Ticket sales after end sale date

[barback]

Using Event Tickets Plus with WooCommerce.
A ticket we set to end sales on 1/22/16 at 11:55pm was sold to a customer at 10:23 the next morning.

Any idea how this would happen?
Do you use local time zone of site or of server?

[barback]

I think the issue was a caching setting on WordPress (using WordFence Performance Settings) possibly combined with a user’s browser cache. I did some experiments on a test event, setting the end sale time within a few minutes and saw that the tickets were still available after the time had passed until I cleared site and browser cache. I now no longer have WP caching any url with /event/ at start but have no control over a user’s browser cache — or do I?

[Josh]

Hey Barbara,

Thanks for reaching out to us!

I’m glad you were able to find a solution for this one. The users browser cache shouldn’t be impacting too much here. It could potentially allow the tickets to appear, however a purchase shouldn’t be able to be completed even if they had a cached version of the event page.

Let me know if this helps.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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