[Josh]

Hey Allan,

Thanks for reaching out to us!

To start, you’ll want to follow what is described in the tutorial you linked to so we can get our tickets near where we would like them to end up. To give you a little more of a direct response and to ensure I’m not giving you a code snippet that would cause more confusion than help, would you mind linking me to an event that has both a featured image and WooCommerce Tickets on your site?

Thanks!

[Josh]

Hey eandp,

Thanks for reaching out to us!

I took a look at your site and this appears to be happening to all pages and not just the event related views. Does this issue persist with our plugins deactivated?

Thanks!

[Josh]

Hey Keith,

When adding the page to your settings for import, did you add the entire slug or just the “323817437784664” part? When I add just the numbers, the importer recognizes and makes it available within the import section however there are currently no future events to be imported.

Let me know if this helps.

Thanks!

[Josh]

Hey Sharon,

Thanks for reaching out to us on this one.

You mentioned there was a screenshot for IE10, would you mind sending that over? I tested on Android and noticed what you’re describing, however for mobile I’m not so sure this is a bug as much as it’s just the way these devices decide to handle the number fields. On desktop, the majority of browsers leave the up/down arrows off until you hover and then you’re able to click. This type of behavior would be a bit awkward on mobile.

Let me know if this helps.

Thanks!

[Josh]

Hey Sharon,

Thanks for reaching out to us!

I just tested this on my local install and was able to add an event category as a submenu item and then reviewed the front-end of the site to verify that I was able to click that item and successfully make it to the archive for that category.

A couple of quick questions that may help us here:

• Are you able to navigate to an event category archive if you click on the category link within a single event view? Or does that generate the same behavior as the generated when adding it to your menu.
• Have you tried following the Testing for Conflicts procedures to ensure there isn’t a conflict with an existing plugin or theme?

Let me know if this helps.

Thanks!

[Josh]

Hey Bengt Schröder,

Thanks for reaching out to us and bringing this to our attention. I’ve posted an internal discussion with our development team about this issue. You’ll be notified here as we do further research and determine the necessary fix.

I apologize for the inconvenience. Let me know if you have any further questions.

Thanks!

[Josh]

Hey Eric,

Thanks for reaching out to us!

I’m not sure there will be a straightforward way to accomplish this within the shortcode however you could create a custom page template and build the custom query there. I can help to get you pointed in the right direction but first can you show me the code that you used to create the “Band” and “Host” categories for the Organizer? This will determine how the query would be built.

Thanks!

[Josh]

Hey,

Thanks for following up with us here.

I took a look at our internal system and it looks like the original ticket that was created has been shipped. However, it looks like there may have been a misunderstanding with the original issue since there were multiple participants on that previous thread.

As a starting point, would you mind sending me a screenshot of the recurrence rules that you have set within the event settings for the linked event?

Thanks!

[Josh]

Hey Mad Dog,

Thanks for reaching out to us!

This is an interesting point and does make sense. Currently, the code snippet is needed to have the failed login redirect back to the community events login. I’ve created a new internal ticket for this and you’ll be notified if/when our team pushes forward with changing this behavior.

Thanks!

[Josh]

Hey Kimberlee,

Thanks for following up on this one.

When adding the code, the last line is “…”, when adding does your template have the “…” verbatim or does it include the rest of the default template content that comes after. If it doesn’t include the rest of the code, then there will be nothing to display on the events page.

Let me know if this helps.

Thanks!

[Josh]

Hey Cristina,

Thanks for reaching out to us!

Would you mind sending us the IDs for the pages that you’re using for importing (or the individual event IDs that you’re importing)?

If the events are coming from a particular page, we usually see a consistent import of the organizer and the events getting associated with the same organizer rather than the organizer getting duplicated. However, there are factors for the event that sometimes create a bit of inconsistency here that we’re unable to know and process upon import that the organizer is the same since the data can be different coming from Facebook.

Thanks!

[Josh]

Hey Mark,

Thanks for following up with us here! For the difference between the two environments, are they both set with the same timezones? The function for displaying time is processed through some timezone considerations and that could potentially impact here.

However the more pressing matter, it definitely sounds like there is something strange going on with the tag archive displaying the HTML code. A couple of quick questions:

1. Can you be more specific with the steps taken to recreate the white screen with html content? I’m unable to replicate and want to make sure I’m doing the right steps.
2. At that time, did you have all other plugins deactivated and a default WordPress theme activated? Additionally, do you have any caching setup at that time? If so, did you try purging the cache prior to testing?

Let me know if this helps.

Thanks!

[Josh]

Hey Anna,

Awesome! I’m glad this was able to get fixed. I’m thinking it must have been either a calendar setting or potentially a setting with another plugin that was causing the issue since the initial import of the database didn’t recreate the issue for me.

It looks like there is an empty “ttl” div in there https://cloudup.com/cAnNsKxlEmo. You can remove this by adding the following to your theme (or preferably child theme’s CSS file):

.single-tribe_events #ttl {
display:none;
}

Let me know if this helps.

Thanks!

[Josh]

Hey Diane,

Josh here 🙂 Cliff is still spending some quality time with his new little one around the house.

I’m glad we were able to get this resolved for you! I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey dpeschio,

Thanks for reaching out to us!

You can follow our Themer’s Guide to move those template files that have the lines that you would like to replace into your theme and replace those lines.

I’ll also do some further research, it sounds like there may possibly be a bug in our “tribe_get_cost” function since it should be pulling any sales prices if they are set.

Let me know if this helps.

Thanks!

 

[Author]

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