[Josh]

Hey Osmundo,

I’m terribly sorry for the delay here. I very much appreciate your kind words and thank you for your patience.

The issues with event information not updating in your calendar when modifying events where there being imported from, that is currently a known issue that we have set to be resolved in our upcoming release.

However, based on what you’re describing, if you delete an event within your Google Calendar I don’t believe the expected behavior here would be that the event would get deleted in your calendar on your website. You would need manually delete from both.

I’ve done several tests with different settings trying to replicate the issues described here in regards to import, however I haven’t been able to directly replicate the issues with the other events not importing (https://cloudup.com/cfJqS9dlyCQ). I’m also seeing the two events importing for January 16 – 17 however when looking at the the data from the .ics file that is being used for the import it contains both of those events (https://cloudup.com/c92X4rY5bxv).

For this, have you tried following the Testing for Conflicts procedures to ensure there isn’t a conflict with an existing plugin or theme that is causing the import issues?

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

It sounds like you’re looking for our Tickets plugin as well https://theeventscalendar.com/tickets/. The core tickets plugin is also free, however if you would like to charge for the tickets, you’ll need our Event Tickets Plus plugin which will allow you to integrate with different cart systems such as EDD or WooCommerce.

Let me know if this helps.

Thanks!

[Josh]

Hey Martin,

Thanks for reaching out to us!

Unfortunately, the styling here is mostly controlled by your current theme and having PRO wouldn’t adjust this display or provide additional control for manipulating it here.

However, we’d be happy to give you a little guidance on adjusting this once you purchase and post in our PRO forums and provide additional information such as the URL where this is occurring.

Thanks!

[Josh]

Hey Sara,

This should also be taken up in the WooCommerce support. Our plugin doesn’t have any impact on the checkout process which is fully managed through WooCommerce and the associated gateway plugins.

Thanks!

[Josh]

Hey Sara,

Thanks for reaching out to us!

Unfortunately, the payment gateway and checkout processing isn’t managed by our plugin. As a first step, you should try reaching out to WooCommerce. I believe the gateway as well as the ability to have split payments are both additional plugins that should be supported under their support process.

I apologize for the inconvenience here but you should be able to get support on the WooCommerce forums.

Thanks!

[Josh]

Hey MK,

Awesome! I’m glad you were able to get this one resolved.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey,

Doing some additional research, can you check the “Adjust daylight savings time” check box and see what the current status is and whether or not modifying that setting makes a difference here? These directions are from within Outlook.

• On the Tools menu, click Options.
• Click Calendar Options.
• Click Time Zone.
• Click to select the Adjust daylight saving time check box.
• Click OK three times.
• Exit Outlook.
• Restart Outlook, and then follow steps 1 through 3 to verify that the Adjust daylight saving time check box is still selected.

Let me know if this changes anything.

Thanks!

[Josh]

Hey Jason,

With some recent updates, we modified the way we generated the excerpts to give a little more control and consistency when they were used.

Formatting shouldn’t be getting removed here. Does the formatting stay removed if you switch to a default WordPress theme? Also, if you would like the full content to be displayed, you can use a larger limit that would cover larger text there.

Let me know if this helps.

Thanks!

[Josh]

Hey Rob,

No problem, I’m glad the workaround is able to work for now.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Aleix,

Thanks for following up here with access to the additional screenshots!

As an initial step, could you try switching to a default WordPress theme? There could potentially be some custom code in your theme calling the time that may be outdated or improperly formatted.

Let me know if this reveals anything about this particular issue.

Thanks!

[Josh]

Hey Joshua,

Thanks for adding this additional information! The conditional for the output is set to the “create” capability but this also makes sense that it would also get added when the ability to edit is added.

Thanks!

[Josh]

Hey Stacey,

When reaching out, let them know that for this site you’ve followed the following steps:

• Deactivated all other plugins and set to a default theme
• Turned on WP_DEBUG and WP_DEBUG_LOG and didn’t see any on screen errors or logged errors associated with the import attempt
• Reviewed the console using developer tools and didn’t see any javascript errors when attempting the import.

With that, ask them if they have any further error or debugging logs that would possibly reveal further information.

Let me know if this reveals anything there.

Thanks!

[Josh]

Hey Keith,

Barring any unforeseen issues in the QA process, our upcoming 4.1 release should now include the custom meta for tickets which will allow you to add additional information for the tickets. With this you could have a field to note that an attendee will no longer be attending. This would be a simpler and much more straightforward approach for getting rather than doing the custom option above.

Thanks!

[Josh]

Hey CDC,

Sounds good. Let us know what you find after applying the overriding CSS.

Thansk!

[Josh]

Hey Lisa,

Thanks for following up here and thanks for your patience as we work to get to the bottom of this.

I believe we may have figured out the root of the issue here. When deleting imported events, they don’t get completed removed from the database. They get saved as a new Custom Post Type entitled “deleted_event”. The first thing you’ll need to do to resolve is to delete all of these from the database. You can do this using phpMyAdmin and search for “deleted_post” in the post_type column of the wp_posts table (https://cloudup.com/cod5COrQOta).

You should then be able to search and import all the events from that iCal url!

Going forward, you can prevent this deleted post save by adding this following snippet to your theme’s functions.php file:

<!--?php <br ?--> ​
/*
* Prevents iCal importer from saving a copy of "deleted" events
* This means when you rerun an import, it will reimport any events you previously deleted
*/
function tribe_ical_dont_save_deleted () {
$ical_importer = Tribe__Events__Ical_Importer__Main::instance();
remove_action( 'before_delete_post', array( $ical_importer, 'deletedEventSave' ) );
}
add_action( 'wp_loaded', 'tribe_ical_dont_save_deleted' );

Let me know if this helps.
Thanks!

[Author]

Posts