[Josh]

Hello adambowie,

Thanks for reaching out to us and sorry for the delayed response.

Is this occurring with all emails associated with the transaction or just the ticket emails?  If it is all emails associated with the transaction, you could try using a email delivery service such as SendGrid to see if that helps keep your emails out of the spam folder.

In regards to the text version of emails, I’ll have to follow up with our team on this one to see if I can get more information for you.

I’m sorry I wasn’t able to give you a direct response however hopefully we can get more information for you as quickly as possible.

Thanks!

[Josh]

Hello communityanswers,

Thanks for following up with us!

This isn’t a known bug with ACF Pro that I am aware of. I only tested with the free version because it was the only version I had readily available. If the free version works with our recurring events my assumption would be that the Pro version would as well.

Since I was able to get the free version to work, whether or not the free version works on your site will give us more information on what may be causing the conflict.

Thanks!

[Josh]

Hello everyone,

Thanks for following up!

It looks like everyone was able to get their issues with the search functionality resolved. I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello stevenmilstein,

In the meantime, you can hardcode the starting price by using the “tribe_eb_event_cost” filter. Here is a simple example of how to use this filter that may be helpful in creating a solution that will work for your site’s events. This customization should be made to your theme’s function.php.

I’ll go ahead and close this ticket for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello Rachel,

Thanks for reaching out to us!

I’m sorry to see that you’re having trouble with the plugins. Hopefully we can help to get you pointed in the right direction for the best solutions to these problems quickly.

To start off, I took a look at your site and it appears that the majority of these issues may be due to your current theme’s use of AJAX. Our plugin relies heavily on AJAX. We provide the ability for theme’s to hook into this use as well but will require a developer to set this up within the theme.

However, for a much simpler solution, it looks like there may be a setting within your theme that allows you to disable the use of AJAX. Can you look at your settings and try disabling that feature on your theme to see how that affects the plugin?

For the addition of new events, this can be done on the front end of the site using this page http://www.tafaforum.com/events/community/add.

I look forward to hearing back from you! Hopefully we can get these issues cleared up for you quickly!

Thanks!

[Josh]

Hello om4,

Thanks for reaching out to us!

This is definitely a troublesome issue to be having and I apologize for the inconvenience.

A couple of questions that will help us in attempting to diagnose / troubleshoot this issue for you.

1. <span style=”line-height: 13px;”>Did this duplication issue just start happening after an update to WordPress core, the Events Calendar plugin, or any other update that you can think of on the site or your server?</span>
2. Is it only happening when creating recurring events?
3. Can you try following the Testing for Conflicts procedures on your staging site? In this scenario, leaving the staging site with default theme and only the couple of TEC plugins active for a couple of days and sporadically creating events to see if the issue continues to occur with everything disabled.

I look forward to hearing back from you on this issue.

Thanks!

[Josh]

Hello thisismarkc,

Thanks for reaching out to us!

This is definitely a strange issue to be having and I apologize for the inconvenience. Hopefully we can get this sorted out for you.

As an initial step, since your site was restored to an older date, can you verify that the core (free) Events Calendar from the repository is the latest version (3.7) as well as all of the add-ons?

Thanks!

[Josh]

Hello dejavudotcom,

Thanks for reaching out to us!

Usually, it’s not a good idea to modify plugin files directly since the functionality will be lost when updating. However, if you change the public $type parameter within the TribeEventsFilter_Venue.php to “select”, you should get the dropdown functionality for the venue filter.

Let me know if this helps.

Thanks!

[Josh]

Hello centreamuza,

Thanks for reaching out to us!

We apologize for the inconvenience you are having with the performance of our plugins. We are actually currently  working on our next release which is due to be released very shortly. This release comes after we’ve been focusing on performance as part of our Summer of Performance. This release should help to greatly increase the performance of the plugin on your site.

Until then (and possibly moving forward after the plugin update), it may be beneficial to look into switching hosting plans if your site is resource or database heavy with the use of the ecommerce and events systems together.

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Josh]

Hello reservect,

Thanks for opening a new ticket for this issue!

If you can document what happens with your auto import here that would be hugely beneficial for us in trying to recreate and test this issue. If you can also include your Calendar settings for the import here that would be great as well.

Thanks!

[Josh]

Hello communityanswers,

Thanks for reaching out to us!

I’m sorry you’re experiencing issues with using the plugins. Hopefully we can get this sorted out for you quickly.

I just tested on my local install using The Events Calendar Pro and the free version of the Advanced Custom Fields plugin. I tested with a couple of fields on a recurring event and was able to save and edit the values and they are reflected throughout all the events for that recurring event. Have you tried testing with the free version of the plugin to see if that works for you? If so, there may be an issues with the ACF Pro that needs to be resolved.

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Josh]

Hello communityanswers,

Thanks for reaching out to us!

I’m sorry you’re experiencing issues with using the plugins. Hopefully we can get this sorted out for you quickly.

I just tested on my local install using The Events Calendar Pro and the free version of the Advanced Custom Fields plugin. I tested with a couple of fields on a recurring event and was able to save and edit the values and they are reflected throughout all the events for that recurring event. Have you tried testing with the free version of the plugin to see if that works for you? If so, there may be an issues with the ACF Pro that needs to be resolved.

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Josh]

Hello stellarblue,

Thanks for following up with us!

I’m sorry to hear that the update didn’t solve your email issue. There are a couple of other things that you could try.

1. <span style=”line-height: 13px;”>You could try running the emails for your website through SMTP using a service like SendGrid and this plugin.
   </span>
2. You can try following the Testing for Conflicts procedures to see if there is another conflict which may be causing the email send issue.

Hopefully this will help to get you pointed in the right direction.

Thanks!

[Josh]

<p>Hello henricocounty,</p><p>Thanks for following up with us!</p><p>It looks like the mobile stylesheet is being enqueued early. You can try to manually decreasing the breakpoint size ( currently set to 768px ) using the “tribe_events_mobile_breakpoint” filter to see if you can force the stylesheet to load at a lower screen size.</p><p>Hopefully this will help to get you pointed in the right direction. Unfortunately, there isn’t a whole lot we’re able to do with supporting theme conflicts but hopefully this will get you to determine where the conflict may be arising. </p><p>Thanks!</p>

[Josh]

Hello reservect,

Thanks for your input on this topic!

We’re now in the process of trying to recreate this issue so we can pursue a solution for an upcoming release. I apologize for any inconvenience this may have in the meantime but know we are working on a solution for this issue.

I’ll go ahead and close this ticket. If anyone has any  further notes on this issue, please open a new ticket to express the specifics of your issue.

Thanks!

[Author]

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