"Event templates" and moving tickets

[Chris]

I’ve a client currently using another event plugin with WordPress to sell admission to nursing courses, which are scheduled around the country. We’re interested in migrating to a solution that works with Woocommerce because we’re selling virtual classes through that platform with LearnDash LMS.
I’ve got a couple of questions about Events Calendar functionality. First, because many of these classes happen again and again — same class description, same content — but happen on different dates and in different locations, we’d like a way to create event descriptions that can be re-used with new venue and date information. Is that possible?
Second, we sometimes have users sign up and pay for one class, but end up having to migrate their “ticket” to another class on another date. Is that possible inside Events Calendar?

[Josh]

Hey Chris,

Thanks for reaching out to us!

1. In regards to the events with similar information but different locations, there isn’t directly a feature to accomplish this. You could take advantage of the Recurring feature for the creation of the events to start and then break the individual events out of the recurring series as you go through and customize the venue for each event. Although, another potential issue here would be the ticket structure and recurring events. Currently, tickets for recurring event apply to all events within the series rather than unique tickets for each instance of a recurrence.
2. Migrating a users purchase to a different item isn’t something unique to our plugin. This would be a setting or option within WooCommerce. With that, I believe you can manually adjust all of that information as an admin within the dashboard but this isn’t something a user would be able to manage on their own via the front-end of the site.

Let me know if this helps.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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