[Josh]

Hey Joe,

I apologize for the delay here. I had a family emergency last week and had to take a few days off.

Thanks for following up and providing this additional information. I’ve added the information to my local install and have completed the initial import and the events imported as expected.

I also manually triggered the cron job that allows for the recurring import to work. The events didn’t reimport or get duplicated when manually triggering the action.

I’ve left it open and will wait for the next import to run on it’s own to see if they import that way.

Thanks!

[Josh]

Hey Jennifer,

Thanks for following up with us here. I’ll reach out to the rest of the team today to get more specific testing done here. Definitely seems like a strange issue and may be a setting within Outlook and the way that it interprets the time with importing.

Thanks!

[Josh]

Hey Sonya,

No problem. From that screenshot you can delete both of the “<?php ?>” blocks there to remove both the categories and the tags.

Let me know if this helps.

Thanks!

[Josh]

Hey Mary Anne,

That definitely sounds strange. You can try installing the WP-Crontrol plugin. This will allow you to manually trigger the cron jobs that are running behind the scenes and see which one is triggering the recurring event update and the associated email. Once we know that, we can continue to dig into the potential issue there.

Thanks!

[Josh]

Hey Barbara,

Thanks for reaching out to us!

I’m glad you were able to find a solution for this one. The users browser cache shouldn’t be impacting too much here. It could potentially allow the tickets to appear, however a purchase shouldn’t be able to be completed even if they had a cached version of the event page.

Let me know if this helps.

Thanks!

[Josh]

Hey Raymond,

Thanks for reaching out to us!

For this, you’ll need to customize the WooCommerce generated order email. To get the additional information, you’ll need to first get the event ID associated with the purchased ticket. This is stored in the “_tribe_wooticket_for_event” meta for the product.

From there you can get the date and title using that ID. https://theeventscalendar.com/function/tribe_get_start_date/ and get_the_title($id) should be good ways to get that information.

Let me know if this helps.

Thanks!

[Josh]

Hey Aaron,

Thanks for reaching out to us!

Unfortunately there doesn’t appear to be a straightforward way to modify this. It looks like you may need to duplicate the “tribe-events-ajax-maps.js” into your theme and customize the map market that gets created within that file. You’ll then need to dequeue the javascript file coming from the plugin and enqueue the customized version within your theme.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

I apologize for the issues that you’re experiencing here. Unfortunately, we currently only support WPML support for our Core plugin as well as The Events Calendar PRO. We are currently working with the WPML team to get support for our Ticketing solutions as well, however there are some issues like what you’re describing that do prevent full compatibility at the moment.

Thanks!

[Josh]

Hey Michael,

I’m sorry to hear that the plugins aren’t working for your current project. You can definitely request a refund by sending a copy of your receipt to support[at]theeventscalendar.com and requesting the refund there.

Thanks!

[Josh]

Hey Koro,

Thanks for reaching out to us!

Unfortunately that isn’t something that is currently available within our plugin. However, you could customize either the Event List Widget or the Countdown Widget by combining the features in each.

You can also suggest this feature on our UserVoice page for others to reviews as well as to be considered as a future feature within the plugin.

Thanks!

[Josh]

Hey Aleix,

Thanks for reaching out to us!

I took a look at your first screenshot but wasn’t able get clarity on the issue you’re describing with that one screenshot since it appears to be displaying as expected. Do you mind opening up the sharing on the other two screenshots? I’m currently unable to see them due to the sharing settings on the files.

Thanks!

[Josh]

Hey John,

Thanks for reaching out to us!

The first thing to do would be to take a look at the containing “divs” for the two different widget displays. You can then compare to the CSS style rules and make sure the style isn’t so specific that it can only impact the one widget area.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

Looking at the error, this appears to be a resource issue most likely associated with your hosting account. You’ll need to reach out to your hosting provider to help in resolving which may include a need to upgrade the account to get the additional resources.

I’m sorry I wasn’t able to give you a direct resolution however hopefully this will help to get you pointed in the right direction.

Thanks!

[Josh]

Hey Sheila,

Thanks for reaching out to us!

There isn’t a different header file that you would edit for our event views. It will be the same header as everywhere else. Since the additional buttons aren’t showing in that particular area of the header, my first guess would be that they were added, possibly via the functions.php file, with a conditional that doesn’t include the events pages.

For example, if “is_page” was used, then it wouln’t show on the calendar views. For this, you could add the “tribe_is_event_query” conditional to ensure the additions show.

If this was added directly to a header.php file, with the customizations done by the former developer they could have created a new header within the theme “header-____.php” that would need to also be customized.

Let me know if this helps.

Thanks!

[Josh]

Hey Linda,

Thanks for reaching out to us!

I’m not sure you can completely remove that portion of the URL. You can modify it though using the “‘tribe_events_category_slug'” filter. You can try returning blank there but not sure that will fully remove the value there.

Let me know if this helps.

Thanks!

[Author]

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