Need Invoice #1154548 on another company

[Karl]

Dear Sir or Madam,

sadly we ordered by mistake over our old company. For tax reasons we need the invoice for order #1154548 billed to our current order profile (I’ve updated it). I basically just need an updated PDF.

Regards,
Karl

[Josh]

Hey Karl,

Thanks for reaching out to us!

Have you updated the “Billing Address” information on your account here https://theeventscalendar.com/my-account? If so, you should be able to view the associated orders and print a new invoice based on the updated information there.

Let me know if this helps.

Thanks!

[Karl]

Hi Josh,

thanks for your reply. Sadly this did not help. It still says the old billing address when I check the order – same thing in the PDF.

Regards,
Karl

[Josh]

Hey Karl,

Thanks for following up with us here. I apologize for the delayed response.

I’m reaching out to our team to see about the options for getting this invoice the way you’re wanting.

Thanks!

[Josh]

Hey Karl,

I apologize for the delay here.

It looks like that is actually an intentional approach on this site and we’re not able to modify the order details on an invoice after the order has been completed.

I apologize for the inconvenience here. If this is something that is necessary, you can go the route of getting a refund and re-ordering the plugins under the appropriate business information.

Let me know if this helps.

Thanks!

[Karl]

Hmm, I just need an edited PDF for tax reasons. Can’t you guys just issue me a PDF with a changed address?

~Karl

[Josh]

Hey Karl,

I apologize for the inconvenience here. This is partially a business decision as well. We’re unable to generate multiple invoices for a single transaction.

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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