[Josh]

This reply is private.

[Josh]

Hey Dan,

No problem. Happy to help!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

The error looks like it may be associated with a query timeout that may be set low for the associated host. You could take a look at this tutorial to see if any of these solutions work to increase this limit there http://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/.

Let me know if this helps or if you continue to see these types of errors.

Thanks!

[Josh]

Hey Gary,

Thanks for reaching out to us!

Unfortunately this isn’t something that would be managed from WordPress dashboard. You could add additional fields if you were using our Pro plugin in conjunction with the Community Events plugin that would automatically display on the front-end submission form.

However, to modify the fields and selectively display any of the default sections, you would need to follow the Themer’s Guide and copy those sections into your theme and customize the output there.

Let me know if this helps.

Thanks!

[Josh]

Hey Deborah,

Thanks for reaching out to us!

This definitely does sound like an odd issue to be having here. The paths that is being attempted appears to be errant there including an additional “1” section to the path which doesn’t exist.

I haven’t seen this particular issue yet. One potential thought here would be in regards to your current site setup, does the install happen to be a WordPress multisite install?

Thanks!

[Josh]

Hey Christos,

Thanks for reaching out to us!

Do you happen to have any other Facebook pages where this is occurring? Was going to test with the supplied page but the event no longer has any upcoming events to test the import with.

There are some limitations with the current configuration and sync there, however we are working on a plugin that will change the way we approach all of our import solutions to provide a much better experience for importing events. If you would like, you can reach out to us via support[at]theeventscalendar.com if you’re interested in being a beta tester for that particular plugin?

Thanks!

[Josh]

Hey Mark,

Thanks for reaching out to us!

For this, you could follow our Themer’s Guide to copy the Event Tickets > src > views > tickets > rsvp.php file into your theme. From there, you can modify the “value” on the quantity input field there to default to “1” (rather than it loading with 0).

Let me know if this helps.

Thanks!

[Josh]

Hey Yves,

Thanks for reaching out to us!

This is outside of what we’re able to provide support for, however I would be interested in seeing if I could create the issue you’re describing to see if I could help get you pointed in the right direction for a solution here.

If you wouldn’t mind, could you give a little more information about how you’re using the Gravity Form as well as send over the export file for the form so I can use the same form that you’ve got set up there?

Thanks!

[Josh]

Hey Stefan,

I’ll go ahead and close this thread for now as well and we’ll continue supporting you in those other threads.

Thanks!

[Josh]

Hey Stefan,

Sounds good! Happy to help.

I’ll go ahead and close this thread for now. We look forward to serving you in those other threads.

Thanks!

[Josh]

Hey Gergana,

I apologize for the delay here. I was able to do some further testing on the Ticket Fieldset and how it’s saving the values with the Bulgarian characters. Unfortunately, it does look like there is a bug here that will need to get addressed, I’m opening up a bug ticket for this particular issue.

It looks like this issue is most likely tied to the CSV export issue as well and has been documented in that ticket as well.

I apologize for the inconvenience of this particular issue. You’ll be notified here as we make progress on this one.

I need to look back over the other parts of this particular thread and get back to you on those.

Thanks!

[Josh]

Hey Bryce,

Thanks for reaching out to us!

You can accomplish this by using the WordPress “pre_get_posts” filter. This will allow you to modify the arguments for the query that displays the results for that particular view. For this case, if you wanted to increase the number of posts pulled for the “tribe_events_cat” archives, you would use a snippet such as:

https://gist.github.com/BeardedGinger/56de2ae8b233095d8e8d1fa10b4f632c

added to your theme’s functions.php file.

Let me know if this helps.

Thanks!

[Josh]

Hey Maryse,

Thanks for reaching out to us!

I tested this on my local install but was able to see all the associated links there as expected. However, looking at the screenshot you’ve shared, it looks like there is a successful ticket creation notice there but it doesn’t have the ticket listed below. Is the ticket getting created and visible within your WooCommerce Products?

Thanks!

[Josh]

Hey Lee,

Thanks for reaching out to us!

The title is most likely driven by your theme in your functions.php file (or a file flowing into it) or possibly by an archive.php file or similar. The issue here is that our plugin views utilize the archives and many themes may check to see if the current view is an archive view and apply a specific title to it. However, there is an easy way around this by adding an additional conditional check to those lists.

If you don’t mind, could you send over a copy of your current theme and I can help get you an exact snippet to correct this behavior.

For the license, once you move the site over, you can disconnect the license key from your staging site on your account at https://theeventscalendar.com/my-account/license-keys/. From there, you can re-validate the key on your live site.

Let me know if this helps.

Thanks!

[Josh]

 

Hey Amanda,

Thanks for following up with us here. That’s definitely understandable, if the majority of the events are Recurring events, you can change the setting for the recurring events clean up to be 6 months in the Event Settings > General tab.

You could then use a plugin such as WP Crontrol to manually run the “tribe-recurrence-cron” there.

Let me know if this helps.

Thanks!

[Author]

Posts