Unable to import selected event

[Josh]

Hey Stacey,

Here is some more information about WP_DEBUG_LOG. You’ll also need to turn it on within your wp-config.php by adding

define( 'WP_DEBUG_DISPLAY', true );

Another thing you could try as well would be to completely remove the calendar plugins and iCal Importer plugins and try installing fresh versions of each to see if that helps.

Thanks!

[inkmouse2]

This reply is private.

[Josh]

Hey Stacey,

That’s definitely strange, nothing there seems like it would impact the functionality here.

I apologize if you’ve already followed these steps, looking back over the thread I didn’t see it mentioned explicitly but have you tried following the Testing for Conflicts procedures to ensure there isn’t a conflict with an existing plugin or theme?

Thanks!

[inkmouse2]

Hi Josh,

I’ve already followed the testing for conflicts. I disabled all plugins but the calendar plugins, and set my theme to 2014 — all with the same results. All my calendar plugins and WordPress are current versions.

Thanks,
Stacey

[Nico]

Hey Stacey,

Just wanted to let you know Josh will be out today, and mostly sure he will be back to you tomorrow.

Thanks for your patience,
Best,
Nico

[Josh]

 

Hey Stacey,

Thanks for verifying those steps!

Would you be able to set up a second test site and add the plugins there and see if the issue persists?

Your videos definitely show some strange behavior here that I’m unable to replicate. My next assumption, since we’re not seeing any error logged or shown in PHP or any javascript errors on the page or console, would be a possible resource limitation with the current hosting or a configuration issue that is preventing the import from running behind the scenes.

Were you ever able to run imports on the site or was this an issue that came up later?

Thanks!

 

[inkmouse2]

Hi Josh,

I was able to import urls and .ics files at one point (though it seemed that it worked randomly) then it just kind of quit working all together.

If it has something to do with my hosting, is there something specific I should be inquiring?

Thanks,
Stacey

[Josh]

Hey Stacey,

When reaching out, let them know that for this site you’ve followed the following steps:

• Deactivated all other plugins and set to a default theme
• Turned on WP_DEBUG and WP_DEBUG_LOG and didn’t see any on screen errors or logged errors associated with the import attempt
• Reviewed the console using developer tools and didn’t see any javascript errors when attempting the import.

With that, ask them if they have any further error or debugging logs that would possibly reveal further information.

Let me know if this reveals anything there.

Thanks!

[inkmouse2]

Hi Josh,

I contacted my hosting service and they researched the situation, even accessing my WordPress dashboard and their findings are that it is definitely not a server side issue. At this point, I have had this plugin since October and have not been able to use it at all without issue. I would like to request a refund for the plugin, as it is looking like this situation is unable to be resolved. I have invested way too much time in tech support, and it seems like it is just going in circles. I love the CalendarPro plugin, but this plugin is simply not worth this kind of aggravation.

Thank you,
Stacey

[Josh]

This reply is private.

[inkmouse2]

Josh

Thank you for extending my Community Events License. I will get a test site set up as soon as I can. I will let you know when I get it set up.

Thanks,
Stacey

[Josh]

Hey Stacey,

No problem. I look forward to hearing back from you here.

Thanks!

[Support Droid]

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If you still need assistance please simply open a new topic (linking to this one if necessary)
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[Author]

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