Events disappearing before start time

[ryansearle]

Hello,

I have a countdown timer at the top of my website that shows when the next event is happening. I also have a portion of the homepage that shows upcoming events. For some reason the events are being marked as over before the actual start time. For example, I am writing this post at 2:43pm MST and my next event is at 5:00pm MST. The event is already off of the homepage upcoming event and my event timer says the next event is in 17hrs (Which is tomorrow’s event). I need the 5:00pm event be displayed until it ends. What is going on?

Thank you,

[Josh]

Hey Ryan,

Thanks for reaching out to us!

As a start, can you check the main timezone setting for your WordPress install (Settings > Timezone) and verify that it matches the timezone that you’re using for your events? It’s common for these types of issues for the timezones to be out of sync so the events may have passed in the timezone set for the site, however it hasn’t passed for the timezone intended for the event.

Let me know if this helps.

Thanks!

[ryansearle]

Hey Josh,

I have confirmed that the timezone is set correctly. I have Denver chosen for my timezone since I have MST. Any other ideas?

Thanks,

[Josh]

Hey Ryan,

Thanks for following up. I’ve run a couple of tests with single events and “Next Events” within the countdown settings but was unable to replicate the issue. A couple of other questions:

1. When the counter is counting down, is the remaining time until the event accurate? If you calculate the countdown, would it end at the start time of the event?
2. Have you tried following the Testing for Conflicts procedures to ensure there isn’t an issue occurring with another plugin or your active theme?

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts