Ticket Amount Arrows not showing in all browsers

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  • October 19, 2015 at 1:43 pm #1015969
    maria miranda
    Participant

    On a previous update these up/down arrows went away. Now, the customer must manually edit the default “0” that’s in the quantity box and type in the quantity they want.

    For reference, there are currently live tickets at: https://www.cappellacantorum.org/event/holiday-festival-with-chorus-brass/

    So far, the problem is with IE10 (screenshot), iPhone Safari (IOS 9.0.2) or Android Lollipop.

    October 19, 2015 at 5:55 pm #1016063
    Josh
    Participant

    Hey Sharon,

    Thanks for reaching out to us on this one.

    You mentioned there was a screenshot for IE10, would you mind sending that over? I tested on Android and noticed what you’re describing, however for mobile I’m not so sure this is a bug as much as it’s just the way these devices decide to handle the number fields. On desktop, the majority of browsers leave the up/down arrows off until you hover and then you’re able to click. This type of behavior would be a bit awkward on mobile.

    Let me know if this helps.

    Thanks!

    October 20, 2015 at 8:36 am #1016254
    maria miranda
    Participant

    Yea! Where can I upload the screenshot for you to see?

    October 21, 2015 at 7:14 am #1016545
    Josh
    Participant

    Hey Sharon,

    You can use a file service such as Dropbox or Drive to send over the link. Or if you would like, you can email the file to support[at]theeventscalendar.com.

    Thanks!

    October 21, 2015 at 7:21 am #1016552
    maria miranda
    Participant

    Hi Josh!

    Here is a screenshot of what the tickets are looking like in IE 10 without arrows.

    https://drive.google.com/a/mirandacreative.com/file/d/0B3ieKiYgOgQ9YnRySUQ3Tl9NRW8/view?usp=sharing

    October 22, 2015 at 5:40 am #1016822
    Josh
    Participant

    Hey Sharon,

    Thanks for adding that link. It looks like the link is private. Would you mind updating the share settings for the file to be accessible by anyone with a link?

    Thanks!

    October 22, 2015 at 6:02 am #1016828
    maria miranda
    Participant

    Hi Josh!

    Sorry about that! I’ve changed the settings so you should be able to view it now.

    October 23, 2015 at 1:37 am #1017182
    Josh
    Participant

    Hey Sharon,

    I did a little bit more research and it looks like IE 10 just has limited support for the number field that is being used there. It works as in it does validate for numbers but it doesn’t include the increment/decrement buttons that are common in other browsers.

    I apologize for the inconvenience on this one, however it looks like this is something that is intentional within that particular browser.

    Thanks!

    November 7, 2015 at 6:05 am #1022800
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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