[Josh]

Hey Astrid,

Awesome! Happy to help

There are some known issues where this doesn’t fully work with localized sites, however the update coming for the plugin should address those issues.

Thanks!

[Josh]

Hey Kate,

I’m trying to do some test with these files. I was able to import the test file and didn’t notice any strange behavior with those test events. I’m getting a javascript error with the main LCS calendar but will test again shortly after making a couple of adjustments on my side to make sure I’m not running with a conflict there.

I did want to point out that there is a known bug with some events importing with an end date prior than the start date. There hasn’t been one noted as dramatic as you’ve noted here (almost a year behind) however the root issue could be the same with this one. We have that issue logged and should be releasing an update for that issue in the near future.

I’ll continue my tests with the links you’ve provided and will follow up.

Thanks!

[Josh]

Hey Ryan,

Thanks for following up. I’ve run a couple of tests with single events and “Next Events” within the countdown settings but was unable to replicate the issue. A couple of other questions:

1. When the counter is counting down, is the remaining time until the event accurate? If you calculate the countdown, would it end at the start time of the event?
2. Have you tried following the Testing for Conflicts procedures to ensure there isn’t an issue occurring with another plugin or your active theme?

Thanks!

[Josh]

Hey Justin,

No problem, shortcodes are currently being filtered out however we can adjust that with a little snippet to allow them to work in your archive views again.

add_filter( 'tribe_events_excerpt_allow_shortcode', 'mysite_allow_shortcode' );
function mysite_allow_shortcode() {
return true;
}

You can add the above snippet to your theme’s functions file to allow for shortcodes to show again within your excerpts.

Let me know if this helps.

Thanks!

[Josh]

Hey Kevin,

That location should be correct. I just tested on my local install with the change and it worked as expected on the Map view.

One question, is your site translated into a different language? We’ve seen some issue with this solution not working for localized sites.

Thanks!

[Josh]

Hey Michael,

Thanks for following up here.

When you tested a new site, did you copy the main events calendar plugin from the WordPress repository or did you use the “992.0.11” version from your current site?

I ask because a “992.0.11” version most likely is not a clean version of the plugin since we’ve never released a version like that. A numbering like that is common when a developer or someone working on a site makes customizations directly to plugin files and doesn’t want the plugin to become available for automatic update and have those changes overwritten.

The best advice I would have for now would be to upgrade to version 4.0 and see if the issue persists.

Thanks!

[Josh]

Hey William,

Thanks for following up with us here.

It looks like you’re using WPML on the site and having translations pulled in here? Do the slugs match on the backend as they do here, with the misspelled “organizer”? A couple of further thoughts:

1. With the string translations available with WPML, are organizers and venues included there?
2. Have you tried re-saving the permalinks (Settings > Permalinks) on the site to see if flushing the permalinks resolve the URL issues.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for following up here.

I’m not sure what’s going on with the different translations. Reviewing the documentation for the function used here, it sounds like it should work with localization however the majority of feedback here is that it isn’t.

We do have the bug logged a more complete solution should be released in an upcoming update to the plugin, however another “quick” fix until then is to do as Hans has suggested here and use the excerpt field for the events. The function used to populate this content will first check the excerpt field and if it’s empty will use wp_trim_words (based on suggested update above) to shorten the content.

Thanks!

[Josh]

Hey Everyone,

Thanks for reaching out to us and bringing this issue to our attention!

We’ve got this bug logged in our internal tracking system and will notify you here as we make progress on this issue. I apologize for any inconvenience that this issue has caused.

In the meantime, you can fix this issue by making some quick modifications to the core plugin. These changes will get overridden with the next update which will include an official fix to this issue.

Within the main Events Calendar plugin, navigate to the src > functions > template-tags > general.php file and open it within your preferred text editor.

Navigate to line #1320 within that file. It should look like:

$excerpt = wp_trim_excerpt( $excerpt );

You can change that line to be:

$excerpt = wp_trim_words( $excerpt, ’55’ );

Where “55” is the number of words that you would like the excerpt to be there.

Let me know if you have any further questions or concerns here.

Thanks!

[Josh]

Hey Rob,

Thanks for reaching out to us!

This is definitely possible. There are a couple of different approaches that you can take with this though. Here is a quick example that should get you what you’re looking for. It’s a bit convoluted but should get the job done for you.

Let me know if this helps.

Thanks!

[Josh]

Hey Kate,

Thanks for reaching out to us!

I apologize for the inconvenience you’ve had with using our plugin. I can definitely understand the frustration however I do appreciate the steps that you’ve taken for debugging so far that are definitely helpful in determining what’s going on with these imports.

As a starting point, I would like to do some tests myself so I can see the feeds and the import firsthand to see if I can determine what’s happening. Could you provide me with the feeds or the ics files in a private reply?

Also, I do want to remind you that we do have a 30 day refund policy which allows you to get a refund for any reason. I would like to still look at the issue to help resolve the problem but still want to let you know that is an option that you do still have as well.

Thanks!

[Josh]

Hey Dan,

Thanks for reaching out to us!

Looking at the error, does the error only display after you’ve made the change from the previous thread? If you remove that snippet, does the error go away? I only ask because it doesn’t appear that the snippet would have any impact on the enqueueing of resources.

Thanks!

[Josh]

Hey John,

Thanks for reaching out to us!

I apologize for the inconvenience of this issue. It appears that this is a known bug that currently has a patch awaiting review to be sent out with the next updates to the plugin. I’ve added this thread to our internal tracking system and you’ll be notified here as we make progress.

Let me know if you have any further questions/concerns about that process.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

To start, have you updated to the new ticketing solution for the Events Calendar? With 4.0 we’ve combined all the ticketing solutions (WooTickets, EDD Tickets, etc.) into a single premium plugin called Tickets Plus. You can find more information on that here.

Does the issue persist after making those updates? I did a quick review and it appears that based on the exact snippet from the other thread, an array should be getting passed to that function based on all the variables there.

Let me know if this helps.

Thanks!

[Josh]

Hey Kyle,

Thanks for reaching out to us!

I took a look at your site and did a test export and saw exactly what you are describing here. As an initial step for attempting to recreate, can you send me the exact settings for what you’re using for:

1. the main WordPress timezone setting
2. the timezone setting on the events

Thanks!

[Author]

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