[Hunter]

Hey Dan,

Fellow support team member George and I did a quick bit of support typically outside the scope we are able to provide via the support forums, but take a look at this gist. Create an override for the attendees-email.php file (plugins/event-tickets/src/views/tickets) with the code found in the aforementioned gist as outlined in our Themer’s Guide.

One more quick recommendation would be to review our UserVoice Feature Ideas page. If this feature hasn’t already been added, feel free to add it yourself 🙂

Best of luck with further customizations and thanks for choosing PRO. Have a great weekend!

[Hunter]

Excellent – glad to hear you’ve got it resolved. Thanks for the update and feel free to open a new thread if you’ve got any more questions. Enjoy your weekend 🙂

[Hunter]

Hello and welcome back,

I completely understand your frustration, but with the sheer amount of themes it’s basically impossible to build software that fits 100% of them out-of-the-box. Every customer has a different style they’re aiming for and we do our best to set them all up for success. One thing I can think of would be trying different options found under Events > Settings > Display.

Additionally, our New User Primer and Themer’s Guide are great resources for getting you started in the right direction.

If it’s been less than or equal to 30 days since your purchase, we’ll gladly refund any products you’re unsatisfied with. If you’re interested in getting a refund, you can do so by visiting our Contact page and completing the form. To expedite the process, please attach a copy of your receipt with the email.

I really wish I was able to provide more support but as I’ve mentioned, my hands are tied :-/ Regardless, have a great weekend and thanks for the communication and patience exercised on your end.

[Hunter]

Hello Phil,

I just tried submitting an event anonymously on my local test environment using the default WP theme and deactivated all other plugins as outlined in our Testing for conflicts guide. I was unable to reproduce the issue, so you may want to try running the the aforementioned guide to see if you’re experiencing a theme and/or plugin conflict. Let me know if you’re able to narrow down the source.

Thanks for posting to the forums and also for choosing PRO. Have a great weekend!

[Hunter]

Hello and welcome to the forums 🙂

Would you mind sharing a screenshot of the date/time settings on the edit event page you’re experiencing issues on? Additionally, please provide a breakdown of the date/time schedule you need.

I’ll then take that information and try to recreate the issue on my local test environment. If we discover a bug, we’ll handle that accordingly. Hopefully it’s just a simple setting though. Either way, we’ll get to the bottom of it!

Thanks for choosing PRO and again, welcome to the support forums!

[Hunter]

Hey James,

It appears you don’t have an active license for Events Calendar PRO which is a requirement for recurring events. Do you currently have PRO installed and activated on the site you’re experiencing the issues on?

Thanks for the inquiry and I look forward to getting this resolved with you. Have a good weekend.

[Hunter]

Hey @Graphic, just wanted to update you that the fix is still in progress. It should be coming out soon—stay tuned to your wp-admin dashboard and to http://theeventscalendar.com/blog for updates.

In the meantime I will close this thread to help keep things organized. Once you see the update arrive, try updating and see if your issues persist. If they do, open a new thread and we’ll pick up the investigation where we left off here.

Thank you!
Hunter

[Hunter]

Hi and thanks for sharing your System Information with me,

I’ve gone ahead and created a bug ticket in regards to your issue. We will try to recreate the issue and if we’re able to confirm it is in fact a bug, we’ll include the bug fix in an upcoming maintenance release. Thanks again for the patience and willingness to work with us while we work towards a resolution. Have a great weekend 🙂

[Hunter]

Hey Brian,

Glad to hear you got the photo view on mobile situated. I visited your site and unfortunately there’s not much I can do for you due to it basically being a question about theme customization which we’re unable to help with :-/

Keep at it with Inspect and if you haven’t already, dig into our Knowledgebase for potential further guidance in getting your Photo view looking as you desire.

Have a good weekend and thanks for choosing PRO.

[Hunter]

Hi and thanks for posting,

Try the following snippet and let me know if it does the trick:

/*
* The Events Calendar - Redirect Mobile Users to List View
* @version 3.9
*
* @link http://theeventscalendar.com/support/forums/topic/forcing-list-view-on-mobile-only/
*/
add_action( 'template_redirect', 'tec_mobile_template_redirect' );
function tec_mobile_template_redirect() {
if( tribe_is_month() && wp_is_mobile() ) {
wp_redirect( tribe_get_photo_permalink() );
exit();
}
}

To edit CSS, try right-clicking your mouse and opening up “Inspect” – you’ll be able to identify CSS classes and IDs and add edits accordingly.

Again, thanks for the post and also for choosing PRO. Have a good week 🙂

[Hunter]

Hello and thanks for the information,

Thanks for reporting this. We are aware of these issues with the update to version 4.1 and we are really sorry for the hassle this might cause. We are actively working to solve these issues. I’ve linked this thread to the bug report in our backlog, so you’ll get notified here when we have some update or fix for this.

For now you can downgrade the plugins to version 4.0.7. You’ll find the past versions for our premium plugins in the download section of your account in this site (https://theeventscalendar.com/my-account/downloads/) and you’ll find the core plugin (The Events Calendar) past versions here: https://wordpress.org/plugins/the-events-calendar/developers/.

Thanks for the patience while we work on this!

[Hunter]

Hello and welcome back,

Does the issue still occur when reverting to the default WP theme as outlined in our Testing for conflicts guide? Let me know if you still have troubles and we’ll go from there.

Additionally, send over your System Information as a private reply if you still experience the problem.

Thanks and have a good week!

[Hunter]

Hi and sorry to hear about the troubles,

Would you mind sharing your System Information as a private reply? Additionally, can you provide a working link for me to examine as the one you provided is not an actual URL.

Thanks for the patience while we work to resolve the issue and enjoy your day!

[Hunter]

Hello 🙂

Thanks for reaching out and sorry to hear about the troubles. Does the issue still occur when you revert back to the default WP theme as outlined in our Testing for conflicts guide?

Theme conflicts are unfortunately out of the scope of support we’re able to provide, so this question may be a bit better suited for your theme author :-/

Best of luck addressing the issue and thank you for choosing PRO!

[Hunter]

Hello and welcome back,

I took a look at some of your previous posts and my best guess is it’s located in your theme’s functions.php file. I wish I was able to help more, but without access to your site it would be nearly impossible for me to find it. Additionally, please refrain from sending over login credentials as we are not allowed to log into customer sites for any reason.

Let me know if it’s in your functions.php file. I’ll close this thread out after you respond as we’ve pretty much concluded that there is not much we (support) can do. Best of luck!

[Author]

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