[Josh]

Hey James,

So you’ve got custom content that you have above every event that you’ve entered into the Advanced Template Settings WYSIWYG under the Event Settings > Display tab?

If so, you can modify the “default-template.php” to ensure that “<?php tribe_events_before_html(); ?>” is displayed outside of any column formatting that might be set within your theme. You should be able to find this file within your theme and within a “tribe-events” folder.

Let me know if this helps.

Thanks!

[Josh]

Hey Leo,

Thanks for reaching out to us! Unfortunately we’re unable to offer any support here in our Pre-sales forum. This forum is only for questions about the PRO versions of the plugin.

However, to help get you pointed in the right direction, I would direct you to our Themer’s Guide and mention that we do have a general template there that applies to all event views. You could add your markup and logic to that page to get it to display on events.

If you have any further questions, we ask that you reach out on our forums at WordPress.org and I’ll go ahead and close this thread for now.

Thanks!

[Josh]

Hey Jeff,

Thanks for reaching out to us!

This happens to be a known bug with the current release and something that we’re actively working to resolve.

I apologize for the inconvenience of this issue. I’ve added this thread to our internal ticket for tracking this issue and you’ll be notified here as we make progress.

Thanks!

 

[Josh]

Hey Chris,

Thanks for reaching out to us!

1. In regards to the events with similar information but different locations, there isn’t directly a feature to accomplish this. You could take advantage of the Recurring feature for the creation of the events to start and then break the individual events out of the recurring series as you go through and customize the venue for each event. Although, another potential issue here would be the ticket structure and recurring events. Currently, tickets for recurring event apply to all events within the series rather than unique tickets for each instance of a recurrence.
2. Migrating a users purchase to a different item isn’t something unique to our plugin. This would be a setting or option within WooCommerce. With that, I believe you can manually adjust all of that information as an admin within the dashboard but this isn’t something a user would be able to manage on their own via the front-end of the site.

Let me know if this helps.

Thanks!

[Josh]

Hey Nikolaus,

You can accomplish this customization within the plugin settings. Take a look a the Event Settings > Display tab in the date format section. There you can modify how the date will be displayed throughout the site and particular in this instance.

Let me know if this helps.

Thanks!

[Josh]

Hey Nikolaus,

I apologize with my confusion on the previous thread. The Organizer isn’t included by default here.

To accomplish what you’re looking for you’ll need to follow our Themer’s Guide to create a new template for how the single events display here within your list view. For the venue, you can use:

<?php echo tribe_get_venue() ?>

to just display the venue name without the link. To add the organizer, you can use:

<?php echo tribe_get_organizer() ?>

You can add these to the template wherever you would like them to display.

Thanks!

 

[Josh]

Hey Brian,

Thanks for reaching out to us!

I guess the first question would be whether or not you were able to get back into your site and get it live again? I tried the link you’ve provided and it is currently going to a Bluehost landing page.

This definitely sounds like an annoying problem to be having. As an initial step, did you try running all of The Events Calendar plugins with a default WordPress theme such as the Twenty Fourteen theme? Usually when themes bundle our core plugin it means that they have custom code for displaying the events calendar to better fit the theme. Sometimes that code can become deprecated and if they happen to use a function that no longer exists, you’ll start to get the white screen like you describe.

Let me know if switching helps in this case. If so, we at least have an idea of where to start looking for a culprit.

Thanks!

[Josh]

Hey Tommy,

Thanks for reaching out to us!

The highest level class that we have on that template is “.tribe-events-pg-template” so you can try targeting that class within your CSS file and making it wider. However, depending on your template, there could be an additional wrapper that could be causing the current size issue on that template. Without being able to see the live site (currently a lander modal on the site) it’s hard to say exactly what the solution would be here.

Thanks!

 

[Josh]

Hey Colin,

Thanks for reaching out to us! Also, thanks for going ahead and sending us a copy of your .ics file! That really helps us to get right into testing these things.

I did a couple of tests and for some of the events I can see the issue you’re and for others I’m seeing other strange import issues. I’ve created a new internal ticket for this and have added this thread to that ticket. You’ll be notified here as we make progress on this one.

I apologize for any inconvenience.

Thanks!

[Josh]

Hey Nikolaus,

Thanks for reaching out to us!

It looks like this layout is a customized version of our list view. If you check your theme, you’ll most likely see a “tribe-events” folder which contains customized templates.

What you could do is take a look at this folder and find the appropriate list view file that is controlling this layout. You can then compare to the original list view files in the plugin folder within the “views” folder. You should be able to bring over the section which controls the organizer output.

Let me know if this helps.

Thanks!

[Josh]

Hey James,

Thanks for reaching out to us!

I apologize for the inconvenience. We received an updated copy of the Avada theme yesterday and personally like the styles that are added but can understand your complaints here.

For the “Advanced Template Settings” could you be more specific about what you’re wanting removed here? Are you wanting the template reverted back to the default styling here?

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

I’ve tested this particular issue and was able to verify that this does appear to be a bug with the latest version of the plugin. I’ve created an internal ticket for tracking this issue and you’ll be notified here as we make progress on this one.

I apologize for the inconvenience. If you have any further questions about this process please don’t hesitate to ask.

Thanks!

[Josh]

Hey Lara,

Thanks for reaching out to us! Looking at your site it appears that the issue you’re facing might be different than the original issue described in this thread.

Would you mind opening a new thread with a little more information about the problems you’re experiencing on your site?

Thanks!

[Josh]

This reply is private.

[Josh]

Hey James,

Thanks for reaching out to us! We ask that you please open a new thread since similar issues can have different causes. This allows us to ensure we’re able to address everyone’s threads fully and directly without having to juggle multiple problems in a single thread.

Kenneth,

I’ve done some tests and was able to replicate the issue you’re describing with the .ics file. It looks like there may be a type within the calendar that isn’t recognized and is causing the entire import to fail (when doing in bulk). I’ve logged the issue in our system and you’ll be notified here as we make progress.

In the meantime, there was an existing bug associated with Google Calendar and recurring events that should be addressed in the next release. This should resolve the issue with the automatic imports from the feed.

Let me know if this helps.

Thanks!

 

[Author]

Posts