!

    in reply to: month view links to top and filter bar catname #1157043
    Josh
    Participant

    Hey,

    Thanks for reaching out to us! To clarify here, it sounds like you’re having three separate issues/questions here?

    1. Have the filtered event category show on the page when using the Filter Bar plugin
      There are some options here, however the first question I would have would be whether or not you’ve tried the Vertical option for the Filter Bar layout along with the “Checkboxes” option for the event categories. This way, the options and the selected categories will persist within the sidebar and users will be able to easily see what they’ve selected and what’s displaying within the calendar
    2. The Filter Bar plugin isn’t working on your current site while on mobile
      I just tested this one on my local install and was unable to replicate the issue. Have you tried following our Testing for Conflicts procedures to ensure there isn’t a conflict here with the existing theme?
    3. You want to show the month view month navigation above and below the calendar
      For this one, you can follow our Themer’s Guide to copy the the-events-calendar > src >views > month > content.php file into your theme and find the <?php tribe_get_template_part( 'month/nav' ); ?> which outputs that navigation and copy that to the top of the file there wherever you would like it to display.

    Let me know if this helps.

    Thanks!

    in reply to: 12am?! #1157035
    Josh
    Participant

    Hey Christian,

    No problem, happy to help!

    I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

    Thanks!

    in reply to: Simple Question(s) #1157033
    Josh
    Participant

    Hey Lee,

    Thanks for following up here!

    You can modify that portion of the RSVP form by copying the file found within event-tickets > src > views > tickets > rsvp.php to your theme and modifying the text in the button currently found at line #151.

    Let me know if this helps.

    Thanks!

    in reply to: 12am?! #1156276
    Josh
    Participant

    Hey Christian,

    Thanks for reaching  out to us!

    When creating an event that ends at midnight, you’ll need to actually set the end date to the following day at 12:00 am. If not, the system will assume that you selected an end time that was before the start time of the event and just save it to be the same as the start time.

    But when creating the event to end the next day you probably don’t want that event to show up for both days on your calendar. If not, we do have a setting available in the Events > Settings > General tab called the “End of Day Cutoff” that will allow you to select times past midnight for the end of day so those night events don’t show on both days.

    Let me know if this helps.

    Thanks!

    in reply to: Custom ticket fields – Attendee information #1156273
    Josh
    Participant

    Hey Jayson,

    We truly appreciate you sharing this information here! Very awesome!

    It looks like there hasn’t been any activity in here for a few days so we’ll go ahead and close this thread for now. Michael, if you have any further questions on this topic as well as any other support related questions, please don’t hesitate to open a new thread.

    Thanks!

    in reply to: Unless Global Stock is Enabled, Ticket stock Zeros #1156271
    Josh
    Participant

    This reply is private.

    in reply to: List Widget fails after update #1156269
    Josh
    Participant

    Hey Deborah,

    One thing to maybe help narrow in here, would you mind trying to rollback the core Events Calendar plugin to the previous version (this plugin will help make that easy https://wordpress.org/plugins/wp-rollback/)? You can also rollback the Pro version of the plugin by re-downloading the previous version of the plugin and uploading that version to your site.

    This will help us to verify whether this was directly related to the latest version of The Events Calendar on your site or if there may have been other updates that happened right around the same time that caused this particular issue there.

    Thanks!

     

    in reply to: Custom field not working – help please! #1156266
    Josh
    Participant

    Hey Cliff,

    Awesome! Glad that worked for you.

    I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

    Thanks!

Viewing 15 posts - 466 through 480 (of 4,178 total)