[Josh]

Hey Mamta,

You should now have a new item in your admin bar that looks like this https://cloudup.com/csMK-1jsYXl. When you access the events page, it should turn red (or yellow) since you’re experiencing slow loading on those pages. If it does, you can click on that link and it will point out the different queries that are taking the longest.

You can then take a screenshot or copy the text from those slow queries and paste them into a private reply here. That’ll give us the information we need to see exactly what is causing the page to load so slowly for you.

Thanks!

[Josh]

Hey,

No problem.

Unfortunately there isn’t a way to preview the ticket directly, particularly not in a way that would include specific order details that you would be looking for in the customization process. This however is a great idea and we would love for you to log it on our UserVoice page to get some further feedback from the team and community.

Let me know if you have any further questions.

Thanks!UserVoice

[Josh]

Hey,

Thanks for following up with this information!

A couple of notes:

1. Could you try disabling and purging the W3 cache and just activating the built-in calendar cache as a test? Not proposing this as a long-term solution, just want to see if the built-in cache on it’s own is able to speed up your events pages.
2. For the dashboard, have you tried turning on WP_Debug and using a tool such as the WP Debug Bar? If you’re seeing some delays, this plugin will help to narrow in on the long queries and may help us get pointed in a good direction in determining what may be happening here.

Let me know if this helps.

Thanks!WP Debug Bar

[Josh]

Hey Cindy,

Thanks for providing the CSV file. It looks like the actual process of exporting it to CSV is what’s creating the issue. What are you currently using to convert the CSV file? When I tried the original Google Doc link you sent, I exported it to CSV and it gave me a clean CSV. However, the CSV that you’re generating and exporting includes the “?” instead of the characters that you want https://cloudup.com/c1gnpDvlcDE.

I would like to also apologize for the frustration that it has been in getting this one figured out. To expedite that passing of files I should have directed you to send via email sooner and that was a failing on my part. However, it looks like we may have figured out the root of the problem now and can work together to get a workflow in place that works for you in importing your events.

Let me know if this helps.

Thanks!

[Josh]

Hey Robert,

Would you have the ability to set up a new development site on your current hosting environment? You can then start from a fresh install with the plugins and ensure there isn’t an issue with the hosting environment that could be causing the problem.

A couple of other thoughts:

1. Can you try changing the events slug to something other than “compliance-calendar”? Maybe trying something else will help to “kickstart” the views. You’ll need to re-save permalinks again after changing this slug.
2. My concern with the multiple calendars is that there could be something that gets saved into the database or other permanent setting which could be causing the conflict. Sometimes, even after deactivating a plugin the impact of some of the settings can continue to affect the site.

Let me know if this helps.

Thanks!

[Josh]

Hey Cindy,

Thanks for following up and following the Testing for Conflicts procedures.

Unfortunately I’m still not able to reproduce the issue and the events are importing as expected. Would you mind sending (via dropbox or Google Drive) the actual CSV file that you’re importing. You did previously send the Google Spreadsheet that I used to generate a CSV file, however there may be a difference if you send me the exact CSV file that you’re attempting to import.

Thanks!

[Josh]

Hey Franco,

To start, it sounds like you’ve tried adding the generateWP.com code to your site however that’s not working? Could you clarify a little bit on that point, is the code not creating the new taxonomy for Venues that you would like to see and assign on the backend of your site?

Thanks!

[Josh]

Hey DeDe,

Thanks for reaching out to us!

It definitely sounds like our plugins could be a good fit for you. I’ll try to hit all of your concerns here:

1. We don’t have any trial downloads, however we do have a 30 day money back guarantee. If you find that the plugins don’t work for you, you can request a full refund within 30 days of your purchase.
2. Unfortunately we also do not have any bundle price options at this time.
3. There currently isn’t a way to set an event without creating a date for the event. If you didn’t want to have a set date for some of the tentatively scheduled events, you could add a range but the event would show on the calendar for all of the dates within that range.
4. You can set Facebook events to import automatically from any number of different Facebook pages. To be honest we haven’t tested with thousands of different pages, however I would expect there to be some performance issues and possibly some potential timeout issues when interacting with the Facebook API if there were that many events trying to be processed at once.
5. You can definitely edit the events that are imported via Facebook after they have been imported.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us! The title definitely did catch my attention 🙂

I unfortunately don’t have any references for customized templates at hand. Usually people will request information on how to customize and once we give them that information we don’t typically hear back from them with their customized templates.

This is a great request though and something we could definitely do a better job at tracking. If you would like to track it, we did just send out a tweet requesting if anyone in the community has any customized examples that they’d like to share.

I’m sorry I wasn’t able to give you any direct solutions here but hopefully this is able to help.

Thanks!tweet requesting if anyone in the community

[Josh]

Hey Douglas,

Thanks for reaching out to us!

There are a couple of options that you can pursue for setting this up. If you would like to dig into the code for adding the necessary capabilities to new roles, you can take advantage of the “capability_type” that we add to each of the Events, Venues, and Organizers custom post type. You can see where the post type registration begins here and see the capability types for each of the custom post types.

Alternatively, you could use a third-party capability management plugin to quickly and easily create new user groups and give them the necessary access for adding/editing those different plugins.

Let me know if this helps.

Thanks!here

[Josh]

Hey Jeremy,

Thanks for reaching out to us!

Did this occur after a recent update to the plugins? Which versions of the Core plugin and Pro plugin are you currently using?

Also, would you mind checking your theme (or child theme) to see if there has been a “tribe-events” folder added? If so, there could be some custom code there that can be modified to get these links working.

Thanks!

[Josh]

Hey Sean,

Thanks for reaching out to us!

Unfortunately it appears that you’re currently running into a couple of different bugs that we have logged and will be addressing in one of our upcoming releases. I’ve added this ticket to our internal thread for tracking these issues. You’ll be notified here as we make progress on this one.

I apologize for the inconvenience, let me know if you have any further questions.

Thanks!

[Josh]

Hey Jonathan,

Thanks for reaching out to us!

The most common reason for tickets not appearing is due to start and end date sales being set for the ticket and the current date falling outside of that range. For the event, check those settings for the tickets created on that event and ensure that those fields are either blank or include a date range that includes the current date.

Let me know if this helps.

Thanks!

[Josh]

Hey Sören,

Thanks for reaching out to us!

You can definitely accomplish this by making a couple of modifications to the list-widget.php file.

First, you can add a “$count = 0” to the top of the file. Then, within the “foreach( $posts as $post)” loop, you can add a “$count++”

This will cause the “$count” variable to increase by “1” for each event that is to display within the widget. You can then do a conditional based on the count around your custom code to target the first instance of an event.

Let me know if this helps.

Thanks!

[Josh]

Hey Andrea,

Thanks for reaching out to us!

Would you mind posting the system information from the Event Settings > Help tab into a private reply here?

A couple of questions that to get us started as well:

1. How many events are you currently hosting on your site? When creating recurring events, how far into the future do you have them created for?
2. Do you have any caching set up on your site? We did add a month view cache in the latest version of the plugin, do you have that activated under the Display tab within the Event settings https://cloudup.com/ciQPbmKx5jL.

Let me know if this helps.

Thanks!

[Author]

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